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Customer Service Insurance Jobs in Phoenix, AZ (NOW HIRING)

Bank of Colorado

INSURANCE CSR

Scottsdale, AZ · On-site

$40K - $55K/yr

Insurance Csr Responsible for insurance sales and service to customers. Responsibilities And Duties * Assists Senior Customer Service Representative with servicing customer account including phone ...

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Pinnacle Bank/Bank of Colorado

INSURANCE CSR

Phoenix, AZ

$17 - $25/hr

Responsible for insurance sales and service to customers. RESPONSIBILITIES AND DUTIES: * Assists Senior Customer Service Representative with servicing customer account including phone calls and walk ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Phoenix, AZ

Customer Service Insurance information

See Phoenix, AZ salary details

$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service insurance in Phoenix, AZ is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are popular job titles related to Customer Service Insurance jobs in Phoenix, AZ? For Customer Service Insurance jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Phoenix, AZ look for? The top searched job categories for Customer Service Insurance jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Customer Service Insurance jobs? Cities near Phoenix, AZ with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Phoenix, AZ as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,820 per year, or $18.7 per hour.

Licensed Insurance Customer Service

State Farm Insurance

Surprise, AZ • On-site

$38K - $50K/yr

Other

Retirement, PTO

Posted 6 days ago

State Farm rating

7.4

Company rating: 7.4 out of 10

Based on 1,546 frontline employees who took The Breakroom Quiz

226th of 304 rated insurance

Job description

Licensed Insurance Customer Service

Location: Surprise, AZ, 85374

Salary: $38000.0 - $50000.0/year

Experience: 2 Year(s)

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative. This is not a sales position. Having an Active Property and Casualty license is required.

We are a unique State Farm Agency. We only work 4 days a week and each team member will be assigned a specific weekday off based on staffing needs. We do not work after 5:00 or on the weekend. Salary offered is based on a 40-hour workweek, but you are only required to work 4-8 hour days. 32 total hours per week.

We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Surprise Arizona. This is an in-office position.

Responsibilities include but not limited to:

  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive:

  • A competitive salary.
  • Paid Time Off (vacation and personal/sick days)
  • 401K with 3% match.
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements

  • Property & Casualty license (required)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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