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Dhl Customer Service Jobs (NOW HIRING)

DHL

Customer Service Supervisor

Lockbourne, OH · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DPDHL

Customer Service Representative

Summerville, SC

$20.50/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Position: 1st Shift Customer Service Representative (Returns) Shift: 7:00am -; 3:00pm, Monday ...

DPDHL

Customer Service Representative

Hamilton, OH · On-site

$20.35/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 6:00 AM -; 2:30 PM Monday-Friday Pay: $20.35 per hour ...

DPDHL

Customer Service Representative

Heath, OH · On-site

$19.75/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 1st Shift, Sunday, Monday, Tuesday 6:00am to 6:00pm, Every ...

DHL Express (USA), Inc.

Key Account Executive

Tempe, AZ · On-site

As aKey Accounts Executive, you will be responsible for providing superior customer service for the DHL Express topglobal customers byfulfilling a variety of customer service support duties to ensure ...

DPDHL

Quality Assurance Supervisor

Whiteland, IN

$55K - $90K/yr

This role ensures full compliance with DHL, customer, and regulatory requirements, including HACCP ... Ensure customer service and business standards requirements are met daily * Plan, conduct, and act ...

DHL Express (USA), Inc.

PT Service Agent

Santa Ana, CA

$19.45/hr

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 ... Provides customer service, sales and operational support for the Service Center * Answers phone and ...

DHL

Client Support Lead

Indianapolis, IN · On-site

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Experience: 1-2 years of customer service experience in a third-party logistics (3PL) environment.

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How much do dhl customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for dhl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DHL Customer Service job?

A DHL Customer Service job involves assisting customers with inquiries related to shipping, tracking, delivery, and logistics services. Responsibilities include handling customer complaints, providing shipping solutions, and ensuring a smooth customer experience. Strong communication and problem-solving skills are essential. The role may involve phone, email, or chat support.

How much does DHL pay an hour?

DHL customer service representatives typically earn between $12 and $20 per hour, depending on experience, location, and shift. Entry-level positions may start at the lower end of this range, while experienced agents or those in high-cost areas may earn more. Compensation often includes benefits such as health insurance and paid time off.

Do DHL pay well?

DHL customer service roles typically offer wages that are competitive within the logistics industry, with pay rates varying based on location, experience, and shift schedules. Entry-level positions may start at minimum wage, while experienced agents or those with specialized skills can earn higher salaries. Benefits such as health insurance and paid time off are often included in employment packages.

What does a typical day look like for a DHL Customer Service representative?

A typical day for a DHL Customer Service representative involves handling inbound and outbound calls or emails, addressing shipment inquiries, resolving delivery issues, and updating customers on their parcel statuses. Representatives frequently coordinate with internal departments such as dispatch, warehouse teams, and account managers to ensure smooth operations. The environment is fast-paced and customer-focused, with team collaboration playing a key role in addressing complex service situations. This role provides valuable experience in logistics and customer relations, which can lead to advancement opportunities within DHL.

What are the key skills and qualifications needed to thrive in the Dhl Customer Service position, and why are they important?

To excel as a DHL Customer Service representative, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM software, logistics tracking systems, and communication platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help set candidates apart. These skills are vital for ensuring timely resolutions, maintaining customer satisfaction, and supporting the efficient flow of DHL’s logistics operations.

What qualifications do I need for DHL?

DHL customer service roles typically require a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Prior experience in customer service or logistics can be beneficial, and familiarity with computer systems or specific software may be preferred.

Does DHL allow remote work?

DHL customer service roles typically require employees to work on-site at designated facilities, as they involve handling shipments, customer interactions, and logistics operations. Some administrative or support positions may offer remote work options, but this varies by location and role. Candidates should check specific job postings for remote work availability and requirements.
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What cities are hiring for Dhl Customer Service jobs? Cities with the most Dhl Customer Service job openings:
What are the most commonly searched types of Dhl Customer Service jobs? The most popular types of Dhl Customer Service jobs are:
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Dhl Customer Service jobs near you
Infographic showing various Dhl Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Supervisor

Customer Service Supervisor

DHL

Lockbourne, OH • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

DHL rating

7.0

Company rating: 7.0 out of 10

Based on 319 frontline employees who took The Breakroom Quiz

34th of 63 rated delivery companies

Job description

Days will be Thur-Sun 12-2200
Customer Service Supervisor
?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000.
For roles within California the range is $70,304 - $90,000 and Washington is $80,169 - $90,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes ... we're looking for you.
Job Description
Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
• Ensure necessary documentation is completed and filed according with company and customer guidelines
• Provide professional, safe, fair and secure work environment and direct daily activities
• Lead support staff to increase productivity via improved work processes and associate development
• Administer associate recognition programs as outlined in company/account/site guidelines
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
• Ensure value-added services for customers are completed as required
Required Education and Experience
• Bachelor's degree or equivalent experience, required
• 1-3 years of experience in a lead / supervisory / management position, required
• 1-2 years of logistics industry experience, preferred
• Previous customer service and operations background, required
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.

What DHL employees say

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Benefits

Hours and flexibility

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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