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Customer Service Insurance Jobs in Georgia (NOW HIRING)

The Jonus Group

Transportation Insurance CSR

Kennesaw, GA · On-site

$37K - $50K/yr

Transportation Insurance Customer Service Representative (CSR) Job Summary A detail-oriented Transportation Insurance Customer Service Representative (CSR) is needed to provide exceptional client ...

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How much do customer service insurance jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service insurance in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Georgia? The most popular types of Customer Service Insurance jobs in Georgia are:
What are popular job titles related to Customer Service Insurance jobs in Georgia? For Customer Service Insurance jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Georgia look for? The top searched job categories for Customer Service Insurance jobs in Georgia are:
What cities in Georgia are hiring for Customer Service Insurance jobs? Cities in Georgia with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Georgia as of June 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.
Transportation Insurance CSR

Transportation Insurance CSR

The Jonus Group

Kennesaw, GA • On-site

$37K - $50K/yr

Other

Posted 9 days ago

Key responsibilities

  • Serve as the primary contact for clients regarding transportation insurance policies, inquiries, and claims.

  • Process insurance applications, policy changes, cancellations, certificates of insurance, and endorsements.

  • Assist Account Managers in maintaining complete and compliant client records.

Job description

Job Description
Transportation Insurance Customer Service Representative (CSR)
Job Summary
A detail-oriented Transportation Insurance Customer Service Representative (CSR) is needed to provide exceptional client support, address insurance needs, maintain accurate records, and build lasting client relationships. This role focuses on transportation insurance and offers opportunities to develop expertise in a fast-paced industry. Candidates with strong customer service skills and problem-solving abilities are encouraged to apply.
Responsibilities
  • Serve as the primary contact for clients regarding transportation insurance policies, inquiries, and claims.
  • Deliver timely and accurate responses to client inquiries and communicate policy updates, coverage options, and renewal information.
  • Assist Account Managers in maintaining complete and compliant client records.
  • Process insurance applications, policy changes, cancellations, certificates of insurance, and endorsements.
  • Analyze client needs to recommend proper coverage levels and policy adjustments while following company guidelines.
  • Collaborate with underwriters, carriers, and internal team members to resolve customer issues.
  • Maintain accurate records in CRM systems and track policy updates.
  • Meet or exceed performance metrics such as response times, accuracy, and client satisfaction.
  • Stay updated on industry trends, regulations, and best practices related to transportation insurance.
Qualifications/Requirements
  • Education: High School Diploma or equivalent required; Bachelor's degree in business, finance, or a related field preferred.
  • Experience: At least 2 years of experience in customer service, insurance, or administrative support (experience in transportation insurance is a plus).
  • Strong communication and interpersonal skills with an emphasis on professionalism and empathy.
  • Excellent organizational and multitasking abilities with a focus on accuracy and meeting deadlines.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or policy management software.
  • Insurance licenses such as Property & Casualty (P&C) or the willingness to obtain within a specified timeframe.
  • Ability to work both collaboratively in a team-oriented setting and independently with proactive initiative.
  • Strong problem-solving capabilities with a client-focused mindset.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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About Jonus Group

Sourced by ZipRecruiter

The Jonus Group is a prestigious staffing agency located in Wayne, PA, the United States that specializes in the insurance industry. Since its inception, the Jonus Group has been committed to connecting skilled industry-specific candidates with leading insurance companies across the nation. The firm stands out for its broad-based experience in permanent, temporary and temp-to-hire staffing, proving its flexible approach to addressing diverse client needs. Foundational to the Jonus Group’s operations are its core values - excellence, integrity, and client focus. The firm's mission is to serve as a bridge between talent and opportunity, focusing on establishing mutually beneficial, long-lasting relationships between job seekers and employers. A key achievement of the Jonus Group has been its ability to position itself as a reliable go-to resource for staffing solutions in the insurance industry.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2012

Social media

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