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Insurance Customer Service Representative Jobs in Phoenix, AZ

Bank of Colorado

INSURANCE CSR

Scottsdale, AZ · On-site

$40K - $55K/yr

Insurance Csr Responsible for insurance sales and service to customers. Responsibilities And Duties * Assists Senior Customer Service Representative with servicing customer account including phone ...

New

Pinnacle Bank/Bank of Colorado

INSURANCE CSR

Phoenix, AZ · On-site

$17 - $25/hr

Responsible for insurance sales and service to customers. RESPONSIBILITIES AND DUTIES: * Assists Senior Customer Service Representative with servicing customer account including phone calls and walk ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Phoenix, AZ

Insurance Customer Service Representative information

See Phoenix, AZ salary details

$24K

$44.7K

$67.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 11, 2026, the average yearly pay for insurance customer service representative in Phoenix, AZ is $44,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $50,800.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Phoenix, AZ? The most popular types of Insurance Customer Service Representative jobs in Phoenix, AZ are:
What are popular job titles related to Insurance Customer Service Representative jobs in Phoenix, AZ? For Insurance Customer Service Representative jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Phoenix, AZ look for? The top searched job categories for Insurance Customer Service Representative jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Insurance Customer Service Representative jobs? Cities near Phoenix, AZ with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Phoenix, AZ as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,066 per year, or $23.1 per hour.

INSURANCE CSR

Bank of Colorado

Scottsdale, AZ • On-site

$40K - $55K/yr

Other

Posted 3 days ago

New

Bank Of Colorado rating

5.8

Company rating: 5.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

159th of 171 rated banks

Job description

Insurance Csr

Responsible for insurance sales and service to customers.

Responsibilities And Duties
  • Assists Senior Customer Service Representative with servicing customer account including phone calls and walk in customers.
  • Completes insurance proposals and quotes for agents and producers.
  • Issues binders, endorsements, cancellations/reinstatement notices, etc.
  • Prepares and distributes certificates of insurance.
  • Maintain accounts on agency management system.
  • Processes insurance claims and loss notices.
  • Assistant Senior Customer Service Representative with renewals.
  • Regular and reliable attendance.
  • Assists with other job related duties as assigned by manager.
Knowledge, Skills, And Abilities
  • Knowledge of insurance products and services.
  • Knowledge of Microsoft Word, Excel, Powerpoint, Outlook and Agency Software.
  • Ability to communicate with customers and co-workers in a courteous and professional manner.
  • Ability to multi-task, and function as a team player.
  • Ability to work with accuracy, organization, and attention to detail.
  • Ability to operate various office machines including switchboard, adding machine, copy machine, etc.
  • Ability to cross-sell insurance products.
Education And Experience
  • High School diploma or equivalent.
  • Proper insurance licenses.
Physical Requirements

NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.

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