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How much do service center representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for service center representative in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Center Representative, and why are they important?

To thrive as a Service Center Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is usually required. Excellent communication, patience, and problem-solving abilities help individuals stand out in this role. These competencies are essential for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company-client relationships.

What are some common challenges faced by Service Center Representatives, and how can they be managed effectively?

Service Center Representatives often face the challenge of handling high call volumes while maintaining accuracy and professionalism in every customer interaction. Balancing efficient problem-solving with empathetic communication can be demanding, especially during peak times or when dealing with frustrated customers. Successful representatives manage these challenges by staying organized, utilizing available resources such as knowledge bases or escalation protocols, and practicing active listening. Regular training and teamwork also contribute to building resilience and improving overall service delivery.

What are Service Center Representatives?

Service Center Representatives are professionals who assist customers by handling inquiries, resolving issues, and providing information about products or services. They typically work in call centers or customer service departments of organizations. Their primary responsibilities include answering phone calls, responding to emails or chats, processing requests, and ensuring customer satisfaction. Service Center Representatives must have strong communication skills, patience, and the ability to work efficiently under pressure. They play a vital role in maintaining positive customer relationships and supporting the overall reputation of the company.

What is the difference between Service Center Representative vs Customer Service Associate?

AspectService Center RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may require technical certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, service desks, technical support centersRetail stores, call centers, customer support desks
Industry UsageTelecommunications, utilities, tech companiesRetail, hospitality, telecom
Common Search IntentDifferences, job duties, qualificationsSimilar roles, job description, salary

Service Center Representatives and Customer Service Associates often share similar roles in assisting customers. However, Service Center Representatives typically work in technical or specialized support environments, handling more complex issues, while Customer Service Associates often work in retail or general customer support settings. Both roles require strong communication skills and a focus on customer satisfaction, but their work environments and specific duties differ based on industry and company needs.

What cities are hiring for Service Center Representative jobs? Cities with the most Service Center Representative job openings:
What are popular job titles related to Service Center Representative jobs? For Service Center Representative jobs, the most frequently searched job titles are:
Service Center Representative jobs near you
Infographic showing various Service Center Representative job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 64% Full Time, 16% Part Time, 4% Temporary, and 12% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,527 per year, or $20 per hour.
Senior Commercial Service Center Representative

Senior Commercial Service Center Representative

Michigan Farm Bureau

Lansing, MI

$19.50 - $27/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 22 hours ago

Job description

Senior Commercial Service Center Representative

US-MI-Lansing

Job ID: 2026-8639
of Openings: 1
Category: Customer Service/Support

Farm Bureau Center

Overview

Senior Commercial Service Center Representative Objective

To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To train and provide support and assistance to the Commercial Service Center team. To assist management with projects, as well as represent the department as a subject matter expert.

Responsibilities

Senior Commercial Service Center Representative Responsibilities

Complete service requests on complex commercial accounts including advanced certificates of insurance, endorsements, and renewal reviews.

Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes.

Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling.

Support agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures.

Qualifications

Senior Commercial Service Center Representative Qualifications

Required

High school diploma or equivalent required.

Two to three years insurance related experience required.

Experience using Microsoft Word, Excel, and PowerPoint required.

Valid driver license with an acceptable driving record.

Designations in AINS or CIC required, or actively being pursued.

Must be willing to pursue self-development training.

P/C License required.

Preferred

Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance.

One year of professional office experience is preferred.

Note: If a candidate is not identified, a Commercial Service Center Representative may be considered based on level of experience.

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation details: 54743-67334 Yearly Salary


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