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Dhl Customer Service Jobs (NOW HIRING)

DPDHL

Customer Service Specialist

Houston, TX · On-site

$50/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... The Customer Service Specialist serves as a key liaison between DHL Supply Chain and the customer ...

DHL

Customer Service Supervisor

Salt Lake City, UT · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

Monee, IL · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

Indianapolis, IN · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

Canal Winchester, OH · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

Marengo, OH · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

New Albany, OH · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

Las Vegas, NV · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

Marengo, OH · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

Marengo, OH · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

Waddell, AZ · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

Annville, PA · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DPDHL

Customer Service Specialist

Houston, TX · On-site

$50/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... The Customer Service Specialist serves as a key liaison between DHL Supply Chain and the customer ...

DHL

Customer Service Supervisor

Monee, IL · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Representative

Desoto, TX · On-site

$20.75/hr

Customer Service Rep Shift: First Shift Schedule: Monday-Thursday 5:00am-3:30pm Pay: $20.75 ... DHL Supply Chain has been certified as a Great Place to Work ® in the US and Canada! Our excellent ...

DPDHL

Customer Service Representative

Springfield, MO

$20.40/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Rep Shift: TBD Pay: $20.40 In addition to the general below, the ideal candidate ...

DPDHL

Customer Service Representative

Springfield, MO · On-site

$20.40/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Rep Shift: TBD Pay: $20.40 In addition to the general below, the ideal candidate ...

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How much do dhl customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for dhl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DHL Customer Service?

A DHL Customer Service job involves assisting customers with inquiries related to shipping, tracking, delivery, and logistics services. Responsibilities include handling customer complaints, providing shipping solutions, and ensuring a smooth customer experience. Strong communication and problem-solving skills are essential. The role may involve phone, email, or chat support.

What does a DHL Customer Service do?

A typical day for a DHL Customer Service representative involves handling inbound and outbound calls or emails, addressing shipment inquiries, resolving delivery issues, and updating customers on their parcel statuses. Representatives frequently coordinate with internal departments such as dispatch, warehouse teams, and account managers to ensure smooth operations. The environment is fast-paced and customer-focused, with team collaboration playing a key role in addressing complex service situations. This role provides valuable experience in logistics and customer relations, which can lead to advancement opportunities within DHL.

What are the key skills and qualifications needed to thrive in the DHL Customer Service position?

To excel as a DHL Customer Service representative, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM software, logistics tracking systems, and communication platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help set candidates apart. These skills are vital for ensuring timely resolutions, maintaining customer satisfaction, and supporting the efficient flow of DHL’s logistics operations.

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Dhl Customer Service jobs near you
Infographic showing various Dhl Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Specialist

Houston, TX • On-site

DPDHL
See more jobs at DPDHLexternal

$50/hr

Other

Re-posted 2 days ago

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: The Customer Service Specialist serves as a key liaison between DHL Supply Chain and the customer, ensuring operational excellence, inventory accuracy, and customer satisfaction across the account. This role is primarily office-based but may require time in the warehouse to investigate and resolve inventory discrepancies and operational issues. Responsibilities include inventory reconciliation, cycle count management, physical inventory oversight, customer communication, and support of continuous improvement initiatives.

  • Position: Customer Service Representative
  • Shift: Monday –; Friday 8:00 AM –; 5:00 PM
  • Annual Salary: $50, 752 (Equivalent to $24.40 per hour)
  • Classification: Salaried Non-Exempt (Eligible for Overtime)

Required Qualifications: Inventory Management and Operations; Primary point of contact with customer in regards to operational performance; Communicate operational actions, results, improvements, and initiatives between customer and leadership teams, ensure customer requirements, service expectations, and contractual obligations are clearly understood and executed; Investigate and resolve inventory discrepancies to maintain inventory accuracy; Manage monthly inventory reconciliation between DHL systems and customer systems; Follow up on inventory-related issues within warehouse operations as needed;

Preferred Qualifications: SAP Experience is a plus; Experience in supply chain, logistics, distribution, or warehouse operations; Proficiency with Microsoft Office applications, including Excel; Ability to analyze data, identify trends, and resolve operational issues; Experience in inventory management, inventory reconciliation, cycle counting, and physical inventory processes; Knowledge of inventory control systems and customer-facing operational processes.

Role Purpose:

To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

Key Accountabilities:

Customer

  • Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
  • Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
  • Assist Business Development Manager with account growth strategy
  • Create / Ensure customer contract requirements are clear, correct and executable

Process

  • Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
  • Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.)
  • Champion Continuous Improvement Process initiatives across customer sites
  • Ensure the transfer of best practices across customer sites
  • Execution of on-site Customer projects / strategic initiative(s) as assigned by management

Required Education and Experience:

  • High School Diploma, required
  • Bachelor's Degree, preferred
  • 1-2 years in an administrative or similar role, required
  • 2 years of Logistics industry experience, preferred

Our Organization is an equal opportunity employer.

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