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Insurance Customer Service Representative Jobs in Tempe, AZ

Pinnacle Bank/Bank of Colorado

INSURANCE CSR

Phoenix, AZ · On-site

$17 - $25/hr

INSURANCE CSR Department: 1335-Scottsdale Employment Type: Full Time Location: Scottsdale, Arizona Compensation: $17.00 - $25.00 / hour Description GENERAL SUMMARY: Responsible for insurance sales ...

Bank of Colorado

INSURANCE CSR

Scottsdale, AZ · On-site

$40K - $55K/yr

Insurance Sales And Service Representative Responsible for insurance sales and service to customers. Responsibilities And Duties * Assists Senior Customer Service Representative with servicing ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Tempe, AZ

Insurance Customer Service Representative information

See Tempe, AZ salary details

$25.3K

$47.1K

$71K

How much do insurance customer service representative jobs pay per year?

As of Aug 19, 2026, the average yearly pay for insurance customer service representative in Tempe, AZ is $47,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $53,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Tempe, AZ?

For Insurance Customer Service Representative jobs in Tempe, AZ, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Tempe, AZ look for?

The top searched job categories for Insurance Customer Service Representative jobs in Tempe, AZ are:

What cities near Tempe, AZ are hiring for Insurance Customer Service Representative jobs?

Cities near Tempe, AZ with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Tempe, AZ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $47,110 per year, or $22.6 per hour.

INSURANCE CSR

Pinnacle Bank/Bank of Colorado

Phoenix, AZ • On-site

$17 - $25/hr

Other

Posted 8 days ago

Job description

INSURANCE CSR
Department: 1335-Scottsdale
Employment Type: Full Time
Location: Scottsdale, Arizona
Compensation: $17.00 - $25.00 / hour
Description
GENERAL SUMMARY:
Responsible for insurance sales and service to customers.
RESPONSIBILITIES AND DUTIES:
  1. Assists Senior Customer Service Representative with servicing customer account including phone calls and walk in customers.
  2. Completes insurance proposals and quotes for agents and producers.
  3. Issues binders, endorsements, cancellations/reinstatement notices, etc.
  4. Prepares and distributes certificates of insurance.
  5. Maintain accounts on agency management system.
  6. Processes insurance claims and loss notices.
  7. Assistant Senior Customer Service Representative with renewals.
  8. Regular and reliable attendance.
  9. Assists with other job related duties as assigned by manager.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of insurance products and services.
  • Knowledge of Microsoft Word, Excel, Powerpoint, Outlook and Agency Software.
  • Ability to communicate with customers and co-workers in a courteous and professional manner.
  • Ability to multi-task, and function as a team player.
  • Ability to work with accuracy, organization, and attention to detail.
  • Ability to operate various office machines including switchboard, adding machine, copy machine, etc.
  • Ability to cross-sell insurance products.
EDUCATION AND EXPERIENCE:
  • High School diploma or equivalent.
  • Proper insurance licenses.

PHYSICAL REQUIREMENTS:
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.
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