ZipRecruiter

Log In

1

Customer Service Insurance Jobs in Massachusetts

Farsyt

Insurance CSR

Cambridge, MA · On-site

$43K - $60K/yr

The Role As our first CSR, you'll be the operational backbone of the agency. You'll own the service ... Issue certificates of insurance and evidence of property * Manage renewal reviews -- pull loss runs ...

The MH Group, LLC

Health Insurance CSR

Springfield, MA · On-site

$20/hr

The ideal candidate will possess a knowledge of medical insurance and demonstrate a strong passion for customer service. Hours: M-F 8:30 AM - 5 PM Location: Hybrid after 6 week training, Springfield ...

The MH Group LLC

Health Insurance CSR

Springfield, MA · On-site

$20/hr

We are looking for a Temp to Hire Customer Service Representative to join our client's team! The ideal candidate will possess a knowledge of medical insurance and demonstrate a strong passion for ...

Agency Strong

Insurance CSR (Commercial Lines)

Granby, MA · On-site

$44K - $59K/yr

We are currently seeking a dedicated individual with prior insurance industry experience ... Delivering exceptional customer service Requirements: * Fluency in English (written and spoken)

Regency Transportation

Customer Service

Franklin, MA · On-site

As part of the internal customer service team, your role is critical in delivering an outstanding ... Health insurance * Paid time off * Vision insurance Physical Setting: * Office Schedule: * 8 ...

next page

Showing results 1-20

All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Massachusetts

Customer Service Insurance information

See Massachusetts salary details

$10

$20

$29

How much do customer service insurance jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service insurance in Massachusetts is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.84 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Massachusetts? The most popular types of Customer Service Insurance jobs in Massachusetts are:
What are popular job titles related to Customer Service Insurance jobs in Massachusetts? For Customer Service Insurance jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Massachusetts look for? The top searched job categories for Customer Service Insurance jobs in Massachusetts are:
What cities in Massachusetts are hiring for Customer Service Insurance jobs? Cities in Massachusetts with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,699 per year, or $20.5 per hour.

Customer Service Insurance Representative

Almanzar Insurance Services LLC

Haverhill, MA • On-site

$25 - $35/hr

Full-time

PTO

Re-posted 24 days ago

Job description

We are seeking a Bi Lingual Spanish Insurance Customer Service Representative to join our team!

You will perform Sales and Service to new and current clients in order to drive company success.An Insurance Customer Service Sales Representative answers policy and billing inquiries, resolves service issues, recommends and sells appropriate insurance products, and builds client relationships to meet sales targets. Key responsibilities include educating customers on plans, processing policy adjustments, generating leads, managing client accounts, and coordinating with sales agents for complex or new sales.

Key Responsibilities:

  • Customer Service & Support:

  • Handle customer inquiries and complaints via phone, email, or in-person.
  • Explain insurance policy details, coverage limits, and billing issues.
  • Process policy adjustments, renewals, and claims support.
  • Maintain customer records and document all interactions.

  • Sales & Business Development:

  • Sell new insurance policies for various needs (auto, home)
  • Identify client needs and recommend suitable products and services.
  • Proactively generate new leads through networking, cold calls, and referrals.
  • Build strong relationships with clients to encourage retention and upselling
  • Previous experience working at an insurance agency
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • ​Strong organizational skills

Company Description

We are a fun and friendly office environment!