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Insurance Agency Csr Jobs (NOW HIRING)

General Placement Service

Commercial Lines CSR

Washington, PA · Hybrid

$41.40K - $56.20K/yr

General Placement Service General Placement Service is working with a respected independent insurance agency in Washington, PA, to find a Commercial Lines Customer Service Representative (CSR) . This ...

Clearstream

Customer Service Representative

Tampa, FL

$14.50 - $19.75/hr

Customer Service Representative We are looking for a highly motivated, organized and detail ... We are an independent insurance agency selling insurance and financial services for a major carrier.

dkia

FARMERS INSURANCE CSR ($12/Hour)

Tustin, CA

$12/hr

We are a Farmers Insurance Agency looking for an excellent new Customer Service Rep to help keep all our existing clients happy. If you are ready to join this exciting team that is growing rapidly ...

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Insurance Agency Csr information

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$26K

$48.4K

$73K

How much do insurance agency csr jobs pay per year?

As of Jun 4, 2026, the average yearly pay for insurance agency csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Agency CSR, and why are they important?

To thrive as an Insurance Agency Customer Service Representative (CSR), you need a solid understanding of insurance products, attention to detail, and often a relevant state insurance license. Familiarity with agency management software, CRM systems, and quoting tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help CSRs excel in handling client needs and resolving concerns. These competencies ensure efficient client service, regulatory compliance, and strong customer relationships essential for agency success.

What are the most common challenges faced by Insurance Agency CSRs, and how can they be managed effectively?

Insurance Agency CSRs often face the challenge of balancing high volumes of client inquiries with administrative tasks, such as processing policy changes or claims. Managing time efficiently and prioritizing urgent customer needs are key to success in this role. Building strong product knowledge and staying organized can help CSRs resolve issues quickly and provide excellent customer service. Additionally, effective communication with agents and underwriters is essential for ensuring accurate information and smooth policy processing.

What are Insurance Agency CSRs?

Insurance Agency CSRs, or Customer Service Representatives, are professionals who work in insurance agencies to assist clients with their insurance needs. They handle customer inquiries, process policy changes, provide quotes, and resolve billing or coverage questions. CSRs play a key role in maintaining client relationships and ensuring customer satisfaction by providing accurate information and prompt service. They often act as the main point of contact between the insurance agency and its customers.

What is the difference between Insurance Agency Csr vs Insurance Agent?

AspectInsurance Agency CsrInsurance Agent
CredentialsMay require licensing depending on state, customer service certificationsRequires state licensing and insurance licenses
Work EnvironmentOffice-based, customer service focusField and office-based, sales and client interaction
Primary RoleAssist customers, handle inquiries, process policiesSell insurance policies, advise clients, generate new business

Insurance Agency CSRs primarily focus on customer service and support within an agency, often requiring licensing and certifications similar to insurance agents. While CSRs handle inquiries and policy processing, insurance agents actively sell policies and seek new clients. Both roles are essential in the insurance industry, but their core functions differ in sales versus service focus.

More about Insurance Agency Csr jobs
What cities are hiring for Insurance Agency Csr jobs? Cities with the most Insurance Agency Csr job openings:
What job categories do people searching Insurance Agency Csr jobs look for? The top searched job categories for Insurance Agency Csr jobs are:
Insurance Agency Csr jobs near you
Infographic showing various Insurance Agency Csr job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 1% Part Time, 21% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Customer Service - American Family Insurance Agency

Rick DeKoter - American Family

Edina, MN • On-site

$60K - $70K/yr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service - American Family Insurance Agency

Full time

If you are motivated by performance and want to be rewarded for your work, this opportunity with Rick DeKoter American Family offers a base salary plus commission structure with strong earning potential. This opening is especially well suited for someone who wants structured training, hands-on coaching, and a clear path to grow professionally, within a professional State Farm agency environment where training, customer care, and steady growth all matter. We are looking for someone driven, coachable, and ready to put in the work to grow.

  • Paid time off (PTO) and paid holidays
  • All training and licensing paid for by the agency
  • $150/month stipend toward Health insurance OR 401(k) offered by the agency

ROLE DESCRIPTION:

As a Customer Service Representative with Rick DeKoter American Family, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.

QUALIFICATIONS:

  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Compensation:

$60,000-$70,000 per year

Compensation includes a performance-based commission structure. Additional compensation details can be discussed during the interview process.