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Customer Service Insurance Jobs in Gilbert, AZ (NOW HIRING)

Bank of Colorado

INSURANCE CSR

Scottsdale, AZ · On-site

$40K - $55K/yr

Insurance Csr Responsible for insurance sales and service to customers. Responsibilities And Duties * Assists Senior Customer Service Representative with servicing customer account including phone ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Gilbert, AZ

Customer Service Insurance information

See Gilbert, AZ salary details

$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service insurance in Gilbert, AZ is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are popular job titles related to Customer Service Insurance jobs in Gilbert, AZ? For Customer Service Insurance jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Gilbert, AZ look for? The top searched job categories for Customer Service Insurance jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Customer Service Insurance jobs? Cities near Gilbert, AZ with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,982 per year, or $18.7 per hour.

INSURANCE CSR

Bank of Colorado

Scottsdale, AZ • On-site

$40K - $55K/yr

Other

Posted 2 days ago

New

Bank Of Colorado rating

5.8

Company rating: 5.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

158th of 170 rated banks

Job description

Insurance Csr

Responsible for insurance sales and service to customers.

Responsibilities And Duties
  • Assists Senior Customer Service Representative with servicing customer account including phone calls and walk in customers.
  • Completes insurance proposals and quotes for agents and producers.
  • Issues binders, endorsements, cancellations/reinstatement notices, etc.
  • Prepares and distributes certificates of insurance.
  • Maintain accounts on agency management system.
  • Processes insurance claims and loss notices.
  • Assistant Senior Customer Service Representative with renewals.
  • Regular and reliable attendance.
  • Assists with other job related duties as assigned by manager.
Knowledge, Skills, And Abilities
  • Knowledge of insurance products and services.
  • Knowledge of Microsoft Word, Excel, Powerpoint, Outlook and Agency Software.
  • Ability to communicate with customers and co-workers in a courteous and professional manner.
  • Ability to multi-task, and function as a team player.
  • Ability to work with accuracy, organization, and attention to detail.
  • Ability to operate various office machines including switchboard, adding machine, copy machine, etc.
  • Ability to cross-sell insurance products.
Education And Experience
  • High School diploma or equivalent.
  • Proper insurance licenses.
Physical Requirements

NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.

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