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Customer Service Insurance Jobs in Tempe, AZ (NOW HIRING)

Bank of Colorado

INSURANCE CSR

Scottsdale, AZ · On-site

$40K - $55K/yr

Insurance Sales And Service Representative Responsible for insurance sales and service to customers. Responsibilities And Duties * Assists Senior Customer Service Representative with servicing ...

Pinnacle Bank/Bank of Colorado

INSURANCE CSR

Phoenix, AZ · On-site

$17 - $25/hr

INSURANCE CSR Department: 1335-Scottsdale Employment Type: Full Time Location: Scottsdale, Arizona Compensation: $17.00 - $25.00 / hour Description GENERAL SUMMARY: Responsible for insurance sales ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Tempe, AZ

Customer Service Insurance information

See Tempe, AZ salary details

$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service insurance in Tempe, AZ is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Tempe, AZ?

The most popular types of Customer Service Insurance jobs in Tempe, AZ are:

What are popular job titles related to Customer Service Insurance jobs in Tempe, AZ?

For Customer Service Insurance jobs in Tempe, AZ, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Tempe, AZ look for?

The top searched job categories for Customer Service Insurance jobs in Tempe, AZ are:

What cities near Tempe, AZ are hiring for Customer Service Insurance jobs?

Cities near Tempe, AZ with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Tempe, AZ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,048 per year, or $18.3 per hour.

Customer Service Representative

Farmers Insurance - The Guy Agency

Phoenix, AZ • On-site

$15 - $17/hr

Part-time

PTO

Posted 10 days ago

Job description

Service Insurance Policies

Responsibilities

Process Payments

Manage Documents

Service Policies

Requirements

Pass Background

Legally be able to work in the USA

Obtain PC License within 90 days

Benefits
Paid Time Off (PTO)###