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Customer Service Insurance Jobs in Atlanta, GA (NOW HIRING)

Sedgwick

Customer Service Rep

Atlanta, GA · On-site

$15.50 - $21/hr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work ® Fortune Best Workplaces in Financial Services & Insurance Customer Service ...

ABT Insurance

Customer Service Representative

Duluth, GA · On-site

$18 - $20/hr

Join ABT Insurance, a reputable leader in the insurance industry in Duluth, Georgia, as we seek a motivated and enthusiastic Customer Service Representative to join our dynamic team. Our company is ...

ABT Insurance

Customer Service Representative

Duluth, GA · On-site

$18 - $20/hr

Join ABT Insurance, a reputable leader in the insurance industry in Duluth, Georgia, as we seek a motivated and enthusiastic Customer Service Representative to join our dynamic team. Our company is ...

American Family Insurance

Customer Service Rep

Buford, GA · On-site

$14.50 - $19.75/hr

Discuss insurance product offerings with current and potential customers * Maintain high customer ... Outstanding customer service and people skills * Licenses in property, casualty, health and life ...

StaffMyAgency LLC

Customer Service

Fayetteville, GA · On-site

$35K - $40K/yr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

Trash Taxi Of Georgia Llc

Customer Service

Acworth, GA · On-site

$13.75 - $18.75/hr

Additional Insurance with AFLAC available * PTO * Bonus Opportunities Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Atlanta, GA

Customer Service Insurance information

See Atlanta, GA salary details

$9

$18

$25

How much do customer service insurance jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service insurance in Atlanta, GA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.10 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are popular job titles related to Customer Service Insurance jobs in Atlanta, GA?

For Customer Service Insurance jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Atlanta, GA look for?

The top searched job categories for Customer Service Insurance jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Customer Service Insurance jobs?

Cities near Atlanta, GA with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,598 per year, or $18.1 per hour.

Bilingual Insurance Agent/CSR*

Calidad Insurance

Atlanta, GA • On-site

$33K - $45K/yr

Full-time

Dental, Vision, PTO

Re-posted 25 days ago

Job description

***Must speak both Spanish and English***
Are you a dynamic, bilingual go-getter ready to make an impact? Do you thrive in fast-paced, energetic environments? If so, we want YOU!
Join Calidad Insurance! at their Atlanta Locations!
Why You'll Love Working With Us:
  • Make a Difference: Help hispanic clients navigate their insurance needs and be their go-to person every step of the way.
  • Bilingual Edge: Use your English and Spanish skills to connect with a diverse and exciting customer base.
  • Career Boost: Grow with us in a company that values your potential and invests in your future, become a leader and take advantage of the opportunity to own your agency in the future.
  • Awesome Team: Join a fun, supportive team where collaboration and creativity thrive.
  • Flexible Hours: 40 hours/week 10 AM - 6 PM.
  • Job Security: 20+ years in the industry.
  • Competitive Pay: Hourly + team commissions.
  • Benefits: Vision, dental, paid time off and more.

What You'll Do:
  • Connect: Be the first point of contact for clients, explain services, and build meaningful relationships.
  • Process: Handle orders, process payments, and keep our customer database updated and accurate.
  • Upsell: Use your charm to encourage customers to explore and buy additional products.
  • Solve: Tackle customer questions and complaints with ease and efficiency.
  • Achieve: Smash your personal and team sales goals.

What You Bring:
  • Experience: in customer service or sales.
  • Skills: Outstanding verbal communication, stellar sales ability, and advanced computer skills (MS Office, Internet, databases).
  • Strong communication and relationship-building skills.
  • Attitude: A passion for sales, a knack for helping people, and an entrepreneurial spirit.
  • Teamwork: Ability to work collaboratively in a team environment and contribute to team success.

Step into your next adventure and join us in delivering outstanding service to our clients. If you're passionate about sales, love helping people, and are ready for a rewarding career, we want to hear from you!
Apply now and be part of our incredible team!
Visit www.calidadinsurance.com to learn more.

Apply