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Customer Service Insurance Jobs in Virginia (NOW HIRING)

Clyburn Insurance

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Insurance Customer Service Representative

Virginia Beach, VA · On-site

$40K - $50K/yr

Clyburn Insurance in Virginia Beach is seeking a qualified candidate for a Customer Service Representative position to join our team. This position pays both Salary & Commissions. Some of the job ...

Clyburn Insurance

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Insurance Customer Service Representative

Virginia Beach, VA · On-site

$40K - $50K/yr

Clyburn Insurance in Virginia Beach is seeking a qualified candidate for a Customer Service Representative position to join our team. This position pays both Salary & Commissions. Some of the job ...

Allstate Insurance Company

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Customer Service Agent Insurance

Williamsburg, VA · On-site

$45K - $75K/yr

... customer service while earning competitive compensation and performance-based incentives. Responsibilities * Generate and develop new insurance business opportunities * Conduct policy reviews and ...

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AmeriStaff, Inc.

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Insurance Customer Service Representative

Rocky Mount, VA · On-site

$40K - $50K/yr

AmeriStaff is seeking a Insurance Customer Service Representative to join a well-established, community-focused insurance agency with a strong reputation in Southwest Virginia. Will play a key role ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Virginia

Customer Service Insurance information

See Virginia salary details

$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service insurance in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Virginia? The most popular types of Customer Service Insurance jobs in Virginia are:
What are popular job titles related to Customer Service Insurance jobs in Virginia? For Customer Service Insurance jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Virginia look for? The top searched job categories for Customer Service Insurance jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Insurance jobs? Cities in Virginia with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Virginia as of June 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Insurance Service Representative

Allstate Insurance Agency - Jason McMahan

Virginia Beach, VA

$55K - $70K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance


ABOUT THIS ROLE
The McMahan Group is a 47-year Allstate agency in Virginia Beach. We take care of thousands of households across Hampton Roads and we're looking for someone who takes that seriously.
This role is built for someone who is genuinely good with people. You'll be a real point of contact for our customers helping them understand their coverage, handling service needs, reviewing their policies at renewal, and being there when they have a problem. The customers who feel taken care of stay. That's the job.
There's also commission upside here. When you identify an opportunity to better protect a customer and they take it, you earn for that. Were looking for someone relational who earns naturally through doing the service job well.

WHAT YOU'LL DO
Be the voice customers hear when they call for payments, policy changes, coverage questions, and everything in between
Review customers' coverage at renewal and make sure they're properly protected
Spot natural opportunities to round out a customer's coverage and have that conversation
Retain customers who are thinking about leaving listen to what's going on and find a solution
Keep accurate notes and follow-ups in our agency management system so nothing falls through the cracks
Work alongside our outside sales team to support a smooth customer experience from quote to service
WHO WE'RE LOOKING FOR
The right person for this role is someone customers feel good talking to. That's the foundation. Everything else we can teach.
You're a natural communicator warm, patient, and easy to trust
You're organized and reliable you follow through, log your work, and don't let things slip
You stay calm when customers are frustrated and don't take it personally
You're comfortable working in a small office where everyone knows what you're doing
Prior experience in customer service, insurance, or any relationship-based role is a plus

PAY & BENEFITS
Base salary is $22/hr. ($45,760/year). On top of that, you earn commission when customers you serve add coverage, a monthly bonus tied to how well the agency retains its book, and a save bonus when a customer calls to cancel and you keep them. Solid performers in this role typically earn $55,000$70,000 all in.