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Customer Service Contractor Jobs in California (NOW HIRING)

Vixxo

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs. * Review scope of work and pricing, negotiate rates and ...

Vixxo

Customer Service Representative

Los Angeles, CA

$17.25 - $23.50/hr

Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs. * Review scope of work and pricing, negotiate rates and ...

StaffMyAgency LLC

Customer Service

El Segundo, CA · On-site

$20 - $25/hr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...

Hirsch Pipe & Supply Co.

$28.50 - $29/hr

... contractors get more jobs done in a day by keeping their crews productive with the right products ... Strong customer service and sales skills · Ability to multitask and work efficiently under ...

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Customer Service Contractor information

See California salary details

$9

$18

$26

How much do customer service contractor jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service contractor in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Customer Service Contractor?

As a Customer Service Contractor, your daily tasks generally include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and documenting interactions in a company’s CRM system. You’ll often work independently or as part of a remote team, managing your own schedule while meeting performance metrics like response time and customer satisfaction. Collaboration with internal teams, such as technical support or sales, may be required to resolve complex cases. This dynamic environment can be both rewarding and challenging, but it offers valuable experience in communication and problem-solving that can advance your customer service career.

What is a Customer Service Contractor job?

A Customer Service Contractor is an independent professional who provides customer support services on a contract basis. Duties typically include handling inquiries, resolving issues, processing orders, and ensuring customer satisfaction. Unlike full-time employees, they work as freelancers or through third-party agencies, often with flexible hours. This role may be remote or on-site, depending on the company’s needs. Contractors are responsible for managing their own taxes and benefits.

What are the key skills and qualifications needed to thrive in the Customer Service Contractor position, and why are they important?

To thrive as a Customer Service Contractor, you need strong communication, problem-solving skills, and prior experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and common communication tools like email and live chat is typically required. Outstanding contractors demonstrate patience, adaptability, and a customer-focused mindset to handle diverse inquiries and challenges. These abilities ensure contractors can effectively resolve issues, provide positive experiences, and represent the company professionally across various situations.

What are popular job titles related to Customer Service Contractor jobs in California? For Customer Service Contractor jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Service Contractor jobs in California look for? The top searched job categories for Customer Service Contractor jobs in California are:
What cities in California are hiring for Customer Service Contractor jobs? Cities in California with the most Customer Service Contractor job openings:
Customer Service Contractor jobs near you
Infographic showing various Customer Service Contractor job openings in California as of June 2026, with employment types broken down into 68% Full Time, 16% Part Time, and 16% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.
Customer Service Representative

Customer Service Representative

Vixxo

Los Angeles, CA • On-site

$17.25 - $23.50/hr

Full-time

Posted 28 days ago

Vixxo rating

7.2

Company rating: 7.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

108th of 250 rated facilities management

Job description

Company Description
Be part of our growing success story!!
Vixxo is a technology-enabled asset management company that provides facility, intelligent energy and construction management services for clients with geographically-dispersed portfolios throughout North America. We work with Fortune 500 corporations within the retail, restaurant, convenience and grocery industries, leveraging data to help businesses make better decisions, streamline maintenance, gain visibility into facility investments and achieve sustained cost savings. Our team of 1,000+ associates operate out of 15 service centers throughout the US and Canada and are dedicated to providing best-in-class service to our clients and service providers.
Job Description
About the Role
The objective of the Customer Service Representative is to be a liaison between our commercial customers and Vixxo. Customer Service Representatives will demonstrate a thorough understanding of the customer's request aligning goals and objectives resulting in exceptional service, customer retention and satisfaction.
  • Receive and respond to service requests and proactively manage preventive maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service level agreements.
  • Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.
  • Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs.
  • Review scope of work and pricing, negotiate rates and costs as necessary with a laser focus on customer cost reduction. Verify customer requirements have been met and approve changes on behalf of the customer when applicable. Submit recommendations and proposals to customers.
  • Review key metrics and performance indicator reports to identify areas of focus. Determine appropriate actions, communications and take steps necessary to continue providing exceptional service ensuring deliverables meet contractual requirements.

Qualifications
About the Role
The objective of the Customer Service Representative is to be a liaison between our commercial customers and Vixxo. Customer Service Representatives will demonstrate a thorough understanding of the customer's request aligning goals and objectives resulting in exceptional service, customer retention and satisfaction.
  • Receive and respond to service requests and proactively manage preventive maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service level agreements.
  • Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.
  • Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs.
  • Review scope of work and pricing, negotiate rates and costs as necessary with a laser focus on customer cost reduction. Verify customer requirements have been met and approve changes on behalf of the customer when applicable. Submit recommendations and proposals to customers.
  • Review key metrics and performance indicator reports to identify areas of focus. Determine appropriate actions, communications and take steps necessary to continue providing exceptional service ensuring deliverables meet contractual requirements.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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