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Spotify Customer Service Jobs (NOW HIRING)

Omnea

Customer Value Lead

New York, NY · On-site

$200K - $300K/yr

... Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe & the ... The Role As Omnea's Customer Value Lead, you own the relationship with our customers across their ...

Omnea

Customer Value Lead

Manhattan, NY · On-site

... Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe & the ... The Role As Omnea's Customer Value Lead, you own the relationship with our customers across their ...

Omnea

$200K - $300K/yr (+ commission)

... Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe & the ... The Role As Omnea's Customer Value Lead, you own the relationship with our customers across their ...

Revivn

Customer Experience Associate

Fresno, CA · On-site

$21 - $24/hr

Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Spotify, we are changing ... What we're looking for * 1+ years of customer service, customer support, or related experience ...

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Spotify Customer Service information

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How much do spotify customer service jobs pay per year?

As of Sep 10, 2026, the average yearly pay for spotify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a Spotify Customer Service?

A Spotify Customer Service job involves assisting users with account issues, troubleshooting technical problems, and answering billing or subscription inquiries. Representatives typically communicate with customers via chat, email, or phone to provide support and ensure a smooth user experience. Strong problem-solving skills, patience, and a good understanding of Spotify's platform and policies are essential.

What are the typical daily responsibilities for a Spotify Customer Service?

Spotify Customer Service representatives generally handle user inquiries via email, chat, or phone, assisting with account access, subscription issues, technical troubleshooting, and feature guidance. You'll be expected to resolve customer issues efficiently, document interactions in CRM systems, and collaborate with teammates and specialized support tiers when complex problems arise. The role requires staying up to date with Spotify's latest features and policies to provide accurate assistance. With a dynamic, team-oriented environment, you'll also have opportunities to contribute feedback for product and process improvement.

What are the key skills and qualifications needed to thrive in the Spotify Customer Service position, and why are they important?

To thrive as a Spotify Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability are standout soft skills that enhance each customer interaction. These skills ensure efficient issue resolution and a positive user experience, which are vital for maintaining customer satisfaction and loyalty.

Can I work for Spotify customer service remotely?

Spotify customer service roles can often be performed remotely, depending on the company's current policies and the specific position. Remote customer service jobs typically require good communication skills, a reliable internet connection, and sometimes specific software or tools. Availability for remote work may vary based on location and role requirements.

Do Spotify Customer Service employees work remotely?

Spotify Customer Service employees often have the option to work remotely, especially for roles that involve online communication and troubleshooting. The availability of remote work can depend on the specific position, location, and company policies, but remote work arrangements are common in customer support roles within the company.

What cities are hiring for Spotify Customer Service jobs?

Cities with the most Spotify Customer Service job openings:

What are the most commonly searched types of Spotify Customer Service jobs?

The most popular types of Spotify Customer Service jobs are:

What states have the most Spotify Customer Service jobs?

States with the most job openings for Spotify Customer Service jobs include:

What job categories do people searching Spotify Customer Service jobs look for?

The top searched job categories for Spotify Customer Service jobs are:

Spotify Customer Service jobs near you
Infographic showing various Spotify Customer Service job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Support Phones - English/Spanish Bilingual 9.26

Remote

ModSquad
Software Development • 201 - 500 employees
Learn more about ModSquadexternal

$15.75 - $20/hr

Other

Posted 5 days ago

Job description

We Could Use Someone Like You in Our Crew.
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have Customer Support background?
Do you enjoy work-from-home and flexible schedules?
If you want the chance to work gigs on the coolest of client projects, then ModSquad is the place for you! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns, and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.
Project Hours (All times Pacific):
M-F: 7am-12am PST
Sat and Sun: 2pm - 12am PST
Hourly Rate:
To be discussed in the interview phase
Commitment:
10 hours per week
90 days (as needed)
Orientation Begins:
September 21, 2026
Language:
English and Spanish (bilingual)
What We Are Looking For:
  • Professional English proficiency; Spanish is a second language
  • Professional demeanor
  • Customer service-minded
  • Good de-escalation skills
  • Quiet place to receive phone calls
  • Previous phone experience (preferred)
WorkSpace Requirements:
  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset
  • Quiet workspace to take calls
  • Willingness to install MSQ security software and 2FA app on the phone

About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

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