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Customer Service Insurance Jobs in Georgia (NOW HIRING)

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Customer Service Insurance information

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How much do customer service insurance jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service insurance in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Georgia?

The most popular types of Customer Service Insurance jobs in Georgia are:

What are popular job titles related to Customer Service Insurance jobs in Georgia?

For Customer Service Insurance jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Georgia look for?

The top searched job categories for Customer Service Insurance jobs in Georgia are:

What cities in Georgia are hiring for Customer Service Insurance jobs?

Cities in Georgia with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 5% Part Time, 5% Temporary, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Entry Level Sales/Service Insurance Agent

GEICO Conyers

Conyers, GA • On-site

$25K - $45K/yr

Full-time

Re-posted 23 hours ago

Job description

Join the GEICO Conyers, GA Local Office Team and start living and loving your work life!


Insurance Sales Agents work our EXCLUSIVE leads, schedule appointments, identify customer needs, cross-sell and market to appropriate products. Work with agent to establish and meet marketing goals. Maintain a strong work ethic with a total commitment to success each and every day. GEICO is an aggressively growing company, our customers come for the savings but stay for our outstanding service! This position is with a GEICO Exclusive Agent.

All candidates will receive an online assessment immediately after applying. Incomplete assessments will not be considered further for this position

Responsibilities

What you would do in this role:

  • Learn the GEICO products and how to sell our benefits to potential customers.
  • Quoting and closing prospect sales leads with superior service.
  • Engaging new prospects and following up on leads.
  • Leads provided by Agent. NO COLD CALLING.
  • Service existing accounts and ensure customers make buying decisions armed with the right amount of information.
  • Identify cross-selling opportunities during retention calls.
  • Provideexceptional customer service.
  • Be outstanding at relationship building.
  • Must be able to work 10:30-5:00 pm Shift Monday- Friday with potential to move to 9-5 after licensing and training completed.

A successful candidate brings:

  • Strong persuasion skills.
  • Competitive spirit and willingness to learn.
  • Up to 75% of your day may be on the phone, a high-energy personality and a love of working with people is a must.
  • A knack for remembering data and details.
  • A talent for dealing with difficult customers.
  • Strong computer skills to learn and work within multiple quoting systems.
  • Punctual with the ability to stay and work a quote to its completion.
Requirements

Qualifications and Skills

• GA Insurance Producer License Preferred. Employer is willing to pay

expense to obtain the license for the right candidate.

• Highly motivated and self-driven

• Good customer service skills or prior experience

• Strong Attention to detail with time management and decision-making

skills but also described as someone with high energy and driven to be

the best

• High level of dependability

• Ability to work comfortably in a fast-paced and high call center like

environment

• Strong computer, typing and grammar skills

• Multi-tasking skills


Experience and Education:

• Prior sales experience and strong customer service background is

preferred

• High School Diploma or equivalent, College Degree preferred

• Background and credit check required for employment.





Benefits
Mon-Fri Schedule###Hands on Training###