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Entry Level Insurance Customer Service Representative Jobs in Phoenix, AZ

Accurate Placement

Customer Service Rep

Phoenix, AZ · On-site

$20 - $23/hr

Customer Service Rep This is a temp-to-hire opportunity for a customer service role on the ... knowledge in the insurance industry. The ideal candidate is computer-savvy, an effective ...

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Entry Level Insurance Customer Service Representative information

See Phoenix, AZ salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for entry level insurance customer service representative in Phoenix, AZ is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Phoenix, AZ? For Entry Level Insurance Customer Service Representative jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Phoenix, AZ look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Phoenix, AZ with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,820 per year, or $18.7 per hour.

Insurance Customer Service Rep

Farmers Insurance Timberlin Agency

Peoria, AZ • On-site

$39K - $65K/yr

Full-time

Medical, Life, PTO

Re-posted 25 days ago

Job description

Founded more than a decade ago, the Zach Timberlin Agency has proudly served communities throughout Arizona and expanded into additional states to meet the growing needs of our clients. Today, our agency is powered by a high-performing team of customer service and sales professionals who are passionate about delivering exceptional client experiences. We are committed to fostering an energetic culture where teamwork and professional development are valued. As we continue to grow, we are seeking motivated individuals who want to contribute to an award-winning team while building meaningful careers in the insurance industry. We believe success should be celebrated, and we work hard to create an environment where employees feel supported, recognized, and excited to win together.

We're seeking a dependable Insurance Customer Service Representative to support our growing client base. This role is ideal for someone who enjoys helping people and creating positive customer experiences. You will assist customers with policy servicing and billing inquiries, and assist our producers by scheduling calls for them, all while helping maintain the high level of service our agency is known for.

  • Base salary starting at $39,000
  • First-year earning potential of $45,000-$65,000 with bonus opportunities
  • PTO
  • Monday-Friday schedule
  • Licensing assistance and study materials provided
  • Growth-focused and team-oriented culture

If you're ready to launch your insurance sales career with a supportive and high-energy team, apply today!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Licensing Assistance


Responsibilities
  • Serve as the first point of contact for incoming customers
  • Gather detailed and accurate client information to ensure smooth onboarding and account servicing
  • Support new and existing customer accounts in both Life and Property & Casualty insurance
  • Generate and follow up on leads through outbound and inbound communication
  • Maximize client interactions by reviewing coverage options and bundle opportunities
  • Coordinate and schedule Financial Reviews (FFRs) and Life appointments for licensed producers

Requirements
  • Active Property & Casualty License a bonus
  • Active Life, Accident & Health License a bonus
  • Strong communication, organizational, and interpersonal skills
  • Ability to work independently while also contributing to a team environment
  • Minimum typing speed of 40 WPM
  • High School Diploma or equivalent required