Question 1

Do workers at USAA get paid breaks?

Accepted Answer

Yes. Most people get paid breaks.
87% of people say they get paid breaks.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 2

Does USAA pay people when they’re sick?

Accepted Answer

Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 3

At USAA, are sick days and vacation days separate paid time off?

Accepted Answer

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 84 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 4

Is the health insurance from USAA affordable enough for their workers?

Accepted Answer

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 5

Do people get paid time off at USAA?

Accepted Answer

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 89 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 6

How far ahead of time do people find out their work schedule?

Accepted Answer

Only some people find out their schedule four weeks ahead of time.

29% of people with changing schedules find out their shifts one week or less ahead of time.
15% of people with changing schedules find out their shifts two weeks ahead of time.
22% of people with changing schedules find out their shifts three weeks ahead of time.
34% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 68 people who took the Breakroom Quiz between November 2024 and July 2026.

Question 7

Do workers at USAA worry about hours?

Accepted Answer

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Question 8

Do USAA workers get to choose the shifts they work?

Accepted Answer

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

Question 9

How easy is it for USAA workers to change shifts?

Accepted Answer

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 105 people who took the Breakroom Quiz between January 2025 and January 2026.

Question 10

How easy is it to get time off at USAA?

Accepted Answer

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 11

Do USAA managers change schedules at the last minute?

Accepted Answer

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Question 12

Do jobs at USAA spill into time workers aren’t paid for?

Accepted Answer

Rarely. The job doesn't usually spill into unpaid time.
2% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.

Question 13

How easy is it to take sick days at USAA?

Accepted Answer

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 80 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 14

Is a USAA job good for students?

Accepted Answer

Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and April 2026.

Question 15

Is working at USAA good if you’re a parent or caregiver?

Accepted Answer

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 16

Do people at USAA feel treated with respect by their managers?

Accepted Answer

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 17

Do people at USAA get to take their breaks without interruption?

Accepted Answer

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 18

Is it stressful to work at USAA?

Accepted Answer

Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 19

Do people at USAA enjoy their jobs?

Accepted Answer

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 20

Do people at USAA recommend working with their team?

Accepted Answer

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 90 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 21

Do people get enough training when they start at USAA?

Accepted Answer

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 22

Do people get support to advance at USAA?

Accepted Answer

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 80 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 23

Do people think USAA’s headquarters understands what’s happening where they work?

Accepted Answer

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

Question 24

Do workers feel well informed about how USAA is doing?

Accepted Answer

Most people feel well informed about how the company is doing.
76% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 79 people who took the Breakroom Quiz between August 2025 and August 2026.

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USAA

About us

Industry

Company size

Headquarters location

Year founded

Website

Social media

USAA rating

Get the real story on frontline employers

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Military Affairs Representative Mid-level (West)

Military Affairs Representative Mid-level (West)

Army Military Affairs Representative Mid-level (Richmond, VA)

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What USAA employees say

Get the real story on frontline employers

Pay

Most people get paid breaks

Most people get paid when they’re sick

The job rarely spills into unpaid time

Benefits

Sick days use up paid time off

Most people say they can afford the health insurance

Most people get paid time off

Hours and flexibility

Less than 4 weeks notice of work schedule

Most people don’t worry about their hours

Only some people can choose their shifts

Workplace

Most people feel treated with respect

Most people get breaks without interruption

Most people are stressed

How does your job compare?