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Spotify Customer Service Jobs (NOW HIRING)

Spotify

Client Partner, Emerging & Scaled

New York, NY · On-site

For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build ... Partner closely with cross-functional teams-including Sales Planning, Client Services, Marketing ...

Spotify

Head Of Sales Japan (New York)

Manhattan, NY · On-site

Engage with key clients on a senior level, and deliver extraordinary consultative customer service ... Represent the Spotify Brand at client and agency summits through public speaking, panel moderation ...

Spotify

Head Of Sales Japan

Manhattan, NY · On-site

$244 - $427/hr

Engage with key clients on a senior level, and deliver extraordinary consultative customer service ... Represent the Spotify Brand at client and agency summits through public speaking, panel moderation ...

Spotify

Client Partner, Emerging & Scaled

Manhattan, NY · On-site

For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build ... Partner closely with cross-functional teams-including Sales Planning, Client Services, Marketing ...

Spotify

Client Partner, Emerging & Scaled

Manhattan, NY · On-site

$88 - $125/hr

For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build ... Partner closely with cross-functional teams--including Sales Planning, Client Services, Marketing ...

Spotify

Backend Engineer - Advertising

Manhattan, NY · On-site

$132.95 - $189.93/hr

... team at Spotify, where you'll collaborate with internal customers to design scalable backend services, data pipelines, and APIs that meet their needs. You'll contribute to high-impact projects ...

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we ... Educate customers on product features and services. * Adhere to company protocols for smooth ...

SeatGeek

Customer Service - Event Expert

$23.50/hr

We are passionate about providing ridiculously good customer service, and our Event Experts are ... Annual subscription to Spotify, Apple Music, or Amazon music The salary for this role is $23.50/hr.

SeatGeek

Customer Service - Event Expert

$23.50/hr

We are passionate about providing ridiculously good customer service, and our Event Experts are ... Annual subscription to Spotify, Apple Music, or Amazon music The salary for this role is $23.50/hr.

Omnea

Customer Value Lead

New York, NY · On-site

$200K - $300K/yr

... Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe & the ... The Role As Omnea's Customer Value Lead, you own the relationship with our customers across their ...

Omnea

Customer Value Lead

Manhattan, NY · On-site

... Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe & the ... The Role As Omnea's Customer Value Lead, you own the relationship with our customers across their ...

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Spotify Customer Service information

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How much do spotify customer service jobs pay per year?

As of Aug 21, 2026, the average yearly pay for spotify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a Spotify Customer Service?

A Spotify Customer Service job involves assisting users with account issues, troubleshooting technical problems, and answering billing or subscription inquiries. Representatives typically communicate with customers via chat, email, or phone to provide support and ensure a smooth user experience. Strong problem-solving skills, patience, and a good understanding of Spotify's platform and policies are essential.

What are the typical daily responsibilities for a Spotify Customer Service?

Spotify Customer Service representatives generally handle user inquiries via email, chat, or phone, assisting with account access, subscription issues, technical troubleshooting, and feature guidance. You'll be expected to resolve customer issues efficiently, document interactions in CRM systems, and collaborate with teammates and specialized support tiers when complex problems arise. The role requires staying up to date with Spotify's latest features and policies to provide accurate assistance. With a dynamic, team-oriented environment, you'll also have opportunities to contribute feedback for product and process improvement.

What are the key skills and qualifications needed to thrive in the Spotify Customer Service position, and why are they important?

To thrive as a Spotify Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability are standout soft skills that enhance each customer interaction. These skills ensure efficient issue resolution and a positive user experience, which are vital for maintaining customer satisfaction and loyalty.

Can I work for Spotify customer service remotely?

Spotify customer service roles can often be performed remotely, depending on the company's current policies and the specific position. Remote customer service jobs typically require good communication skills, a reliable internet connection, and sometimes specific software or tools. Availability for remote work may vary based on location and role requirements.

Do Spotify Customer Service employees work remotely?

Spotify Customer Service employees often have the option to work remotely, especially for roles that involve online communication and troubleshooting. The availability of remote work can depend on the specific position, location, and company policies, but remote work arrangements are common in customer support roles within the company.
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Cities with the most Spotify Customer Service job openings:

What are the most commonly searched types of Spotify Customer Service jobs?

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What states have the most Spotify Customer Service jobs?

States with the most job openings for Spotify Customer Service jobs include:

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The top searched job categories for Spotify Customer Service jobs are:

Spotify Customer Service jobs near you
Infographic showing various Spotify Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager, Financial Planning & Analysis - Payments & Customer Service

Spotify

New York, NY

$115K - $151K/yr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

Spotify is looking for a Manager to join our Finance team and serve as a dedicated FP&A partner for our global Payments and Customer Service functions. As Spotify continues to scale across markets and monetization models, payments sit at the heart of how we acquire, convert, and retain subscribers, while customer service shapes the experience and cost of supporting them. This role owns the financial lens on both ecosystems.

This is a high-impact, partner-facing finance role responsible for the payments and customer service forecast processes, the financial evaluation of payment partner and processor deals, the pipeline of payment optimization proposals, revenue protection and payment-cost assurance, and the modeling of contact center labor needs. You will partner with Payments, Customer Service, Subscriptions, Risk, Data, Financial Engineering, Accounting, and Business leadership to translate complex operational economics into clear financial narratives, build the models that inform decisions, and govern performance against plan.

What You'll Do
  • Payments Forecast Process Own the end-to-end payments forecast - including processing fees, vendor mix, and refunds - across monthly, quarterly, and annual planning cycles. Build and maintain driver-based models, analyse variances against forecast, and clearly explain the underlying drivers to leadership.
  • Payment Deal Making & Partner Value Serve as the finance lead on payment partner, processor, and payment-method agreements. Model deal economics, pricing tiers, volume commitments, and incentive structures; quantify margin and cash-flow impact; and maximise the value of strategic partnerships while driving cost efficiencies at scale alongside Payments, Legal, and Business Development.
  • Payment Optimisation & AI/ML Build business cases for payment optimisation initiatives - routing, retry logic, local payment methods, fee reduction, and authorisation-rate improvements, including ML-driven optimisation. Size the opportunity, define success metrics, and track realised impact against the original investment case.
  • Checkout Flow Build business cases for checkout experience investments, partnering with Product and Engineering to evaluate the financial impact of flow changes on conversion, payment success rates, and subscriber acquisition costs.
  • Regional & Local Payment Methods Partner with regional payments leads to evaluate the economics of local payment methods, prioritise market-level investments, and align regional performance with global priorities.
  • Revenue Protection & Risk Provide the financial lens on revenue protection and payment risk - fraud, authentication, disputes and chargebacks, and reselling - quantifying the trade-off between loss mitigation, margin, and genuine-user experience, and supporting the business case for risk and regulatory readiness.
  • Payment Cost Assurance Partner with Financial Engineering and Data Science to verify and reconcile payment fees, detect fee anomalies, and build the automation, tooling, and alerting that improve cost visibility and forecasting accuracy.
  • Customer Service Forecast Process Own the customer service forecast across monthly, quarterly, and annual planning cycles - contact volumes, channel mix, cost-to-serve, and outsourced and in-house support spend. Analyse variances against plan and clearly explain the drivers to leadership.
  • Contact Centre Labour & Vendor Management Build and maintain workforce models that translate forecasted contact volumes, handle times, and service-level targets into headcount, staffing, and labour cost. Manage the economics of the BPO/vendor portfolio and site mix across geographies, and run scenario analysis for ramp-ups, seasonality, capacity, and efficiency initiatives.
  • Service Automation & Deflection Economics Quantify the financial impact of self-service, automation, and AI-driven deflection on contact volume and cost-to-serve, and build the business cases that balance efficiency against customer experience.
  • Performance Governance Establish and own the reporting infrastructure for payments and customer service. Develop and track KPIs covering cost of payments, acceptance rates, cost-to-serve, and the long-term unit economics of both functions.
  • Strategic Partnership Act as the primary finance partner to the Payments and Customer Service organisations, providing scenario analysis and decision support on roadmap prioritisation, market expansion, staffing strategy, and infrastructure investment.
  • Cross-Functional Leadership Partner with Data and Engineering teams to improve forecasting accuracy and cost visibility, and translate operational data into financial insight for non-technical stakeholders across Spotify.
Who You Are
  • Experienced Finance Professional: 5+ years in FP&A, Corporate Development, Investment Banking, or strategic finance. Experience in payments, fintech, subscriptions, customer service/contact centre operations, or other transaction- and labour-intensive businesses is highly preferred.
  • Sophisticated Modeller: You build dynamic, driver-based models that handle complex variables - fee structures, payment-method mix, FX, fraud and dispute rates, contact volumes, handle times, and staffing requirements - and distil them into the assumptions that matter most for a decision.
  • Deal-Oriented: You can structure and evaluate commercial agreements, pressure-test pricing and incentive terms, and clearly articulate trade-offs to senior stakeholders.
  • Clear Communicator & Influencer: You have a sharp eye for detail and the ability to influence senior stakeholders across Finance and the business through clear, data-driven narratives and investment cases.
  • Operational Mindset: You are comfortable navigating ambiguity and building processes from scratch in a fast-paced, flat organisational structure.
  • Systems Fluency: Comfortable with automated reporting and planning tools (NetSuite/Adaptive, Workday Financials), strong SQL or data fluency, and a track record of leveraging AI and ML to drive analytical throughput and optimisation.
Where You'll Be
  • This role is based in London or New York.
  • We offer flexibility to work where you work best, with 2-3 days per week in the office.
  • Collaboration hours align to the EST time zone.
The United States base range for this position is $117,677-$168,111, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice
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