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# Service Delivery Manager (with German)Gdańsk, Poznań, WrocławApply for this job* Permanent* Experienced Professionals* Delivery Excellence* ID 453447-en\_GBChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.## **Your role**Service Delivery Manager is accountable for delivering stable, high‐quality services within agreed cost, scope, and timeframes, ensuring contractual commitments and service levels are consistently met. Acting as a key interface between operational teams, customers, and governance bodies, the role focuses on managing day‐to‐day service performance, handling escalations, and maintaining transparent communication with stakeholders. In addition, the Service Delivery Manager drives continuous service improvement, identifies risks and optimization opportunities, and ensures that delivery aligns with business objectives, compliance requirements, and customer expectations.## **Your project**Application Development & Maintenance (ADM Center) provides comprehensive end-to-end IT services from business specification, through software development, implementation, to application maintenance using leading it technologies and management methods.We enthusiastically institute solutions in the fields of DevOps, SRE, low-code, broadly understood Automation and AI.The complexity and diversity of solutions allows to build close relationships with our clients on various levels, while also to give employees the opportunity to develop in a wide range of career paths. Our development teams are highly self-organizing and independent, capable in agile and lean software engineering practices.We are hiring in Gdańsk, Wrocław and Poznań!## **Your tasks*** Demonstrated success in end-to-end service delivery, ensuring alignment with client expectations, contractual obligations, and business outcomes.* Highly proficient in Incident and Problem Management, ensuring rapid resolution and root cause analysis to minimize business impact.* Follow appropriate engagement procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).* Influence and realign stakeholders’ expectations where necessary.* Provide specialist advice to key stakeholders about the best ways to meet business IT requirements regarding application support.* Manage escalations from the client.* Drive a focused commercial perspective with awareness of delivery cycle times.## **Your profile*** Minimum of 3 years of experience in project management, particularly in areas related to Service Delivery Management.* Excellent communication and interpersonal skills to manage client relationships and team dynamics.* Experience in defining ITIL processes, ITSM, Service Management and ITIL certification a plus.* Proficiency in agile software delivery and experience with agile at scale frameworks (e.g. SAFe).* Excellent problem-solving skills and the ability to operate in a constantly changing landscape with strict timelines and outcomes.* Innovation and a continuous improvement mindset to drive project success.* Fluency in English, spoken and written and a communicative level of German (B1/B2).## **What You'll love about working here****Practical benefits:** private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.**Access to over 70 training tracks** with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.**Enjoy hybrid working model** that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.**Community Hub** that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.## **Get to know us**Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.###LI-WB1 #J-18808-Ljbffr