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Customer Service Insurance Jobs in Virginia (NOW HIRING)

Dollartree

Customer Service

Round Hill, VA · On-site

$15.50 - $21.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

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Customer Service Insurance information

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$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service insurance in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Virginia? The most popular types of Customer Service Insurance jobs in Virginia are:
What are popular job titles related to Customer Service Insurance jobs in Virginia? For Customer Service Insurance jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Virginia look for? The top searched job categories for Customer Service Insurance jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Insurance jobs? Cities in Virginia with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Virginia as of June 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Licensed Insurance Customer Service Representative P&C CSR

Augustyniak Insurance

Battery Park, VA • On-site

$25 - $27.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Insurance Customer Service Representative P&C CSR -- Licensed
Applicants we are seeking:
  • Requires a Florida Property Casualty Agents Insurance License (2-20 or 20-44). No 440's
  • Requires min of 2 year of working inside an independent Florida insurance agency. Prefer 3 to 5 years working in a Florida Independent Agency.
  • Lives and works in Jacksonville, Florida area. Our office is located in Mandarin area of Jacksonville (32223). This is not a remote or hybrid position

Why Augustyniak Insurance Group is different:
  • We are a rapidly growing independent insurance agency. Our philosophy is to do the right thing, and we are very proud of our over 1900 positive Google reviews.
  • We are an independent agency, we work for clients throughout the entire state of Florida to help them find the best company for them and are not limited to just one insurance company.
  • The agency uses the latest tools, integrations, and automation to make the sales and services process better and easier for our team.
  • We are big enough to provide support for your career, and small enough to still have a family feel. We feel this is an outstanding place to grow professionally.

Job Responsibilities:
  • Establish working relationships with clients, potential clients, and companies we represent on the phone, email, and on paper
  • Follow-up for clients and prospects
  • Quote and bind home, auto, and other personal policies
  • Review insurance coverage and make recommendations
  • Research and resolve coverage questions
  • Promptly respond to client needs either on the phone or electronically
  • Maintain client files and process routine correspondence between our agency and the client or company... both paper records and our many different software programs
  • Cultivate new opportunities and offer additional lines of insurance through consultative selling
  • Assist with other office duties as they arise and are needed

Professional and Personal Skills:
  • Proficient with Microsoft Word, Excel, and Outlook
  • Use of a prior Agency Management System - like Epic, Applied, AMS -- we use Hawksoft and Agency Zoom
  • Ability to Use Quote Rush or Ezlynx - rating software
  • Type quickly and accurately
  • Excellent communication skills both verbal and written
  • Organized, structured, punctual, and will follow the rules
  • Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest
  • Attention to Detail is a must for this job

Benefits:
  • We offer competitive wages
  • Benefits include medical insurance, dental insurance, vision insurance, long and short-term disability, paid time off, and 3% company match to the company-sponsored retirement plan.

Compensation: $25.00 - $27.50 per hour
Insurance Careers Are Rewarding and Satisfying
There are a variety of career paths you can take in the insurance industry, depending on your interests and qualifications. Start your new career by looking through our available positions using the filters above and see where you might be the right fit.

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