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Service Representative Associate Jobs in Iowa (NOW HIRING)

The Abbey Resort

Guest Service Representative

Davenport, IA · On-site

$12.75 - $15.75/hr

Guest Service Representatives are often the first in-person contact for hotel guests and support ... Use hotel communication log and verbal or electronic means to notify fellow associates and/or ...

West Music

Customer Service Representative

Coralville, IA · On-site

$14.50 - $19.75/hr

SUMMARY: The Customer Service Representative (CSR) role is to provide quality, professional ... Team Player/Collaborative - collaborates with fellow associates to achieve West Music goals.

The Abbey Resort

Guest Service Representative

Des Moines, IA · On-site

$13.25 - $16/hr

Guest Service Representatives are often the first in-person contact for hotel guests and support ... Use hotel communication log and verbal or electronic means to notify fellow associates and/or ...

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Customer Service Representative Location: 4879 State St, Riverdale, IA 52722 Hours Per Week: 40.00 ... Associates degree from an accredited institution. * Minimum 3 years of experience in sales/customer ...

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Customer Service Representative Location: 4879 State St, Riverdale, IA 52722 Hours Per Week: 40.00 ... Associates degree from an accredited institution. * Minimum 3 years of experience in sales/customer ...

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Customer Service Representative Location: 4879 State St, Riverdale, IA 52722 Hours Per Week: 40.00 ... Associates degree from an accredited institution. * Minimum 3 years of experience in sales/customer ...

Access Dubuque

Retail Customer Service

Dubuque, IA · On-site

$15 - $16/hr

... Representative - Licensed Cottingham & Butler/ SISCO Retail Associate Sedona Staffing Services Financial Service Representative Cottingham & Butler/ SISCO Client Service Representative Cottingham ...

Dynamic Workforce Solutions

Customer Service Rep

Decorah, IA · On-site

$14.75 - $20.25/hr

Customer Service Rep Reports to: Operations Manager Position Classification: Non-exempt Office ... Associate Degree with course work in Social Services or related field or equivalent experience.

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Showing results 21-40

All JobsService Representative Associate JobsService Representative Associate Jobs in Iowa

Service Representative Associate information

What is the difference between Service Representative Associate vs Customer Service Representative?

AspectService Representative AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, banking, healthcare settingsCall centers, retail stores, banks, healthcare facilities
Employer & Industry UsageCommon in retail, banking, healthcare, telecomWidespread across customer-facing industries
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched as a similar customer service role

Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.

How to become a Service Representative Associate?

To become a Service Representative Associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or sales can be beneficial, and some employers may require familiarity with specific tools or software. Certification is not usually mandatory but can enhance job prospects.

What is the role of a Service Representative Associate?

A Service Representative Associate is responsible for assisting customers with inquiries, resolving issues, and providing product or service information. They often work in call centers or customer service environments, utilizing communication skills and company tools to ensure customer satisfaction.

Customer Service Representative

West Des Moines, IA • On-site

Watercress Financial Group LLC
See more jobs at Watercress Financial Group LLCexternal

$22/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description:

JOB SUMMARY

We are looking for a skilled Customer Service Representative to join our team. The ideal candidate is bilingual, detail-oriented, possesses strong communication skills, and has a solid understanding of financial products and services. The Customer Service Representative is responsible for all aspects of customer service in a call center environment including but not limited to handling high volumes of incoming customer calls, billing inquiries, setting up customer payments and addressing all account related questions.


RESPONSIBILITIES

  • Provide account level information to customers including but not limited to account balances, payment histories, payment setup and payoff requests
  • Field phone calls, emails, and chat requests
  • Handle incoming correspondence including calls, emails, and chats in an efficient manner in order to meet performance standards
  • Research account discrepancies including payment research
  • Stay informed of any changes to policies and procedures
  • Provide timely resolution of customer complaints, concerns, and inquiries
  • Demonstrate the 3 Ps of customer service: Professionalism, Patience and have a “People-First” Attitude
  • Demonstrate a willingness to work flexible schedules, weekends, and holidays as necessary in order to meet business needs

QUALIFICATIONS

  • High school diploma or equivalent.
  • Associate or Bachelor’s degree in related or comparable field preferred. An equivalent combination of education and experience may be considered
  • A minimum of 2 years’ experience in Customer Service

KNOWLEDGE AND SKILLS

  • Knowledge and experience in a call center environment
  • Knowledge of the credit and financial industry preferred
  • Excellent customer service focus
  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Ability to prioritize tasks
  • Ability to act with integrity, professionalism, and confidentiality
  • Strong communication skills- both written and verbal
  • Superior time management and organizational skills
  • Ability to work independently and within a team
  • Proficient with Microsoft Office Suite or related software

OTHER

  • The home office is located in West Des Moines, IA
  • Potential for a hybrid schedule based on performance
  • Looking specifically for 10AM - 7PM hours
  • Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days
  • Bilingual preferred


Requirements: