Benefits:- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
Customer Service RepresentativeAce Handyman Services Columbus is looking for a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our growing team. As the first point of contact for homeowners, you'll play a critical role in creating an exceptional customer experience while helping keep our craftsmen's schedules full and productive.
If you enjoy talking with people, staying organized, multitasking, and helping customers solve problems, we'd love to hear from you.
What You'll DoCustomer Service & Scheduling- Answer inbound customer calls and respond to inquiries professionally and promptlyย
- Return missed calls and follow up with customersย
- Contact new leads and convert inquiries into booked appointments - No cold calls!
- Follow up on estimates and outstanding opportunitiesย
- Schedule appointments and coordinate customer projectsย
- Manage and optimize craftsmen schedules to maximize productivityย
- Generate sales opportunities through proactive customer communicationย
Additional ResponsibilitiesAs training and workload allow, you may also:
- Collect customer depositsย
- Process paymentsย
- Conduct customer satisfaction follow-upsย
- Assist with administrative projects and office support functionsย
- Support other operational needs as assignedย
Here is just some of what we have to offer:
- Competitive pay ranging from $17-$19 per hour
- Health insurance
- Vision and Dental
- Vacation
- Performance bonuses and spiffs
- Flexible - 12 work from home days per year
- Advancement and growth opportunities
- Regular pay reviews
- Plus more!
What We're Looking ForQualificationsRequired- High school diploma or equivalentย
- Exceptional customer service and phone communication skillsย
- Strong verbal and written communication abilitiesย
- Excellent organizational and time-management skillsย
- Strong attention to detail and problem-solving abilitiesย
- Ability to multitask and prioritize in a fast-paced environmentย
- Comfortable learning and using scheduling, CRM, and office software systemsย
- Proficiency in Microsoft Word, Excel, and Outlookย
- Ability to type at least 40 words per minuteย
- Self-motivated with the ability to work independently and as part of a teamย
Preferred- Associate degree in business, communications, administration, or a related fieldย
- Experience in customer service, scheduling, dispatching, call center operations, or office administrationย
- Experience in a home services, construction, or trades-related businessย
- Sales, lead conversion, or appointment-setting experience
ย
About Ace Handyman Services ColumbusAce Handyman Services Columbus is locally owned and operated and proudly serves homeowners throughout Central Ohio. We help customers complete home maintenance, repair, and improvement projects by connecting them with skilled, professional craftsmen who deliver exceptional service and quality workmanship.
Apply now!