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Spotify Customer Service Jobs in New York, NY (NOW HIRING)

Spotify

Senior Sales Engineer - Backstage

New York, NY · On-site +1

$160.09K - $228.70K/yr

A Spotify Backstage Sales Engineer is responsible for mainly pre-sales work with prospects to ... Understand customer requirements and articulate how Backstage can solve their problems.

Spotify

Account Executive - Backstage

New York, NY · On-site

$126.16K - $157.50K/yr

Backstage is Spotify's developer platform that centralizes tools, services, and documentation into ... You will collaborate with cross-functional teams including product, marketing, and customer success ...

Spotify

Account Executive - Backstage

New York, NY

$126.16K - $157.50K/yr

Backstage is Spotify's developer platform that centralizes tools, services, and documentation into ... You will collaborate with cross-functional teams including product, marketing, and customer success ...

Omnea

Founding US Customer Value Lead

Astoria, NY

... Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe. Our ... services), or an entrepreneurial endeavour * If you have experience in a commercial role, you've ...

Omnea

Founding US Customer Value Lead

Manhattan, NY

... Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe. Our ... services), or an entrepreneurial endeavour * If you have experience in a commercial role, you've ...

Omnea

Founding US Customer Value Lead

New York, NY · On-site

$200K - $300K/yr

... Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe & the ... services), or an entrepreneurial endeavour * If you have experience in a commercial role, you've ...

SeatGeek

CRM Associate

New York, NY · On-site

$63K - $92K/yr

Up to $25k towards family building, reproductive health services and Gender-affirming care * $500 ... Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $63 ...

SeatGeek

CRM Associate

New York, NY · Remote

$63K - $92K/yr

Up to $25k towards family building, reproductive health services and Gender-affirming care * $500 ... Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $63 ...

Founders Pledge

Contributions Manager

Manhattan, NY · On-site

$80K/yr

... Spotify, and Uber. We focus on deploying capital where it can achieve the greatest impact, guided ... Working closely with our Head of Philanthropic Services, Travers Oliver, you'll help strengthen the ...

Red Apple Creative

Account Manager

Manhattan, NY · On-site

Digital - Website design and build, campaign microsites, Spotify interactive experiences, rich ... Deliver exceptional customer service through the efficient and accurate turnaround of briefs and ...

Red Apple Creative

Account Manager

Manhattan, NY · On-site

Digital - Website design and build, campaign microsites, Spotify interactive experiences, rich ... Deliver exceptional customer service through the efficient and accurate turnaround of briefs and ...

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Spotify Customer Service information

See New York, NY salary details

$26.8K

$63.5K

$110.5K

How much do spotify customer service jobs pay per year?

As of May 28, 2026, the average yearly pay for spotify customer service in New York, NY is $63,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $76,600.00 per year, depending on experience, location, and employer.

What is a Spotify Customer Service job?

A Spotify Customer Service job involves assisting users with account issues, troubleshooting technical problems, and answering billing or subscription inquiries. Representatives typically communicate with customers via chat, email, or phone to provide support and ensure a smooth user experience. Strong problem-solving skills, patience, and a good understanding of Spotify's platform and policies are essential.

What are the key skills and qualifications needed to thrive in the Spotify Customer Service position, and why are they important?

To thrive as a Spotify Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability are standout soft skills that enhance each customer interaction. These skills ensure efficient issue resolution and a positive user experience, which are vital for maintaining customer satisfaction and loyalty.

What are the typical daily responsibilities for a Spotify Customer Service representative?

Spotify Customer Service representatives generally handle user inquiries via email, chat, or phone, assisting with account access, subscription issues, technical troubleshooting, and feature guidance. You'll be expected to resolve customer issues efficiently, document interactions in CRM systems, and collaborate with teammates and specialized support tiers when complex problems arise. The role requires staying up to date with Spotify's latest features and policies to provide accurate assistance. With a dynamic, team-oriented environment, you'll also have opportunities to contribute feedback for product and process improvement.
More about Spotify Customer Service jobs
What are the most commonly searched types of Spotify Customer Service jobs in New York, NY? The most popular types of Spotify Customer Service jobs in New York, NY are:
What are popular job titles related to Spotify Customer Service jobs in New York, NY? For Spotify Customer Service jobs in New York, NY, the most frequently searched job titles are:
What job categories do people searching Spotify Customer Service jobs in New York, NY look for? The top searched job categories for Spotify Customer Service jobs in New York, NY are:
Spotify Customer Service jobs near you
Infographic showing various Spotify Customer Service job openings in New York, NY as of May 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $63,452 per year, or $30.5 per hour.

Senior Software Engineer - Platform Infrastructure

Spotify

New York, NY

$164.45K - $234.93K/yr

Other

Medical, Retirement, PTO

Posted 20 days ago

Job description

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers.

What if the systems you built changed how millions of developers work, not just at Spotify, but across the industry? The Platform Developer Experience (PDX) studio builds the infrastructure and internal products that power how Spotify engineers ship software. Within PDX and Backstage Product Area, the Platform Infrastructure team is building the next generation of cloud and compute foundations that power our internal developer platform and the AI agents running on top of it, and help bring those capabilities to market through Portal, Spotify's external developer platform built on Backstage.

You'll join the Platform Infrastructure team within the Backstage Product Area. The team owns the cloud foundations, developer tooling and security posture that the rest of Platform, and ultimately all of Spotify R&D, depends on. You'll collaborate closely with experienced engineers (both human and AI-assisted) while operating at real-world scale, with deep observability, strong safety boundaries, and the unique reliability challenges of agentic production systems.

What You'll Do
  • Design, build, and operate multi-cloud foundations across GCP and AWS
  • Own platform components end-to-end with a strong bar for reliability and security
  • Improve developer tooling and platform self-service capabilities
  • Build secure-by-default infrastructure patterns
  • Drive operational excellence through incident management and automation
  • Collaborate across Platform and R&D to improve developer productivity
  • Contribute to Backstage and Portal
  • Mentor engineers and raise engineering quality
Who You Are
  • You have 5+ years of backend or infrastructure engineering experience
  • You have deep experience with cloud infrastructure (GCP/AWS), Terraform, and Kubernetes
  • You are proficient in a modern programming language
  • You have strong experience with CI/CD and developer platforms
  • You think in distributed systems and understand trade-offs
  • You are familiar with AI/LLM systems and their application to infrastructure
  • You take ownership of outcomes and drive impact
  • You communicate clearly and navigate complex trade-offs
  • You foster inclusive, collaborative environments
Where You'll Be
  • This role is based in New York, NY
  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
 
The United States base range for this position is $164,448-$234,926 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice
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