Seattle, WA · On-site
$146K - $190K/yr
... as Spotify , iheartradio , Apple , Amazon music, and many others to provide services on Alexa ... of customers every day, is able to provide seamless integration with Audio providers across the ...
Seattle, WA · On-site
$146K - $190K/yr
... as Spotify , iheartradio , Apple , Amazon music, and many others to provide services on Alexa ... of customers every day, is able to provide seamless integration with Audio providers across the ...
Ensure company adopted customer service principles are understood and implemented through the sales ... Premium Spotify account. * Pick one book a month on Audible, and the company will cover the cost.
Ensure company adopted customer service principles are understood and implemented through the sales ... Premium Spotify account. * Pick one book a month on Audible, and the company will cover the cost.
$20.75 - $23.75/hr
Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Spotify, we are changing ... Strong customer service and communication skills with the ability to interact professionally with ...
New
Quick apply
$20.75 - $23.75/hr
Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Spotify, we are changing ... Strong customer service and communication skills with the ability to interact professionally with ...
New
... Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over ... Perhaps that's a start-up or scale-up, VC, consulting, banking (or any prof services), or an ...
... Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over ... Perhaps that's a start-up or scale-up, VC, consulting, banking (or any prof services), or an ...
Nashville, TN · On-site
$16.50 - $21.25/hr
... like Spotify, Apple Music, Amazon Music, YouTube Music, and others. To do this, we collect and ... One-year experience in Customer Experience/Customer Service/Customer Support in a contact center ...
Nashville, TN · On-site
$16.50 - $21.25/hr
... like Spotify, Apple Music, Amazon Music, YouTube Music, and others. To do this, we collect and ... One-year experience in Customer Experience/Customer Service/Customer Support in a contact center ...
Fresno, CA · On-site
$20.75 - $23.75/hr
Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Spotify, we are changing ... Strong customer service and communication skills with the ability to interact professionally with ...
New
Fresno, CA · On-site
$20.75 - $23.75/hr
Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Spotify, we are changing ... Strong customer service and communication skills with the ability to interact professionally with ...
New
Atlanta, GA · On-site
$56.75 - $74.25/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Atlanta, GA · On-site
$56.75 - $74.25/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Richmond, VA · On-site
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Richmond, VA · On-site
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Richmond, VA · On-site
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Richmond, VA · On-site
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Reston, VA · On-site
$61.50 - $80.25/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Reston, VA · On-site
$61.50 - $80.25/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
$60.75 - $79.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Quick apply
$60.75 - $79.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
$57.75 - $75.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Quick apply
$57.75 - $75.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Richmond, VA · On-site
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Richmond, VA · On-site
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Columbus, OH · On-site
$57 - $74.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Columbus, OH · On-site
$57 - $74.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Philadelphia, PA · On-site
$59.50 - $78/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Quick apply
Philadelphia, PA · On-site
$59.50 - $78/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Atlanta, GA · On-site
$56.75 - $74.25/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Quick apply
Atlanta, GA · On-site
$56.75 - $74.25/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Richmond, VA · On-site
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
Richmond, VA · On-site
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
$58.50 - $76.50/hr
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
A Spotify Customer Service job involves assisting users with account issues, troubleshooting technical problems, and answering billing or subscription inquiries. Representatives typically communicate with customers via chat, email, or phone to provide support and ensure a smooth user experience. Strong problem-solving skills, patience, and a good understanding of Spotify's platform and policies are essential.
Spotify Customer Service representatives generally handle user inquiries via email, chat, or phone, assisting with account access, subscription issues, technical troubleshooting, and feature guidance. You'll be expected to resolve customer issues efficiently, document interactions in CRM systems, and collaborate with teammates and specialized support tiers when complex problems arise. The role requires staying up to date with Spotify's latest features and policies to provide accurate assistance. With a dynamic, team-oriented environment, you'll also have opportunities to contribute feedback for product and process improvement.
To thrive as a Spotify Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability are standout soft skills that enhance each customer interaction. These skills ensure efficient issue resolution and a positive user experience, which are vital for maintaining customer satisfaction and loyalty.
$146K - $190K/yr
Full-time
Posted 23 days ago
7.4
Based on 6,939 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
In Alexa Audio, we offer skillsets to enable seamless integration of 1P / 3P audio (Music, Podcast, books) with Alexa devices. We work across all verticals that Alexa Audio supports, partnering with providers such as Spotify , iheartradio , Apple , Amazon music, and many others to provide services on Alexa devices and more realize their product vision at what they do best.
Key job responsibilities
Alexa Audio is dedicated to ensuring that Alexa, the assistant service used by millions of customers every day, is able to provide seamless integration with Audio providers across the world.
As the Principal TPM for Alexa Audio, you'll help shape the technical, product, and execution vision for one of Amazon's fastest-growing businesses.
In this role you'll...
Work across a diverse set of stakeholder organizations to prioritize and manage large development projects
Partner with external companies to bring Alexa to their devices
Connect the dots across many sub-teams to ensure consistent execution
Track and report data, and manage organizational mechanisms, to help stakeholders understand the business
Report on team status across several executive communication channels
A day in the life
You will be a technical lead on our cross-functional projects. You will ensure quality of architecture and design of systems
Functionally decompose complex problems into simple, straight-forward solutions. Align project deliverables with target Quality and functionality and on time release. You are a person that has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment where priorities shift fast.
You exert technical influence on the core platform teams , external dev teams and partners, increasing their productivity and effectiveness by sharing your knowledge and experience.
About the team
In this role, you will be part of a startup like culture with the stability of an established industry leader. You will get support and resources from some of the smartest people in the industry to continue learning. You will build software that will materially improve people's lives.
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
It services, book publishers, retail, real estate and computer and electronic product manufacturing
10,000+ Employees
Seattle, WA, US
