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Customer Service Technician

Are you looking to enter the medical device industry or into the durable medical equipment (DME) field? We are seeking a new Customer Service Technician to assist us in servicing our clients in our Cleveland, OH territory. For this position, the Customer Service Technician will be a point of contact for medical practices and hospitals we serve and should be a master at developing and maintaining these client relationships. In addition, the ideal candidate will obtain a thorough knowledge of each of our products and be required to stock equipment and assist in managing the account alongside the territory’s sales rep.

Why work with us?

• This position comes with a salary base + a quarterly bonus opportunity.
• Company vehicle.
• You will be able to select from various benefit packages that best fit your needs (health/dental/vision).
• We offer a 401k matching program and employee stock options.
• You will accrue VPS (paid time off).
• Monday through Friday, 9-5 hours (full-time position). Weekends off.

Who is Neb Doctors/Pumps for Mom?

Neb Doctors is a leading provider of respiratory products and supplies delivered to medical practices and hospitals.  Our unique service and program provide nebulizers and chambers at the point of care, bridging the gap from diagnosis to treatment. Join our mission to help patients get well, breathe better and support medical professionals by having medical equipment available in real-time.  

Our Pumps for Mom Division supports new and expecting mothers by providing breast pumps and maternity products through their medical insurance. Pumps for Mom partners with OBYGNs, Birthing Hospitals, and Moms to help during and after their pregnancy.  

Additionally,

• Neb Doctors operates in 10 states supporting over 5,000 medical practices and hospitals.
• Each month we proudly serve more than 15,000 new patients.
• In addition, Neb Doctor has earned accreditation by the Joint Commission (JCAHO) to reflect our commitment to patient safety and the highest levels of Standard of Care.

• Delivers and conducts follow-ups on equipment needs for each medical facility (Nebulizers, Phototherapy, and Breast Pumps) in accordance with company policy and procedures,
• Coordinates with the territory sales rep to ensure every clinic has the necessary product,
• Instructs the clinic on the safe and proper use of the equipment being delivered,
• Completes all paperwork promptly and accurately to support the delivery and billing functions of Neb Doctors,

• Utilizes Sales Software to document customer visits, sales activity, inventory, etc.
• Responsible for storage of equipment within each facility, make sure areas are clean, organized and comply with all State and Federal laws,
• Attends and actively contributes to group sales meetings and ongoing training as scheduled.

Education/Experience:

• High School Diploma, or equivalent education required; Bachelor's Degree preferred
• 3-5 years in a sales and customer service experience
• Prefer Healthcare or DME background

Requirements:

• Must live within the territory.

• Passion for quality customer service and a can-do attitude.
• Must have strong people skills and an interest in helping to improve the lives of others from a healthcare perspective.
• Have practical knowledge working with software (CRM) or quick to learn a new software.
• Must be organized.
• Must have excellent verbal, written, and assessment skills.
• Exceptional problem-solving skills.
• Ability to maintain confidential patient and company information.
• Demonstrate good customer service skills such as dealing courteously with the public, prospective patients, clients, and individuals within the organization.
• Ability to take direction and work independently with little supervision.
• Always represent Neb Doctors in a professional manner.
• Ability to pass a motor vehicle records check (MVR) having it show no major violations (including DUI) in the past 5 consecutive years.

Physical Requirements:

• This position requires carrying and moving medical equipment up to 25 pounds and loading it into a vehicle as well as stocking the facilities (dolly will be provided).
• Repeating motions that may include the wrists, hands, and/or fingers to assemble products.
• Ability to safely operate a vehicle and drive between 6-8 hours a day.

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