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Virtual Service Representative Jobs in Philadelphia, PA

BCForward

Customer Service Representative

Pennington, NJ · On-site

$21/hr

Onsite virtual setting during training is required. Do not bring personal items such as blankets ... Monday - Friday, 10:00 AM - 6:30 PM We are seeking a Customer Service Representative (Level III) to ...

Collabera

Customer Service Representative

Pennington, NJ · On-site

$20 - $21/hr

MUST be able to work in a virtual setting on site during training. * PLEASE DO NOT BRING PERSONAL ITEMS SUCH AS BLANKETS. REQUIRED Skills : REQUIREMENT of 2 or more years of customer service ...

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Virtual Service Representative information

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How much do virtual service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual service representative in Philadelphia, PA is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

How to become a virtual service representative with no experience?

To become a virtual service representative with no experience, focus on developing strong communication and customer service skills, which can be gained through online courses or volunteering. Many employers offer entry-level positions that provide on-the-job training, so applying to these roles and demonstrating a willingness to learn can help you start in this field.

What is a virtual service representative?

A virtual service representative is a customer support professional who provides assistance remotely, often through phone, email, or live chat. They handle inquiries, resolve issues, and support clients without being physically present in an office, typically using communication tools and customer management software.

What cities near Philadelphia, PA are hiring for Virtual Service Representative jobs?

Cities near Philadelphia, PA with the most Virtual Service Representative job openings:

Virtual Service Representative jobs near you

Virtual Care Patient Service Representative

Deborah Heart and Lung Center

Browns Mills, NJ • On-site

$22.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Deborah Heart & Lung Center rating

6.8

Company rating: 6.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

599th of 1,065 rated hospitals

Job description

Position Summary:  Responsible for greeting and assisting patients,  patient check-in, and patient check-out, scheduling of appointments, confirming next day appointments, verifying patient’s insurance, collecting patient copayments, securing pre-authorizations, entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR).  Monitors administrative and clinical inboxes in EMR and carries out requests for medication refills, appointments, testing follow-up, referrals to other physicians.  Provides follow-up to unresolved patient questions and for ensuring continuity of care.  Reliable transportation required.

Experience

Required: Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting.  Computer and EMR experience required.  Knowledge of medical insurance, medical terminology, and medical office services and routines.

Preferred:  Cardiovascular practice experience.  Two to four years’ experience in a customer service oriented environment a plus.

Education

Required:  HS Diploma, or equivalent

Preferred:  Associates degree preferred.  Experience may be substituted in place of degree.

License and Credentials

Preferred:  Certified Medical Assistant a plus

Skills

Required: Communicates effectively with customers (physicians, patients, co-workers, insurance representatives).  Knowledgeable working with EMR systems (Athena preferred).  Maintaining appropriate practice patient activity records, and ability to produce reports as requested.

Preferred:  Bi-lingual Spanish/English a plus

Hours: full-time 80 hours per pay period

This position is grant funded and aligned with a specialized program initiative. Ongoing employment is contingent upon continued program funding and organizational need.

The grant approved rate for this position is $22.75 per hour. 

What Deborah Heart & Lung Center employees say

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