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Manager Spotify Customer Service Jobs (NOW HIRING)

WSA Americas

Customer Service Manager

Hauppauge, NY

Maintain expertise across all products, processes, and service channels (commercial, key, retail). 2. Customer Experience Management * Ensure all customer interactions are professional, efficient ...

Hobby Lobby Careers

Customer Service Manager

Helena, MT

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

OMB Bank

Customer Service Manager

Springfield, MO · On-site

Customer Service Manager Job Summary The Customer Service Manager must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent ...

OSBORN LLC

Manager Customer Service

Richmond, IN · Remote

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Hobby Lobby Careers

Customer Service Manager

Omaha, NE

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Palatine, IL

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Queensbury, NY · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Pregis

Customer Service Manager

Visalia, CA · On-site

Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...

Hobby Lobby Careers

Customer Service Manager

Framingham, MA · On-site

$21.15 - $22.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

KSARIA Corporation

Manager, Customer Service

Hudson, NH · On-site

The Manager, Customer Service will direct and oversee the organizations customer service and order administration operations. This role is the primary interface between kSARIA's customers and the ...

Hobby Lobby

Customer Service Manager

Hyannis, MA · On-site

$18 - $19/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Inceed

Customer Service Manager

Deer Park, TX · On-site

$150K - $160K/yr

Customer Service Manager Compensation: $150k-$160k annually, depending on experience Location: Deer Park, Texas Inceed has partnered with a great company to help find a skilled Customer Service ...

Xylem

Customer Service Manager

Morton Grove, IL · On-site

$115K - $130K/yr

The Role We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape ...

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Showing results 21-40

All JobsSpotify Customer Service JobsManager Spotify Customer Service Jobs

Manager Spotify Customer Service information

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$24.5K

$58K

$101K

How much do manager spotify customer service jobs pay per year?

As of Aug 7, 2026, the average yearly pay for manager spotify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Spotify Customer Service vs Customer Support Supervisor?

AspectManager Spotify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages escalationsSupervises daily support operations, trains staff, ensures quality service
Required CredentialsExperience in customer service management, leadership skillsCustomer support experience, team management skills
Work EnvironmentCorporate office or remote, collaborative teamsCall centers or support centers, team-focused environment
Industry UsageCommon in tech and entertainment sectors like SpotifyWidely used across various customer service industries

The main difference is that a Manager Spotify Customer Service focuses on strategic leadership and team management at a higher level, while a Customer Support Supervisor handles daily operations and direct team supervision. Both roles require customer service experience, but the manager position emphasizes strategic planning and escalation management.

More about Manager Spotify Customer Service jobs
What cities are hiring for Manager Spotify Customer Service jobs? Cities with the most Manager Spotify Customer Service job openings:
What are the most commonly searched types of Spotify Customer Service jobs? The most popular types of Spotify Customer Service jobs are:
What states have the most Manager Spotify Customer Service jobs? States with the most job openings for Manager Spotify Customer Service jobs include:
What job categories do people searching Manager Spotify Customer Service jobs look for? The top searched job categories for Manager Spotify Customer Service jobs are:
Manager Spotify Customer Service jobs near you
Infographic showing various Manager Spotify Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

WSA Americas

Hauppauge, NY

Full-time

Posted 9 days ago

Job description

WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • 1. Leadership & Team Development

    • Build, lead, and maintain a high-performance customer service team culture.

    • Conduct regular one-on-one meetings focused on coaching, performance, and career

    • Maintain expertise across all products, processes, and service channels (commercial, key, retail).

    2. Customer Experience Management

    • Ensure all customer interactions are professional, efficient, and solution oriented.

    • Monitor customer satisfaction metrics for multibrand customers

    • Manage and resolve escalated customer issues

    • Act as a champion for the Voice of the Customer (VOC) across the organization.

    3. Operational Excellence

    • Oversee daily workforce management, including staffing, scheduling, and capacity planning.

    • Ensure service level agreements (SLAs), key performance indicators (KPIs), and compliance requirements are consistently met.

    • Maintain and update process documentation and standard operating procedures (SOPs).

    • Manage and ensure completion of training programs, system updates, and new initiative rollouts.

    4. Performance Management & Reporting

    • Address performance gaps through structured action plans and coaching.

    • Manage attendance and adherence expectations.

    • Develop and implement incentive and recognition programs.

    5. Coaching & Quality Assurance

    • Conduct regular call evaluations and provide timely feedback (within 48 hours).

    • Utilize structured coaching methods to improve performance.

    • Provide real-time support and guidance during customer interactions.

    6. Communication & Stakeholder Management

    • Lead regular team meetings to communicate updates, priorities, and performance expectations.

    • Promote a culture of open communication and feedback.

    • Manage escalated customer interactions with professionalism and accountability.

    • Ensure accurate documentation of customer interactions and escalations in CRM systems (e.g., Salesforce).

    7. Employee Engagement & Development

    • Develop individualized development plans for team members.

    • Foster a positive, inclusive, and engaging team environment.

    • Recognize and reward employee achievements and contributions.

    • Encourage team-building activities

    8. Process Improvement

    • Participate in pilot programs, system enhancements, and innovation initiatives.

    • Ensure team readiness for new processes through training and communication.

    9. Tools & Systems

    • Maintain proficiency in key systems, ERP,CRM

REQUIREMENTS:

  • Proven experience in customer service management or a similar leadership role.

  • Strong leadership, coaching, and team development skills.

  • Excellent communication and problem-solving abilities.

  • Experience managing KPIs, service levels, and performance metrics.

  • Proficiency in CRM and customer service technologies.

  • Ability to work cross-functionally and drive operational improvements.



The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.