Position Overview The Director of Customer Service will be responsible for overseeing the end-to-end client experience, ensuring high levels of satisfaction, retention, and service quality. This role ...
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Position Overview The Director of Customer Service will be responsible for overseeing the end-to-end client experience, ensuring high levels of satisfaction, retention, and service quality. This role ...
Quick apply
Position Overview The Director of Customer Service will be responsible for overseeing the end-to-end client experience, ensuring high levels of satisfaction, retention, and service quality. This role ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
The Director of Customer Service must be able to work with people with different needs. They must also create an environment that will motivate employees to perform at their peak. * Assure staff has ...
The Director of Customer Service must be able to work with people with different needs. They must also create an environment that will motivate employees to perform at their peak. * Assure staff has ...
Customer Service Director, MRO Build an Aviation Career You're Proud Of Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an ...
Customer Service Director, MRO Build an Aviation Career You're Proud Of Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an ...
SUMMARY The Director of Customer Solutions is responsible for all aspects of the Customer Solutions ... Five to ten years experience in, customer service, marketing, or sales in a lead role. Training in ...
SUMMARY The Director of Customer Solutions is responsible for all aspects of the Customer Solutions ... Five to ten years experience in, customer service, marketing, or sales in a lead role. Training in ...
Reno, NV ยท On-site
$120K - $200K/yr
The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer ...
Reno, NV ยท On-site
$120K - $200K/yr
The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer ...
Reno, NV ยท On-site
$120K - $200K/yr
Responsibilities The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role ...
Reno, NV ยท On-site
$120K - $200K/yr
Responsibilities The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role ...
$68K - $109K/yr
... direct reports regularly in the performance of their duties Ability to act with honesty and ... Customer service/call center experience - 7-10 Supervisory/management experience - 5+ WORKING ...
$68K - $109K/yr
... direct reports regularly in the performance of their duties Ability to act with honesty and ... Customer service/call center experience - 7-10 Supervisory/management experience - 5+ WORKING ...
Champaign, IL ยท On-site
$56K - $72K/yr
The Associate Director, Customer Service, will implement new systems (including an ERP), document processes, create training materials, and train all customer service staff on how to utilize systems.
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Champaign, IL ยท On-site
$56K - $72K/yr
The Associate Director, Customer Service, will implement new systems (including an ERP), document processes, create training materials, and train all customer service staff on how to utilize systems.
Frozen Food Express is looking for a Customer Service Director for our Lancaster, TX location. Responsibilities: * Drive superior customer service through effective processes, proactive problem ...
Frozen Food Express is looking for a Customer Service Director for our Lancaster, TX location. Responsibilities: * Drive superior customer service through effective processes, proactive problem ...
ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership ...
ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership ...
ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership ...
ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership ...
ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership ...
ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership ...
Senior Director of Customer Service ID: 10416 Location: York, PA Department: Customer Service Job Type: Exempt (salaried) More about this job > Description Job Summary: Reporting to the Chief ...
Senior Director of Customer Service ID: 10416 Location: York, PA Department: Customer Service Job Type: Exempt (salaried) More about this job > Description Job Summary: Reporting to the Chief ...
Oshkosh, WI ยท On-site
Customer Planning & Service Director The Director of Customer Planning & Service leads an integrated Supply Chain organization dedicated to delivering exceptional customer service, optimizing ...
Oshkosh, WI ยท On-site
Customer Planning & Service Director The Director of Customer Planning & Service leads an integrated Supply Chain organization dedicated to delivering exceptional customer service, optimizing ...
The Client Delivery & Customer Services Director is a visible, hands-on leadership role responsible for onboarding, transition, and ongoing support of client accounts. This role blends client-facing ...
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The Client Delivery & Customer Services Director is a visible, hands-on leadership role responsible for onboarding, transition, and ongoing support of client accounts. This role blends client-facing ...
Director of Customer Service - Americas The Director of Customer Service is a high-impact leadership role responsible for transforming the customer life cycle into a competitive advantage. You will ...
Director of Customer Service - Americas The Director of Customer Service is a high-impact leadership role responsible for transforming the customer life cycle into a competitive advantage. You will ...
Frozen Food Express is looking for a Customer Service Director for our Lancaster, TX location. Responsibilities: * Drive superior customer service through effective processes, proactive problem ...
Frozen Food Express is looking for a Customer Service Director for our Lancaster, TX location. Responsibilities: * Drive superior customer service through effective processes, proactive problem ...
Williamsville, NY ยท On-site
$154K - $257K/yr
The Director of Contact Center Customer Service leads a large team, managing 4 or more senior leaders who in turn oversee hundreds of managers and bankers in our Contact Centers. The individual in ...
Williamsville, NY ยท On-site
$154K - $257K/yr
The Director of Contact Center Customer Service leads a large team, managing 4 or more senior leaders who in turn oversee hundreds of managers and bankers in our Contact Centers. The individual in ...
Waltham, MA ยท On-site
$143K - $205K/yr
The Americas customer service leader owns, standardizes, and continuously improves the end-to-end order management and customer experience, from order capture through order fulfillment, invoicing ...
Waltham, MA ยท On-site
$143K - $205K/yr
The Americas customer service leader owns, standardizes, and continuously improves the end-to-end order management and customer experience, from order capture through order fulfillment, invoicing ...
$39K - $53.3K
6% of jobs
$53.3K - $67.6K
2% of jobs
$67.6K - $82K
4% of jobs
$95.2K is the 25th percentile. Wages below this are outliers.
$82K - $96.3K
14% of jobs
$96.3K - $110.6K
16% of jobs
The median wage is $122K / yr.
$110.6K - $124.9K
10% of jobs
$124.9K - $139.2K
18% of jobs
$144.3K is the 75th percentile. Wages above this are outliers.
$139.2K - $153.5K
15% of jobs
$153.5K - $167.9K
6% of jobs
$167.9K - $182.2K
4% of jobs
$182.2K - $196.5K
5% of jobs
$39K
$123.3K
$196.5K
| Aspect | Director Spotify Customer Service | Customer Support Manager |
|---|---|---|
| Responsibilities | Oversees entire customer service strategy, manages teams, and sets policies | Manages daily support operations, handles escalations, and supervises support staff |
| Required Credentials | Bachelor's degree, leadership experience, industry knowledge | Bachelor's degree, customer service experience, team management skills |
| Work Environment | Strategic planning, cross-department collaboration, high-level decision making | Operational focus, team supervision, direct customer interaction |
The main difference is that the Director Spotify Customer Service focuses on strategic leadership and policy development, while the Customer Support Manager handles daily operations and team management. Both roles require relevant experience and industry knowledge, but the director position involves higher-level planning and oversight.

About AppJaxx
AppJaxx is a rapidly growing marketing agency that partners with marketing firms, franchisors, business brokers, and B2B service providers to help them scale through LinkedIn lead generation, appointment-setting systems, and automated CRM workflows. By combining data, technology, and strategy, we deliver predictable and sustainable growth for our clients.
As we continue to expand, we are seeking an experienced Director of Customer Service to lead and optimize the client experience across all touchpoints.
Position Overview
The Director of Customer Service will be responsible for overseeing the end-to-end client experience, ensuring high levels of satisfaction, retention, and service quality. This role focuses on building strong client relationships, improving support systems, and maintaining consistent communication throughout the client lifecycle.
The ideal candidate is client-focused, highly organized, and proactive—someone who can lead support teams, resolve issues efficiently, and ensure a seamless experience for every client.
Key Responsibilities
Oversee the client experience across onboarding, campaign execution, and ongoing support.
Develop and implement customer service strategies to improve satisfaction and retention.
Establish and monitor customer success KPIs, including response times, satisfaction scores, and retention rates.
Build and maintain standard operating procedures (SOPs) for client communication and support workflows.
Act as the primary escalation point for client issues and ensure timely resolution.
Collaborate with sales, marketing, and operations teams to ensure a smooth client journey.
Continuously gather client feedback and implement improvements to enhance service quality.
Ensure consistent communication and reporting to clients regarding campaign performance.
Manage customer service tools, CRM systems, and support platforms.
Lead, train, and mentor customer service and client success teams to maintain high performance.
Sourced by ZipRecruiter
Marketing
11 - 50 Employees
Hatfield, PA, US
2011