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Internship Etsy Customer Service Jobs (NOW HIRING)

Etsy

Senior Counsel, Payments & Product

Brooklyn, NY · On-site +1

$196K - $254K/yr

... to help Etsy grow in a manner that complies with payments, financial services, and other ... Draft customer-facing policies for our payments products and advise on appropriate customer ...

Etsy

Senior Counsel, Payments & Product

New York, NY · On-site

$196K - $254K/yr

... to help Etsy grow in a manner that complies with payments, financial services, and other ... Draft customer-facing policies for our payments products and advise on appropriate customer ...

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Internship Etsy Customer Service information

What does an Etsy Customer Service intern do?

An Etsy Customer Service Intern assists with supporting buyers and sellers on the Etsy platform by responding to inquiries, resolving issues, and ensuring a positive user experience. Typical tasks include answering emails or chat messages, helping users navigate the site, and escalating complex problems to senior team members. Interns may also assist with order tracking, refunds, and providing information about Etsy’s policies. The internship offers hands-on experience in customer support and e-commerce, along with opportunities to learn about online marketplaces.

What are the key skills and qualifications needed to thrive as an Etsy Customer Service intern?

To thrive as an Internship Etsy Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of e-commerce, often supported by coursework or experience in customer service or business. Familiarity with customer relationship management (CRM) software, help desk tools, and Etsy's platform is typically expected. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers and resolve issues effectively. These skills ensure customer satisfaction, enhance brand reputation, and contribute to a smooth online shopping experience.

What are the typical challenges faced by interns in Etsy Customer Service, and how can they best prepare for them?

Interns in Etsy Customer Service often encounter challenges such as managing high volumes of customer inquiries, adapting to a fast-paced e-commerce environment, and quickly learning the platform's unique policies. Effective communication and empathy are crucial, as interns need to resolve diverse issues for both buyers and sellers. Preparing by familiarizing yourself with Etsy’s help center, practicing clear written communication, and developing problem-solving skills can help you excel in this role. Support from experienced team members is usually available, and proactive participation in training sessions can further ease the transition.

What is the difference between Internship Etsy Customer Service vs Customer Support Representative?

AspectInternship Etsy Customer ServiceCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer coursework in communication or businessHigh school diploma; some roles may require experience in customer service
Work EnvironmentOnline, remote work focused on Etsy platformOffice or remote, supporting various industries and platforms
Employer & Industry UsagePrimarily Etsy marketplace sellers and small businessesVarious industries including retail, tech, and services
Search & Comparison IntentUnderstanding entry-level roles supporting Etsy customersGeneral customer service roles across industries

Internship Etsy Customer Service roles focus on supporting Etsy sellers and buyers, often as entry-level positions with a learning component. Customer Support Representatives handle customer inquiries across multiple industries, requiring more experience but offering broader career paths. Both roles involve communication skills and online work environments, but differ in scope and industry focus.

Does Etsy allow remote work?

Etsy offers remote work opportunities for certain positions, including customer service roles like the Internship Etsy Customer Service position. Remote work availability depends on the specific role and company policies, and candidates may need to use communication tools such as email and chat platforms. Flexibility and self-motivation are important for remote customer service internships.

Does Etsy offer internships?

Etsy offers internships for students and recent graduates interested in roles such as customer service, marketing, and operations. These internships typically provide hands-on experience and may require applying through their careers page or partner programs, with some positions available seasonally or year-round.

What skills are needed for internship Etsy customer service?

An internship in Etsy customer service requires strong communication skills, problem-solving abilities, and patience to handle customer inquiries effectively. Familiarity with online platforms, basic computer skills, and the ability to work in a team environment are also important for success in this role.
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Internship Etsy Customer Service jobs near you
Infographic showing various Internship Etsy Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Internship. Highlights an 100% In-person job distribution.

Ecommerce Customer Service Assistant

Sunrise, FL • On-site

Lightfire Printing
See more jobs at Lightfire Printingexternal

$16.25 - $22.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Ecommerce Customer Service Assistant (Amazon, eBay & Etsy)

About Us:
Lightfire Printing is a fast-growing custom print shop specializing in DTF transfers, embroidery, wide-format printing, and personalized apparel and products. We sell across multiple online marketplaces and pride ourselves on fast service, high-quality products, and excellent customer communication.
We are looking for a motivated team member to join our ecommerce department and assist our Ecommerce Manager with daily operations across our online stores.
Position Overview:
We are seeking a dependable and detail-oriented Ecommerce Customer Service Assistant to support the daily operations of our Amazon, eBay, and Etsy stores.
This role focuses on customer communication, listing management, and completing daily tasks assigned by the Ecommerce Manager. The ideal candidate is organized, reliable, and comfortable multitasking in a fast-paced environment while maintaining excellent attention to detail.
You will work closely with our ecommerce manager and production team to ensure customer orders, especially custom orders, are processed accurately and efficiently.
Responsibilities:
  • Respond to customer messages on Amazon, eBay, and Etsy in a timely and professional manner.
  • Assist customers with customization requests, product questions, and order updates.
  • Create and manage product listings across ecommerce platforms.
  • Optimize listings with accurate titles, descriptions, photos, and keywords.
  • Complete daily tasks assigned by the Ecommerce Manager.
  • Communicate clearly with production regarding custom order requirements.
  • Track orders and assist with resolving issues or delays.
  • Ensure customer specifications and customization details are documented correctly.
  • Maintain marketplace standards for performance and customer service.
  • Monitor listings for accuracy and inventory updates.
  • Learn print shop processes to properly understand product capabilities and limitations.
Qualifications:
  • Experience selling on eBay and/or Etsy (required).
  • Experience with Amazon Seller Central is a plus.
  • Strong written communication and customer service skills.
  • High attention to detail and strong organizational skills.
  • Ability to work independently and stay productive with minimal supervision.
  • Reliable, punctual, and professional.
  • Comfortable learning technical details about custom products.
  • Basic computer skills (Google Workspace, spreadsheets, etc.).
  • Ecommerce, retail, or print industry experience is a plus.
Schedule:
Full-Time:
  •  Monday – Friday.
  •  8:00 AM – 5:00 PM.

Compensation & Benefits:
  • Competitive hourly pay based on experience.
  • Paid Time Off (PTO).
  • Paid Vacation.
  • Health Insurance.
  • 401(k) retirement plan.