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Insurance Agency Csr Jobs (NOW HIRING)

Mullica Hill Insurance

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Insurance CSR

Mullica Hill, NJ · On-site

$15.23 - $17/hr

The Insurance Customer Service Representative (CSR) at our small agency provides essential back office support with a focus on quoting and managing a variety of insurance policies. This role ...

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Insurance Agency Csr information

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$26K

$48.4K

$73K

How much do insurance agency csr jobs pay per year?

As of Jul 22, 2026, the average yearly pay for insurance agency csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by Insurance Agency CSRs, and how can they be managed effectively?

Insurance Agency CSRs often face the challenge of balancing high volumes of client inquiries with administrative tasks, such as processing policy changes or claims. Managing time efficiently and prioritizing urgent customer needs are key to success in this role. Building strong product knowledge and staying organized can help CSRs resolve issues quickly and provide excellent customer service. Additionally, effective communication with agents and underwriters is essential for ensuring accurate information and smooth policy processing.

What are Insurance Agency CSRs?

Insurance Agency CSRs, or Customer Service Representatives, are professionals who work in insurance agencies to assist clients with their insurance needs. They handle customer inquiries, process policy changes, provide quotes, and resolve billing or coverage questions. CSRs play a key role in maintaining client relationships and ensuring customer satisfaction by providing accurate information and prompt service. They often act as the main point of contact between the insurance agency and its customers.

What is the difference between Insurance Agency Csr vs Insurance Agent?

AspectInsurance Agency CsrInsurance Agent
CredentialsMay require licensing depending on state, customer service certificationsRequires state licensing and insurance licenses
Work EnvironmentOffice-based, customer service focusField and office-based, sales and client interaction
Primary RoleAssist customers, handle inquiries, process policiesSell insurance policies, advise clients, generate new business

Insurance Agency CSRs primarily focus on customer service and support within an agency, often requiring licensing and certifications similar to insurance agents. While CSRs handle inquiries and policy processing, insurance agents actively sell policies and seek new clients. Both roles are essential in the insurance industry, but their core functions differ in sales versus service focus.

What are the key skills and qualifications needed to thrive as an Insurance Agency CSR, and why are they important?

To thrive as an Insurance Agency Customer Service Representative (CSR), you need a solid understanding of insurance products, attention to detail, and often a relevant state insurance license. Familiarity with agency management software, CRM systems, and quoting tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help CSRs excel in handling client needs and resolving concerns. These competencies ensure efficient client service, regulatory compliance, and strong customer relationships essential for agency success.
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What job categories do people searching Insurance Agency Csr jobs look for? The top searched job categories for Insurance Agency Csr jobs are:
Insurance Agency Csr jobs near you
Infographic showing various Insurance Agency Csr job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 9% Part Time, and 20% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Licensed 220 or 440 Insurance Customer Service Representative

James J Mchugh Insurance

West Palm Beach, FL • On-site

$22 - $26/hr

Full-time

PTO

Posted 27 days ago

Job description

Mchugh Insurance is seeking a proactive, licensed 440 Customer Service Representative (CSR) to join our growing team, specializing in personal lines insurance. The role is ideal for someone who is detailed-orientated, dependable, and brings a positive, upbeat attitude with excellent communication and relationship-building skills. The right candidate will be comfortable working with upscale clientele over the phone and delivering a polished, high-quality service experience.

Responsibilities include:

  • Respond to incoming quote requests for auto, home, condo, boat, and umbrella policies; provide accurate, competitive quotes and bind coverage efficiently.
  • Service existing accounts by handling policy changes, endorsements, and client inquiries with professionalism and clarity.
  • Review renewals, proactively reach out to clients to maintain retention, and identify opportunities to offer additional products.
  • Maintain accurate, organized, and up-to-date client records within the agency management system.

Qualifications

  • Active 440 CSR License required.
  • Strong communication and interpersonal skills with a client first mindset.
  • Positive, professional demeanor with the ability to build rapport quickly.
  • Comfortable working with high-end clients and maintaining a high standard of service.
  • Previous insurance agency experience a must.

Company Description

A close-knit team of agents focused on growing and maintaining a high-end Property & Casualty book of business.