Maintain expertise across all products, processes, and service channels (commercial, key, retail). 2. Customer Experience Management * Ensure all customer interactions are professional, efficient ...
Quick apply
Maintain expertise across all products, processes, and service channels (commercial, key, retail). 2. Customer Experience Management * Ensure all customer interactions are professional, efficient ...
Quick apply
Maintain expertise across all products, processes, and service channels (commercial, key, retail). 2. Customer Experience Management * Ensure all customer interactions are professional, efficient ...
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Springfield, MO · On-site
Customer Service Manager Job Summary The Customer Service Manager must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent ...
Springfield, MO · On-site
Customer Service Manager Job Summary The Customer Service Manager must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent ...
Minneapolis, MN · On-site
The Customer Service Manager leads a team responsible for order entry, quotations, customer communications, pricing support, and issue resolution. Working closely with outside sales, branch ...
Minneapolis, MN · On-site
The Customer Service Manager leads a team responsible for order entry, quotations, customer communications, pricing support, and issue resolution. Working closely with outside sales, branch ...
As a Customer Service Manager (CSM), you will be responsible for managing and coordinating the overall activities of a Customer Service team, including customer satisfaction and quality. You will be ...
New
As a Customer Service Manager (CSM), you will be responsible for managing and coordinating the overall activities of a Customer Service team, including customer satisfaction and quality. You will be ...
New
Richmond, IN · Remote
Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...
Richmond, IN · Remote
Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...
East Syracuse, NY · On-site
$132K - $171K/yr
The Customer Service Manager leads the definition, development, execution, and continuous improvement of customer service delivery through effective processes, metrics, and team leadership. The ...
East Syracuse, NY · On-site
$132K - $171K/yr
The Customer Service Manager leads the definition, development, execution, and continuous improvement of customer service delivery through effective processes, metrics, and team leadership. The ...
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
$15.75 - $16.75/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
$15.75 - $16.75/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Queensbury, NY · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Queensbury, NY · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Visalia, CA · On-site
Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...
Visalia, CA · On-site
Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...
Framingham, MA · On-site
$21.15 - $22.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Framingham, MA · On-site
$21.15 - $22.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
$18 - $19/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
$18 - $19/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Customer Service Manager We are looking for an experienced Customer Service Manager to join our dynamic team. This position manages and coordinates activities of workers engaged in verifying and ...
New
Customer Service Manager We are looking for an experienced Customer Service Manager to join our dynamic team. This position manages and coordinates activities of workers engaged in verifying and ...
New
Hudson, NH · On-site
The Manager, Customer Service will direct and oversee the organizations customer service and order administration operations. This role is the primary interface between kSARIA's customers and the ...
Hudson, NH · On-site
The Manager, Customer Service will direct and oversee the organizations customer service and order administration operations. This role is the primary interface between kSARIA's customers and the ...
Madison, WI · On-site
Job Type Full-time Description NOW is the right time to join our team as our Customer Service Manager !!! Do you want to apply your leadership skills, your customer service expertise and learn about ...
Madison, WI · On-site
Job Type Full-time Description NOW is the right time to join our team as our Customer Service Manager !!! Do you want to apply your leadership skills, your customer service expertise and learn about ...
Hyannis, MA · On-site
$18 - $19/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Hyannis, MA · On-site
$18 - $19/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Deer Park, TX · On-site
$150K - $160K/yr
Customer Service Manager Compensation: $150k-$160k annually, depending on experience Location: Deer Park, Texas Inceed has partnered with a great company to help find a skilled Customer Service ...
Deer Park, TX · On-site
$150K - $160K/yr
Customer Service Manager Compensation: $150k-$160k annually, depending on experience Location: Deer Park, Texas Inceed has partnered with a great company to help find a skilled Customer Service ...
Morton Grove, IL · On-site
$115K - $130K/yr
The Role We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape ...
Morton Grove, IL · On-site
$115K - $130K/yr
The Role We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape ...
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
| Aspect | Manager Spotify Customer Service | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops strategies, manages escalations | Supervises daily support operations, trains staff, ensures quality service |
| Required Credentials | Experience in customer service management, leadership skills | Customer support experience, team management skills |
| Work Environment | Corporate office or remote, collaborative teams | Call centers or support centers, team-focused environment |
| Industry Usage | Common in tech and entertainment sectors like Spotify | Widely used across various customer service industries |
The main difference is that a Manager Spotify Customer Service focuses on strategic leadership and team management at a higher level, while a Customer Support Supervisor handles daily operations and direct team supervision. Both roles require customer service experience, but the manager position emphasizes strategic planning and escalation management.

Full-time
Posted 9 days ago
WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Leadership & Team Development
Build, lead, and maintain a high-performance customer service team culture.
Conduct regular one-on-one meetings focused on coaching, performance, and career
Maintain expertise across all products, processes, and service channels (commercial, key, retail).
2. Customer Experience Management
Ensure all customer interactions are professional, efficient, and solution oriented.
Monitor customer satisfaction metrics for multibrand customers
Manage and resolve escalated customer issues
Act as a champion for the Voice of the Customer (VOC) across the organization.
3. Operational Excellence
Oversee daily workforce management, including staffing, scheduling, and capacity planning.
Ensure service level agreements (SLAs), key performance indicators (KPIs), and compliance requirements are consistently met.
Maintain and update process documentation and standard operating procedures (SOPs).
Manage and ensure completion of training programs, system updates, and new initiative rollouts.
4. Performance Management & Reporting
Address performance gaps through structured action plans and coaching.
Manage attendance and adherence expectations.
Develop and implement incentive and recognition programs.
5. Coaching & Quality Assurance
Conduct regular call evaluations and provide timely feedback (within 48 hours).
Utilize structured coaching methods to improve performance.
Provide real-time support and guidance during customer interactions.
6. Communication & Stakeholder Management
Lead regular team meetings to communicate updates, priorities, and performance expectations.
Promote a culture of open communication and feedback.
Manage escalated customer interactions with professionalism and accountability.
Ensure accurate documentation of customer interactions and escalations in CRM systems (e.g., Salesforce).
7. Employee Engagement & Development
Develop individualized development plans for team members.
Foster a positive, inclusive, and engaging team environment.
Recognize and reward employee achievements and contributions.
Encourage team-building activities
8. Process Improvement
Participate in pilot programs, system enhancements, and innovation initiatives.
Ensure team readiness for new processes through training and communication.
9. Tools & Systems
Maintain proficiency in key systems, ERP,CRM
Proven experience in customer service management or a similar leadership role.
Strong leadership, coaching, and team development skills.
Excellent communication and problem-solving abilities.
Experience managing KPIs, service levels, and performance metrics.
Proficiency in CRM and customer service technologies.
Ability to work cross-functionally and drive operational improvements.
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.