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Customer Service Insurance Jobs in Gilbert, AZ (NOW HIRING)

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Customer Service Insurance information

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How much do customer service insurance jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service insurance in Gilbert, AZ is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.24 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are popular job titles related to Customer Service Insurance jobs in Gilbert, AZ?

For Customer Service Insurance jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Gilbert, AZ look for?

The top searched job categories for Customer Service Insurance jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Customer Service Insurance jobs?

Cities near Gilbert, AZ with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,880 per year, or $18.2 per hour.

Commercial Insurance Customer Service Rep

Bennett & Porter

Scottsdale, AZ • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 21 days ago

Job description

Bennett Porter is a Scottsdale-based insurance and financial services firm founded in 2002 and recognized as one of Arizona’s fastest-growing agencies. Our team is full of professionals who believe that education drives excellence. Our culture is built on trust, teamwork, and shared success. Industry recognition from Phoenix Business Journal, Ranking Arizona, and Claraphi reflects what our employees already know: this is a place where professionals are supported, valued, and given room to thrive.

We're seeking an experienced Commercial Insurance Service professional to support and grow our commercial book of business. This role blends high-level account service with light sales and marketing responsibilities, working closely with agents and underwriters to deliver exceptional results for clients. The position is fully remote after an initial in-office training period.

  • Base salary of $50,000 to $70,000 based on experience
  • Paid time off paid holidays
  • Profit sharing
  • 100 percent employer-paid medical, dental, and vision insurance

If you are looking for a long-term role with a respected firm that prioritizes people and performance, apply today!

Responsibilities
  • Service and manage existing commercial insurance accounts
  • Support producers with daily account and client service needs
  • Market new and renewal accounts to appropriate carriers
  • Communicate directly with underwriters to negotiate terms and coverage
  • Attend client meetings and account visits alongside agents when needed
Requirements
  • Must be able to type at least 50 WPM with accuracy
  • An active Property Casualty insurance license is required
  • Three to five years of commercial insurance experience required
  • Strong knowledge of commercial markets and coverage types
  • Proficiency with AMS360 and ImageRight
  • Strong communication, organization, and follow-through skills
  • Team-oriented mindset with a service-first approach
Benefits
Paid Time Off (PTO)###Work from Home###Health Insurance###Dental Insurance###Vision Insurance###Hands on Training###Mon-Fri Schedule###Evenings off###Weekends off###Holidays Off###Paid Holidays###Team Building Activities###Paid Sick Leave