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Service Representative Jobs in Alabama (NOW HIRING)

Cahaba Management & Consulting

CSR

Northport, AL · On-site

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

Cahaba Management & Consulting

CSR

Decatur, AL · On-site

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

Cahaba Management & Consulting

CSR

Montgomery, AL

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

Cahaba Management & Consulting

CSR

Tuscaloosa, AL

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

Q5 Connections

Customer Service Representative

Anniston, AL

$14.25 - $19.25/hr

Customer Service Representative Anniston, AL, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

The qualified Customer Service Representative will complete a 12 to 18 month training program at which time the candidate will be ready to advance. During the training process, the employee will be ...

Local Finance

Customer Service Rep.

Opelika, AL

$13.75 - $18.75/hr

The qualified Customer Service Representative will complete a 12 to 18 month training program at which time the candidate will be ready to advance. During the training process, the employee will be:

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All JobsService Representative JobsService Representative Jobs in Alabama

Service Representative information

See Alabama salary details

$11

$20

$35

How much do service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for service representative in Alabama is $20.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $24.86 per hour, depending on experience, location, and employer.

What are some common challenges faced by Service Representatives, and how can they be managed effectively?

Service Representatives often encounter high volumes of customer inquiries, including handling difficult or upset customers. To manage these challenges effectively, it's important to maintain strong communication and problem-solving skills, remain patient, and follow company protocols for escalation when necessary. Building product knowledge and working closely with teammates can also help deliver quick and accurate solutions, creating a more positive experience for both the customer and the representative.

What is the difference between Service Representative vs Customer Service Associate?

AspectService RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may require certifications in specific industriesHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, banking, healthcareRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonYesYes

Service Representatives and Customer Service Associates often perform similar roles in assisting customers, but Service Representatives may handle more complex inquiries or technical issues, especially in specialized industries. Both roles require strong communication skills and a focus on customer satisfaction, but Service Representatives often have more specialized training or certifications depending on the industry.

What are Service Representatives?

Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, banks, or other organizations where customer interaction is essential. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and facilitate smooth communication between the company and its clients. Service Representatives often use phone, email, or chat platforms to assist customers and may also process orders, returns, or payments as needed.

What Is a Service Representative?

A service representative provides customer service and information related to a specific product or service for a company. As a service representative, you can work in a number of fields, including retail, utility provision, and the food industry. Your duties revolve around helping solve any issue that a customer may be having. Qualifications for the job depend on the type of industry you wish to work in, but customer service experience and excellent communication skills are crucial for a career as a service representative.

What are the key skills and qualifications needed to thrive as a Service Representative, and why are they important?

To thrive as a Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills and qualities are crucial for effectively addressing customer inquiries, resolving issues, and ensuring overall satisfaction.
More about Service Representative jobs
What are the most commonly searched types of Service Representative jobs in Alabama? The most popular types of Service Representative jobs in Alabama are:
What are popular job titles related to Service Representative jobs in Alabama? For Service Representative jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Representative jobs in Alabama look for? The top searched job categories for Service Representative jobs in Alabama are:
What are popular job titles related to Service Representative jobs in AL? For Service Representative jobs in AL, the most frequently searched job titles are:
Service Representative jobs near you
CSR Customer Service Representative

CSR Customer Service Representative

Gas Express LLC

Montgomery, AL • On-site

$13.25 - $18/hr

Full-time

Posted 8 days ago

Job description

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the
Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities
  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR's.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements
Minimum Qualifications and Prerequisites
  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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