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Service Center Representative Jobs (NOW HIRING)

Trinityhealth

$13.75 - $17.75/hr

  • Medical

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection ...

Trinity Health

$13.75 - $17.75/hr

  • Medical

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection ...

Trinityhealth

$13.75 - $17.75/hr

  • Medical

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection ...

Trinityhealth

$13.75 - $17.75/hr

  • Medical

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection ...

Trinity Health

$13.75 - $17.75/hr

  • Medical

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection ...

Trinityhealth

$13.75 - $17.75/hr

  • Medical

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection ...

Trinity Health

$13.75 - $17.75/hr

  • Medical

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection ...

JWM Neurology LLC

Service Center Rep

Indianapolis, IN · On-site

Responsible for handling incoming calls, scheduling appointments and prompt patient service ... The physical demands described here are representative of those that must be met by an employee to ...

Manifest Solutions

SCPFO Service Center Rep

Columbus, OH · On-site

$15 - $19.25/hr

Manifest Solutions is currently seeking a SCPFO Service Center Rep for an onsite position in Columbus, OH. * Provides operational procurement services to business partners in the Purchasing (Services ...

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Service Center Representative information

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$13

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How much do service center representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service center representative in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center representative?

To thrive as a Service Center Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is usually required. Excellent communication, patience, and problem-solving abilities help individuals stand out in this role. These competencies are essential for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company-client relationships.

What are some common challenges faced by service center representatives, and how can they be managed effectively?

Service Center Representatives often face the challenge of handling high call volumes while maintaining accuracy and professionalism in every customer interaction. Balancing efficient problem-solving with empathetic communication can be demanding, especially during peak times or when dealing with frustrated customers. Successful representatives manage these challenges by staying organized, utilizing available resources such as knowledge bases or escalation protocols, and practicing active listening. Regular training and teamwork also contribute to building resilience and improving overall service delivery.

What is a service center representative?

Service Center Representatives are professionals who assist customers by handling inquiries, resolving issues, and providing information about products or services. They typically work in call centers or customer service departments of organizations. Their primary responsibilities include answering phone calls, responding to emails or chats, processing requests, and ensuring customer satisfaction. Service Center Representatives must have strong communication skills, patience, and the ability to work efficiently under pressure. They play a vital role in maintaining positive customer relationships and supporting the overall reputation of the company.

How can I become a service center representative?

To become a service center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or technical support can be beneficial, and familiarity with computer systems or specific tools may be required depending on the employer.

What is the difference between Service Center Representative vs Customer Service Associate?

AspectService Center RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may require technical certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, service desks, technical support centersRetail stores, call centers, customer support desks
Industry UsageTelecommunications, utilities, tech companiesRetail, hospitality, telecom
Common Search IntentDifferences, job duties, qualificationsSimilar roles, job description, salary

Service Center Representatives and Customer Service Associates often share similar roles in assisting customers. However, Service Center Representatives typically work in technical or specialized support environments, handling more complex issues, while Customer Service Associates often work in retail or general customer support settings. Both roles require strong communication skills and a focus on customer satisfaction, but their work environments and specific duties differ based on industry and company needs.

What cities are hiring for Service Center Representative jobs?

Cities with the most Service Center Representative job openings:

Who are the top companies hiring for Service Center Representative jobs?

The top employers for Service Center Representative jobs are:

What are popular job titles related to Service Center Representative jobs?

For Service Center Representative jobs, the most frequently searched job titles are:

Service Center Representative jobs near you
Infographic showing various Service Center Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,527 per year, or $20 per hour.

Service Center Representative - Specialty

Trinityhealth

On-site

$13.75 - $17.75/hr

Full-time

Medical

Re-posted 13 days ago

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Service Center Representative

Be the Connection Between Patients and Care!

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you'll provide exceptional service by answering patient calls, coordinating appointments, supporting care access, and ensuring every patient interaction is handled with compassion and professionalism.

What You'll Do:

  • Serve as the first point of contact for patients by phone.
  • Schedule, confirm, and coordinate patient appointments.
  • Answer questions, route calls appropriately, and relay messages to clinical staff.
  • Verify patient registration and insurance information.
  • Assist patients with MyChart and other patient portal support.
  • Support referrals, authorizations, and patient outreach activities.
  • Maintain accurate documentation and patient records.
  • Partner with providers and office teams to create a seamless patient experience.

General Requirements:

  • EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
  • CREDENTIALS/LICENSURE: None
  • MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.

Why Join Trinity Health IHA Medical Group?

  • Day-one benefits for eligible team members with no waiting period.
  • Opportunities for professional growth and career advancement.
  • Supportive, collaborative team environment.
  • Meaningful work helping patients navigate their healthcare journey.
  • A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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