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$15 - $20.50/hr
The Client Service Representative is responsible for carrying out various P&C activities related to the servicing and development of clients' insurance programs. Requirements Key Responsibilities ...
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$15 - $20.50/hr
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$15.50 - $21/hr
As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...
| Aspect | Service Representative Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require basic certifications | High school diploma or equivalent; often similar certifications |
| Work Environment | Call centers, retail, banking, healthcare settings | Call centers, retail stores, banks, healthcare facilities |
| Employer & Industry Usage | Common in retail, banking, healthcare, telecom | Widespread across customer-facing industries |
| Search & Comparison Intent | Often compared for entry-level customer support roles | Frequently searched as a similar customer service role |
Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.
Dubuque, IA โข On-site
$15 - $20.50/hr
Other
Re-posted 10 days ago
Client Service Representative (CSR)
Kunkel & Associates, Inc.
1 Positions
ID: 3988094
Posted On 03/10/2026
Refreshed On 08/16/2026
Job Overview
The Client Service Representative is responsible for carrying out various P&C activities related to the servicing and development of clientsโ insurance programs.
Requirements
Key Responsibilities:
ยท Prepare and process โspecialโ Certificates of Insurance, according to company guidelines
ยท Manage CSR24 portal for clients, including setting up access and troubleshooting technical issues
ยท Create and Renew certificate masters
ยท Create and manage monthly reports for clients
ยท Process change requests
ยท Check non-premium endorsements
ยท Send out cancellation certificates as needed
ยท Create and organize renewal questionnaires
ยท Order Loss Runs from insurance companies and review for large losses/reserves
ยท Review Motor Vehicle Records
ยท Assist administrative team as needed
ยท Other duties as assigned
Skills/Qualifications:
ยท BA or BS or applicable job experience
ยท 1-3 years experience in P&C or related field
ยท Must have strong Outlook, Word, Excel and PowerPoint Skills
ยท Ability to work in a fast-paced environment while adapting to changing deadlines and priorities
ยท Excellent verbal and written communication skills required
Primary Contact
13337
Kim Budde
Director of Human Resources, HR
563-585-2310
Phone
Phone
Phone
Fax
[email protected]
True
False
False
Job Details
Categories
Customer Service
Insurance
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1111
Job REQ #
3988094
# Positions
1
Start Date
20260310
End Date
20260920
Featured Job
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TH Comments
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Kunkel & Associates, Inc.
About the Company
Kunkel & Associates is a commercial insurance brokerage and consulting firm committed to providing quality service through unparalleled professionalism and personalized attention for over 15 years.
Our team provides consultative solutions for your transportation, property and casualty, and employee benefits needs. Our organization continues to grow and develop by bringing innovative advantages to our clients; including: comprehensive nursing services, resource consulting, safety and loss control management, and claims management.
Work with us, not for us.
At Kunkel & Associates, we continue to search for talented individuals to join our team. If you are seeking a position that is rewarding, challenging, provides growth opportunities, and is fun, consider a career with us. Even if you donฮรรt see the position youฮรรre looking for, please still apply. Weฮรรre always interested in talking to great people.
K&A Locations: Dubuque, Iowa (Headquarters); Madison, Wisconsin and Kansas City, Kansas
Check out our recruitment video: https://kunkel-inc.com/careers to learn more about what we do at Kunkel and our team members!
