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Customer Service Insurance Jobs in Virginia (NOW HIRING)

Travelers Insurance

Customer Service Associate

Richmond, VA · On-site

$37K - $61K/yr

... insurers in the industry for over 170 years. Join us to discover a culture that is rooted in ... Imagine loving what you do and where you do it. Job Category Customer Experience, Customer Service ...

Dollartree

Customer Service

Round Hill, VA · On-site

$15.50 - $21.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Roanoke County, VA

Customer Service

Roanoke, VA · On-site

$15.50/hr

Delivers uncompromising customer service responding immediately to customer requests, inquiries, and concerns. * Works directly with the public in person and on the phone demonstrating good ...

Ttmtech

Customer Service

Sterling, VA · On-site

$15.75 - $21.50/hr

The Customer Service Representative primary job objective is to work with internal and external ... insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the ...

TTM Technologies

Customer Service

Sterling, VA · On-site

$15.75 - $21.50/hr

The Customer Service Representative primary job objective is to work with internal and external ... insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the ...

Michaels Stores

Customer Service

Midlothian, VA · On-site

$14.50 - $19/hr

Store - RICHMOND-MIDLOTHIAN, VA Deliver friendly customer service, help customers shop our store ... Our benefits include health insurance (medical, dental, and vision), paid time off, tuition ...

KFC

Customer Service

Front Royal, VA

$14.75 - $20/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Michael's Inc

Customer Service

Richmond, VA · On-site

$15 - $19.75/hr

Store - RICHMOND-MIDLOTHIAN, VA Deliver friendly customer service, help customers shop our store ... Our benefits include health insurance (medical, dental, and vision), paid time off, tuition ...

New

Sandhu Group LLC

Customer Service

Chester, VA

$12.77 - $14.50/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

Long John Silver's

Customer Service

Bristol, VA · On-site

$13 - $17.75/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.

Taco Bell / Long John Silver's

Customer Service

Bedford, VA · On-site

$13.50 - $18.25/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Virginia

Customer Service Insurance information

See Virginia salary details

$9

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$26

How much do customer service insurance jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service insurance in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Virginia? The most popular types of Customer Service Insurance jobs in Virginia are:
What are popular job titles related to Customer Service Insurance jobs in Virginia? For Customer Service Insurance jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Virginia look for? The top searched job categories for Customer Service Insurance jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Insurance jobs? Cities in Virginia with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative

Springer Insurance

Midlothian, VA • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Vision insurance

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.

Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.

Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.

Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.

Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.

Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.

Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

Hold the insurance license required by your state and have a minimum of two years of commercial lines insurance account management experience as well as a Bachelor’s Degree or comparable work experience.

Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.

Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.

Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.

Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

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