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Service Representative Associate Jobs in Iowa (NOW HIRING)

Sbdinc

Customer Service Representative

Decorah, IA · Hybrid

$34K - $55K/yr

Customer Service Representative - Hybrid Decorah, IA, United States Come build something that ... High School Diploma required, associate or bachelor's degree in business or related field is ...

New

Composites One

Customer Service Representative

Grimes, IA · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Associate's degree in a business-related field Pre-Employment Requirement: Employment offers are ...

Americold

Customer Service Representative

Sioux City, IA · On-site

$15.75 - $21.50/hr

The work environment characteristics described here are representative of those an employee ... Our associates know the answer to the question What's in it for me We offer best-in-class benefit ...

Americold

Customer Service Representative

Sioux City, IA · On-site

$15.25 - $21/hr

The work environment characteristics described here are representative of those an employee ... Our associates know the answer to the question What's in it for me We offer best-in-class benefit ...

Schulte

Guest Service Representative

Iowa City, IA · On-site

$11.75 - $14.25/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Access Dubuque

Claims Representative

Dubuque, IA · On-site

... (CSR) Kunkel & Associates, Inc. Share this Job Cottingham & Butler/ SISCO About the Company ABOUT THE COTTINGHAM & BUTLER COMPANIES Cottingham & Butler is one of the largest insurance brokers in the ...

Cubby s Inc

Customer Service Rep - Part Time

Red Oak, IA · On-site

$13.50 - $18.25/hr

Customer Service Representative - Part Time SHIFT: First / Day Second / Afternoon Third / Night ... help associates and customers • Communicates effectively with Store Manager, team members ...

Cubby s Inc

Customer Service Rep - Part Time

Odebolt, IA · On-site

$15.25 - $20.75/hr

Customer Service Representative - Part Time SHIFT: First / Day Second / Afternoon Third / Night ... help associates and customers • Communicates effectively with Store Manager, team members ...

Cubby s Inc

Customer Service Rep - Part Time

Percival, IA · On-site

$15.75 - $21.50/hr

Customer Service Representative - Part Time SHIFT: First / Day Second / Afternoon Third / Night ... help associates and customers • Communicates effectively with Store Manager, team members ...

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All JobsService Representative Associate JobsService Representative Associate Jobs in Iowa

Service Representative Associate information

Is a CSA job stressful?

A Service Representative Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance targets. The job often requires strong communication skills, patience, and the ability to manage high call volumes or customer complaints, which can contribute to stress levels.

How can I make 2000 a week working from home?

A Service Representative Associate can increase earnings by working additional hours, handling high-volume customer interactions, or taking on specialized roles that offer higher pay. Developing strong communication skills and gaining relevant certifications can also help qualify for higher-paying opportunities within remote customer service roles.

What is the difference between Service Representative Associate vs Customer Service Representative?

AspectService Representative AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, banking, healthcare settingsCall centers, retail stores, banks, healthcare facilities
Employer & Industry UsageCommon in retail, banking, healthcare, telecomWidespread across customer-facing industries
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched as a similar customer service role

Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.

What is the job description of a service associate?

A Service Representative Associate is responsible for assisting customers with inquiries, processing transactions, and resolving issues related to products or services. They often work in retail, banking, or customer service environments, utilizing communication skills and sometimes specific tools or systems to ensure customer satisfaction.

What jobs pay 4000 a week without a degree?

Service Representative Associates typically do not earn $4,000 weekly without specialized skills or experience. High-paying roles that can reach this level often include sales, real estate, or certain skilled trades, which may require certifications or extensive experience rather than a degree. These roles often involve commission, bonuses, or performance-based pay structures.
Service Representative Associate jobs near you

Bilingual Customer Service Representative

Watercress Financial Group LLC

West Des Moines, IA • On-site

$23/hr

Full-time

Re-posted 8 days ago

Job description

Description:

JOB SUMMARY

We are looking for a skilled Customer Service Representative to join our team. The ideal candidate is bilingual, detail-oriented, possesses strong communication skills, and has a solid understanding of financial products and services. The Customer Service Representative is responsible for all aspects of customer service in a call center environment including but not limited to handling high volumes of incoming customer calls, billing inquiries, setting up customer payments and addressing all account related questions.


RESPONSIBILITIES

  • Provide account level information to customers including but not limited to account balances, payment histories, payment setup and payoff requests
  • Field phone calls, emails, and chat requests
  • Handle incoming correspondence including calls, emails, and chats in an efficient manner in order to meet performance standards
  • Research account discrepancies including payment research
  • Stay informed of any changes to policies and procedures
  • Provide timely resolution of customer complaints, concerns, and inquiries
  • Demonstrate the 3 Ps of customer service: Professionalism, Patience and have a “People-First” Attitude
  • Demonstrate a willingness to work flexible schedules, weekends, and holidays as necessary in order to meet business needs


QUALIFICATIONS

  • High school diploma or equivalent.
  • Associate or Bachelor’s degree in related or comparable field preferred. An equivalent combination of education and experience may be considered
  • A minimum of 2 years’ experience in Customer Service


KNOWLEDGE AND SKILLS

  • Knowledge and experience in a call center environment
  • Knowledge of the credit and financial industry preferred
  • Excellent customer service focus
  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Ability to prioritize tasks
  • Ability to act with integrity, professionalism, and confidentiality
  • Strong communication skills- both written and verbal
  • Superior time management and organizational skills
  • Ability to work independently and within a team
  • Proficient with Microsoft Office Suite or related software


OTHER

  • The home office is located in West Des Moines, IA
  • Potential for a hybrid schedule based on performance
  • Looking specifically for 10AM - 7PM hours
  • Starting at $23 hourly + up to 7.5% monthly incentive pay after first 90 days
Requirements: