James J Mchugh Insurance

Mchugh Insurance is seeking a proactive, licensed 440 Customer Service Representative (CSR) to join our growing team, specializing in personal lines insurance. The role is ideal for someone who is detailed-orientated, dependable, and brings a positive, upbeat attitude with excellent communication and relationship-building skills. The right candidate will be comfortable working with upscale clientele over the phone and delivering a polished, high-quality service experience.

Responsibilities include:

• Respond to incoming quote requests for auto, home, condo, boat, and umbrella policies; provide accurate, competitive quotes and bind coverage efficiently.
• Service existing accounts by handling policy changes, endorsements, and client inquiries with professionalism and clarity.
• Review renewals, proactively reach out to clients to maintain retention, and identify opportunities to offer additional products.
• Maintain accurate, organized, and up-to-date client records within the agency management system.

Qualifications

• Active 440 CSR License required.
• Strong communication and interpersonal skills with a client first mindset.
• Positive, professional demeanor with the ability to build rapport quickly.
• Comfortable working with high-end clients and maintaining a high standard of service.
• Previous insurance agency experience a must.