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Service Representative Associate Jobs in Santa Barbara, CA

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Service Representative Associate information

See Santa Barbara, CA salary details

$11

$24

$45

How much do service representative associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service representative associate in Santa Barbara, CA is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.84 per hour, depending on experience, location, and employer.

What is the difference between Service Representative Associate vs Customer Service Representative?

AspectService Representative AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, banking, healthcare settingsCall centers, retail stores, banks, healthcare facilities
Employer & Industry UsageCommon in retail, banking, healthcare, telecomWidespread across customer-facing industries
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched as a similar customer service role

Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.

What is the role of a service representative associate?

A service representative associate is responsible for assisting customers by answering inquiries, resolving issues, and providing product or service information. They often work in call centers or customer service environments, utilizing communication skills and company tools to ensure customer satisfaction.

How to become a Service Representative Associate?

To become a Service Representative Associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or sales can be beneficial, and some employers may require familiarity with specific tools or software. Certification is not usually mandatory but can enhance job prospects.

What cities near Santa Barbara, CA are hiring for Service Representative Associate jobs?

Cities near Santa Barbara, CA with the most Service Representative Associate job openings:

Service Representative Associate jobs near you
Infographic showing various Service Representative Associate job openings in Santa Barbara, CA as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,848 per year, or $24.9 per hour.

Client Service Representative

VCA Animal Hospitals

Goleta, CA • On-site

$17 - $22.53/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

VCA Animal Hospitals rating

6.1

Company rating: 6.1 out of 10

Based on 657 frontline employees who took The Breakroom Quiz

28th of 52 rated veterinary

Job description

JOB TITLE
Client Service Representative
SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Representative (CSR) serves as the primary point of contact and the welcoming face of VCA Animal Hospitals.
This role is essential in establishing and maintaining trust and confidence with clients and their pets by delivering exceptional customer service and support.
The CSR is responsible for managing front-desk operations, including greeting visitors, handling appointment scheduling, processing payments, and providing product and service information.
Additionally, the CSR supports clinical teams by managing medical records and ensuring the hospital environment is clean, safe, and inviting.
Through effective communication and organizational skills, the CSR helps facilitate smooth hospital operations and contributes to the overall mission of prioritizing pet health and client satisfaction.
ESSENTIAL RESPONSIBILITIES AND TASKS
  • Client Interaction & Customer Service
    • Greet clients and their pets upon arrival, answer telephones, and direct to exam rooms.
    • Provide a welcoming, professional, and compassionate experience.
    • Address client questions and concerns promptly and courteously.
  • Appointment Scheduling & Confirmation
    • Schedule, confirm, and coordinate appointments.
    • Manage the appointment calendar to optimize workflow.
    • Place outbound calls for appointment reminders and follow-ups.
  • Financial Transactions & Fee Presentation
    • Present and explain fees for services and products.
    • Process payments, handle billing inquiries, and maintain accurate financial records.
  • Product & Service Recommendations
    • Recommend, select, and obtain products and services, including prescriptions.
    • Educate clients on available options and their benefits.
  • Medical Records & Administrative Support
    • Manage and update medical records, charts, reports, and correspondence.
    • Ensure accuracy and confidentiality of client and patient information.
  • Facility Maintenance & Cleanliness
    • Maintain a clean, safe, and inviting hospital environment (including removal of animal waste).
    • Ensure all areas (inside and outside) meet hospital standards for cleanliness and safety.

EDUCATION/EXPERIENCE
EDUCATION
Required
  • High school diploma or equivalent is required.

TYPE & YEARS OF EXPERIENCE
Required
  • Minimum of 1-2 years of experience in a client-facing role, preferably within a veterinary, healthcare, or customer service environment.

Preferred
  • Experience handling appointment scheduling, payment processing, and customer inquiries is highly desirable.
  • Familiarity with veterinary terminology, medical records management, and prescription handling is advantageous.
  • Proven ability to manage multiple tasks efficiently in a fast-paced setting while maintaining professionalism and empathy.

CREDENTIAL/LICENSE/CERTIFICATION
Required
  • Additional coursework or certification in customer service, veterinary assistance, or related fields is a plus.

COMPUTER PROFICIENCY
Preferred
  • Proficiency with scheduling software, point-of-sale systems, and basic computer applications (e.g., Microsoft Office).
  • Experience with veterinary practice management software (e.g., AVImark, Cornerstone) or similar platforms to streamline scheduling, billing, and record-keeping processes.

LANGUAGE PROFICIENCY
Preferred
  • Multilingual Abilities: Ability to communicate effectively in multiple languages to better serve a diverse client base and enhance client experience.

PREFERRED SKILLS AND QUALIFICATIONS
  • Strong communication and interpersonal skills to effectively interact with clients, colleagues, and clinical staff.
  • Attention to detail and organizational skills to maintain accurate records and support hospital operations.
  • Compassion for animals and commitment to delivering excellent client service aligned with VCA's mission.
  • Conflict Resolution Skills: Demonstrated capability to handle difficult situations and resolve client concerns calmly and professionally, ensuring positive outcomes.

The pay range for this role is
$17.00 - $22.53 Hourly
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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