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Dhl Customer Service Jobs (NOW HIRING)

DHL

Customer Service Representative

Olive Branch, MS · On-site

$21.35/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Second (2nd) Shift Customer Service Representative Shift: Monday-Friday 2:00pm-10:00pm Pay: $21.35 ...

DHL

Customer Service Manager

Rantoul, IL · On-site

$70K - $98K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... Customer Service staff • Ensure customer initiatives, special processes, data requests are ...

DHL

Customer Backline Core Advisor

Tempe, AZ

The Customer Backline Core Advisor provides quality and professional track and trace services to ... DHL network, aimed at resolving service problems to achieve and exceed defined performance ...

DHL

Customer Service Representative

Las Vegas, NV

$21.25/hr

There has never been a better time to join DHL Supply Chain. In a global business like ours, the ... Position: Customer Service Representative Shift: Mon-Wed & Sat-Sun AM Pay: $21.25 per hour In ...

DPDHL

Customer Service Representative

Goodyear, AZ

$21/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00 AM to 2:30 PM Pay: $21 per ...

DPDHL

Customer Service Representative

Mechanicsburg, PA · On-site

$18.45/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 1st Shift Hours: 7am-3pm (Monday through Thurs), 6am-2pm ...

DHL

Customer Service Supervisor

Plainfield, IN · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DPDHL

Customer Service Representative

Waddell, AZ

$21/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00 AM to 2:30 PM Pay: $21 per ...

DPDHL

Customer Service Representative

China Grove, NC · On-site

$14 - $19/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Position: Customer Service Rep Shift: 2nd Shift / Monday thru Friday/ 230 pm - 11pm Pay: $21.50 ...

DPDHL

Customer Service Representative

Mechanicsburg, PA · On-site

$18.45/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 1st Shift Hours: 7am-3pm (Monday through Thurs), 6am-2pm ...

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How much do dhl customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for dhl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DHL Customer Service job?

A DHL Customer Service job involves assisting customers with inquiries related to shipping, tracking, delivery, and logistics services. Responsibilities include handling customer complaints, providing shipping solutions, and ensuring a smooth customer experience. Strong communication and problem-solving skills are essential. The role may involve phone, email, or chat support.

What are the key skills and qualifications needed to thrive in the Dhl Customer Service position, and why are they important?

To excel as a DHL Customer Service representative, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM software, logistics tracking systems, and communication platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help set candidates apart. These skills are vital for ensuring timely resolutions, maintaining customer satisfaction, and supporting the efficient flow of DHL’s logistics operations.

What does a typical day look like for a DHL Customer Service representative?

A typical day for a DHL Customer Service representative involves handling inbound and outbound calls or emails, addressing shipment inquiries, resolving delivery issues, and updating customers on their parcel statuses. Representatives frequently coordinate with internal departments such as dispatch, warehouse teams, and account managers to ensure smooth operations. The environment is fast-paced and customer-focused, with team collaboration playing a key role in addressing complex service situations. This role provides valuable experience in logistics and customer relations, which can lead to advancement opportunities within DHL.
More about Dhl Customer Service jobs
What cities are hiring for Dhl Customer Service jobs? Cities with the most Dhl Customer Service job openings:
What are the most commonly searched types of Dhl Customer Service jobs? The most popular types of Dhl Customer Service jobs are:
What states have the most Dhl Customer Service jobs? States with the most job openings for Dhl Customer Service jobs include:
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Dhl Customer Service jobs near you
Infographic showing various Dhl Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

DHL

West Valley City, UT • On-site

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

DHL rating

7.0

Company rating: 7.0 out of 10

Based on 309 frontline employees who took The Breakroom Quiz

33rd of 61 rated delivery companies

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include preparing correspondence to fulfill customer needs. Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Resolve product or service problems, clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Perform additional duties as assigned by Management. This role requires close collaboration with Operations in a fast?paced environment.
Position: First (1st) Shift Customer Service Rep
Shift: 6:00am - 4:30pm, Tu-Fr
Base Pay: $21.00
Additional Incentives: All full-time employees are eligible to qualify for monthly performance and attendance incentive bonuses!
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: A minimum of 6 month's experience. Possess good written and verbal communication skills, time management skills, and organization skills. Ability to follow work procedures and safety rules. Ability to read, understand, and follow directions/instructions. Ability to operate basic documents and spreadsheet software. Understand and utilize systems to monitor and move workload. Track record of good attendance. Must be able to provide detailed communication both verbally and written in English. Perform additional duties as assigned by management.
Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
  • Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:
  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

What DHL employees say

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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