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Spotify Customer Service Jobs (NOW HIRING)

Spotify

Senior Sales Trainer - Advertising

Los Angeles, CA · On-site

$87K - $124K/yr

... Spotify's global Sales organization perform at its best. We design and deliver learning experiences that keep our sellers confident, informed, and customer-focused. Working closely with Sales ...

Spotify

Senior Sales Trainer - Advertising

New York, NY · On-site

$87K - $124K/yr

... Spotify's global Sales organization perform at its best. We design and deliver learning experiences that keep our sellers confident, informed, and customer-focused. Working closely with Sales ...

Spotify

Senior Sales Engineer - Backstage

New York, NY · On-site

$160K - $228K/yr

A Spotify Backstage Sales Engineer is responsible for mainly pre-sales work with prospects to ... Understand customer requirements and articulate how Backstage can solve their problems.

Spotify

Machine Learning Engineer

... customers. Responsibilities : • Contribute to the design, build, evaluation, shipping, and ... Spotify is a commercial music streaming service that provides restricted digital content from a ...

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we ... Educate customers on product features and services. * Adhere to company protocols for smooth ...

Omnea

Founding US Customer Value Lead

... Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe & the ... Perhaps that's a start-up or scale-up, VC, consulting, banking (or any prof services), or an ...

SeatGeek

Client Services Specialist

Manhattan, NY · On-site

$56K - $81K/yr

... service and operational support to SeatGeek Enterprise clients throughout their journey. This ... Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $56 ...

SeatGeek

Client Services Specialist

$56K - $81K/yr

... service and operational support to SeatGeek Enterprise clients throughout their journey. This ... Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $56 ...

SeatGeek

Client Services Specialist

$56K - $81K/yr

... service and operational support to SeatGeek Enterprise clients throughout their journey. This ... Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $56 ...

SeatGeek

Client Services Specialist

New York, NY · On-site

$56K - $81K/yr

... service and operational support to SeatGeek Enterprise clients throughout their journey. This ... Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $56 ...

SeatGeek

Client Services Specialist

New York, NY · Hybrid

$56K - $81K/yr

... service and operational support to SeatGeek Enterprise clients throughout their journey. This ... Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $56 ...

Omnea

Founding US Customer Value Lead

Manhattan, NY · On-site

... Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe & the ... services), or an entrepreneurial endeavour * If you have experience in a commercial role, you've ...

Omnea

Founding US Customer Value Lead

New York, NY · On-site

$200K - $300K/yr

... Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe & the ... services), or an entrepreneurial endeavour * If you have experience in a commercial role, you've ...

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All JobsSpotify Customer Service Jobs

Spotify Customer Service information

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$24.5K

$58K

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How much do spotify customer service jobs pay per year?

As of Jul 10, 2026, the average yearly pay for spotify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

Can you actually get a job as a Spotify listener?

A Spotify listener cannot directly get a job as a Spotify employee unless they apply for open positions such as customer service, marketing, or technical roles. Employment typically requires meeting specific qualifications, skills, and application processes through Spotify's careers website or job boards.

Does Spotify do remote jobs?

Spotify Customer Service roles can be remote, depending on the position and location. The company offers remote work options for certain customer support jobs, often requiring strong communication skills and familiarity with digital tools. Availability of remote positions varies and is typically specified in the job listing.

Can you actually become a Spotify reviewer?

Spotify does not have a formal reviewer position for the public. However, some users participate in community forums or beta testing programs to provide feedback on new features, but these are not official reviewer roles. Typically, official roles involve customer service or content moderation, which require relevant skills and experience.

What is a Spotify Customer Service job?

A Spotify Customer Service job involves assisting users with account issues, troubleshooting technical problems, and answering billing or subscription inquiries. Representatives typically communicate with customers via chat, email, or phone to provide support and ensure a smooth user experience. Strong problem-solving skills, patience, and a good understanding of Spotify's platform and policies are essential.

What are the typical daily responsibilities for a Spotify Customer Service representative?

Spotify Customer Service representatives generally handle user inquiries via email, chat, or phone, assisting with account access, subscription issues, technical troubleshooting, and feature guidance. You'll be expected to resolve customer issues efficiently, document interactions in CRM systems, and collaborate with teammates and specialized support tiers when complex problems arise. The role requires staying up to date with Spotify's latest features and policies to provide accurate assistance. With a dynamic, team-oriented environment, you'll also have opportunities to contribute feedback for product and process improvement.

Is it hard to get hired by Spotify?

Getting hired as a Spotify Customer Service representative can be competitive, as the company looks for candidates with strong communication skills, problem-solving abilities, and familiarity with digital music platforms. The hiring process typically involves multiple interview stages, including behavioral and technical assessments, and may require relevant experience or certifications. Preparation and understanding of the company's values can improve chances of success.

What are the key skills and qualifications needed to thrive in the Spotify Customer Service position, and why are they important?

To thrive as a Spotify Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability are standout soft skills that enhance each customer interaction. These skills ensure efficient issue resolution and a positive user experience, which are vital for maintaining customer satisfaction and loyalty.

More about Spotify Customer Service jobs
What cities are hiring for Spotify Customer Service jobs? Cities with the most Spotify Customer Service job openings:
What are the most commonly searched types of Spotify Customer Service jobs? The most popular types of Spotify Customer Service jobs are:
What states have the most Spotify Customer Service jobs? States with the most job openings for Spotify Customer Service jobs include:
What job categories do people searching Spotify Customer Service jobs look for? The top searched job categories for Spotify Customer Service jobs are:
Spotify Customer Service jobs near you
Infographic showing various Spotify Customer Service job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 7% Part Time, and 21% Contract. Highlights an 50% In-person, 7% Hybrid, and 43% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Senior Sales Trainer - Advertising

Spotify

Los Angeles, CA • On-site

$87K - $124K/yr

Other

Medical, Retirement, PTO

Posted 25 days ago

Job description

Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. 

Our Ad Sales Training & Enablement team helps Spotify's global Sales organization perform at its best. We design and deliver learning experiences that keep our sellers confident, informed, and customer-focused. Working closely with Sales Leadership, Product Marketing, and Business Marketing, we build programs that support growth across Spotify's evolving advertising business.

What You'll Do
  • Lead global product enablement initiatives across Spotify Advertising, supporting sellers across multiple regions, segments, and roles
  • Partner cross-functionally with Product Marketing, Business Operations, Product, and Sales Leadership to support go-to-market readiness for new ad products, features, tools, and process updates
  • Design and deliver training programs that help sellers understand, position, and operationalize Spotify's advertising solutions
  • Translate complex product concepts and workflows into clear, practical, seller-friendly guidance
  • Build and maintain scalable enablement resources including playbooks, launch materials, product documentation, FAQs, talk tracks, and self-service learning content
  • Support enablement for both internal sales teams and external/vendor partner organizations globally
  • Create role-specific product training experiences tailored to different sales motions and audiences
  • Facilitate live and virtual training sessions for new product launches, onboarding, and ongoing product education
  • Reinforce key sales skills including storytelling, discovery, objection handling, and translating product capabilities into customer value
  • Measure program effectiveness and gather seller feedback to continuously improve enablement strategies and resources
Who You Are
  • You have 5+ years of experience in sales training, sales enablement, product enablement, product marketing, ad operations, or a related field
  • You have experience working with advertising products, ad platforms, programmatic solutions, measurement products, or digital media offerings
  • You understand how to simplify complex product information into clear, actionable guidance for commercial teams
  • You are passionate about helping sellers understand what customers care about and how products solve business problems
  • You have experience supporting product launches, change management, or go-to-market readiness initiatives
  • You know how to build engaging learning experiences across different audiences, roles, and learning styles
  • You are comfortable facilitating trainings and presenting to both small and large groups
  • You can balance strategic thinking with hands-on execution in a fast-moving environment
  • You are highly organized and able to manage multiple projects, launches, and stakeholder groups simultaneously
  • You build strong cross-functional relationships and collaborate effectively
  • You have experience supporting vendor or partner sales organizations globally
  • You have experience in media sales, media buying, or digital advertising
Where You'll Be
  • This role is based in New York, NY or Los Angeles, CA
  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
  • We ask that you come into your local office 2 times per week.
  • There may be up to 25% travel required in this role.
The United States base range for this position is $87,210-$124,586 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice
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