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Customer Service Insurance Jobs in Atlanta, GA (NOW HIRING)

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Atlanta, GA

Customer Service Insurance information

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How much do customer service insurance jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service insurance in Atlanta, GA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.10 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are popular job titles related to Customer Service Insurance jobs in Atlanta, GA?

For Customer Service Insurance jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Atlanta, GA look for?

The top searched job categories for Customer Service Insurance jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Customer Service Insurance jobs?

Cities near Atlanta, GA with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,598 per year, or $18.1 per hour.

Customer Service -Remote - Insurance Sales

The Corham Agency | Financial Advisory

Atlanta, GA • Remote

Other

Re-posted 24 days ago

Job description

About Us: The Corham Agency is a growing life, health, and financial services agency committed to educating and empowering individuals and families to make confident decisions about their financial protection. We lead with integrity, service, and education—never pressure.

Role overview: We are seeking motivated, client-focused professionals for a remote Customer Service & Insurance Sales role. This 100% commission-based position combines consultative sales with ongoing client support. It is ideal for self-driven individuals who value flexibility, income potential, and meaningful client relationships.

Key responsibilities:

  • Consult with prospects and clients to assess life, health, and financial protection needs.
  • Explain insurance and financial product options clearly, ethically, and with a client-first approach.
  • Present customized solutions, including life and health insurance, and related financial products.
  • Assist clients with applications, onboarding, policy servicing, and renewals.
  • Maintain long-term client relationships through proactive follow-ups and regular outreach.
  • Respond to client inquiries via phone, email, and virtual meetings in a timely manner.
  • Document client interactions and manage follow-ups using CRM systems.
  • Stay current on product offerings, underwriting guidelines, and relevant industry updates.
  • Collaborate with agency leadership and support teams to meet individual and team performance goals.

Requirements:

  • Strong verbal and written communication skills and professional interpersonal demeanor.
  • Customer service, sales, call center, or client support experience; insurance or financial services experience preferred.
  • Self-motivated and able to work independently in a remote environment.
  • Coachable attitude with a willingness to learn sales, service, and compliance processes.
  • Organizational skills and attention to detail; ability to manage multiple client relationships.
  • Reliable internet connection and phone access for remote work.

Preferred qualifications:

  • Existing life or health insurance license(s) or willingness to obtain licenses as required.
  • Proven track record of meeting sales or service targets in a commission-based role.

What we offer:

  • Fully remote work with a flexible schedule.
  • 100% commission compensation structure with strong income potential tied to performance.
  • Supportive agency leadership and collaborative team environment.
  • Opportunities for professional growth through ongoing training and mentorship.
  • Purpose-driven work helping clients protect their financial well-being.