csr- lowell
$39K - $54K/yr
csr - insurance broker language - English - Spanish - portugues experience - required
Quick apply
csr- lowell
$39K - $54K/yr
csr - insurance broker language - English - Spanish - portugues experience - required
Customer Service
Agawam, MA · On-site
$14.50 - $20/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...
Customer Service
Agawam, MA · On-site
$14.50 - $20/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...
CUSTOMER SERVICE
Holbrook, MA · On-site
$14.75 - $20.50/hr
Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...
CUSTOMER SERVICE
Holbrook, MA · On-site
$14.75 - $20.50/hr
Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...
Remote Customer Service Representative
Boston, MA · Remote
$17.50/hr
Financial services, insurance, or healthcare industry experience preferred. * Strong verbal and written communication skills. * Excellent problem-solving and customer service abilities. * Ability to ...
Remote Customer Service Representative
Boston, MA · Remote
$17.50/hr
Financial services, insurance, or healthcare industry experience preferred. * Strong verbal and written communication skills. * Excellent problem-solving and customer service abilities. * Ability to ...
CUSTOMER SERVICE
Holbrook, MA · On-site
$14.75 - $20.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...
CUSTOMER SERVICE
Holbrook, MA · On-site
$14.75 - $20.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...
Customer Service
Agawam, MA · On-site
$14.50 - $20/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...
Customer Service
Agawam, MA · On-site
$14.50 - $20/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...
CUSTOMER SERVICE
Holbrook, MA · On-site
$14.75 - $20.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...
CUSTOMER SERVICE
Holbrook, MA · On-site
$14.75 - $20.50/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...
Customer Service Representative
$25 - $30/hr
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and ... Medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays
Customer Service Representative
$25 - $30/hr
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and ... Medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays
Customer Service Representative
Boxborough, MA · On-site
$25 - $30/hr
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and ... Medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays
Customer Service Representative
Boxborough, MA · On-site
$25 - $30/hr
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and ... Medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays
Customer Service Representative
Boxborough, MA · On-site
$25 - $30/hr
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and ... Medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays
Customer Service Representative
Boxborough, MA · On-site
$25 - $30/hr
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and ... Medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays
Customer Service
Fitchburg, MA · On-site
$16.25 - $22/hr
The overall goal for (the) Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are related to new product ...
Customer Service
Fitchburg, MA · On-site
$16.25 - $22/hr
The overall goal for (the) Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are related to new product ...
Customer Service
$20 - $23/hr
Our client, a full-service printing company, is looking for a Customer Service Representative to join their growing team in Framingham ! Schedule: Full-time - 8:30am-5:00pm Pay: $20-$23/hour ...
Quick apply
Customer Service
$20 - $23/hr
Our client, a full-service printing company, is looking for a Customer Service Representative to join their growing team in Framingham ! Schedule: Full-time - 8:30am-5:00pm Pay: $20-$23/hour ...
Customer Service
Fitchburg, MA · On-site
$16.25 - $22/hr
Customer Service Representative The overall goal for the Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are ...
Customer Service
Fitchburg, MA · On-site
$16.25 - $22/hr
Customer Service Representative The overall goal for the Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are ...
Customer Service
Canton, MA · On-site
$20 - $22/hr
Customer Service Associate Vector Talent Solutions is a veteran-owned workforce solutions firm dedicated to helping organizations identify, attract, and hire top talent. We are currently seeking a ...
Quick apply
Customer Service
Canton, MA · On-site
$20 - $22/hr
Customer Service Associate Vector Talent Solutions is a veteran-owned workforce solutions firm dedicated to helping organizations identify, attract, and hire top talent. We are currently seeking a ...
Customer Service
Canton, MA · On-site
$20 - $22/hr
Customer Service Associate Position Overview We are seeking a Customer Service Associate to join a collaborative manufacturing organization in Canton, MA . In this role, you will serve as a key point ...
Customer Service
Canton, MA · On-site
$20 - $22/hr
Customer Service Associate Position Overview We are seeking a Customer Service Associate to join a collaborative manufacturing organization in Canton, MA . In this role, you will serve as a key point ...
Customer Service
Fitchburg, MA · On-site
$18 - $22/hr
The overall goal for (the) Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are related to new product ...
Quick apply
Customer Service
Fitchburg, MA · On-site
$18 - $22/hr
The overall goal for (the) Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are related to new product ...
Communication Customer Service duties: * Update system * Interact with customers daily Additional Information $15/hr 3 months
Communication Customer Service duties: * Update system * Interact with customers daily Additional Information $15/hr 3 months
Customer Service
Palmer, MA · On-site
$18.50 - $20/hr
About the job Customer Service We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction ...
Customer Service
Palmer, MA · On-site
$18.50 - $20/hr
About the job Customer Service We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction ...
Customer service
Boston, MA · On-site
$17.50 - $23.75/hr
Company Description "Call guy" Company is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment ...
Customer service
Boston, MA · On-site
$17.50 - $23.75/hr
Company Description "Call guy" Company is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment ...
Customer Service
Boston, MA · On-site
$17.50 - $23.75/hr
The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and ...
Customer Service
Boston, MA · On-site
$17.50 - $23.75/hr
The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and ...
Customer Service Insurance information
See Massachusetts salary details
$10.76 - $12.46
2% of jobs
$12.46 - $14.15
4% of jobs
$14.15 - $15.85
11% of jobs
$16.79 is the 25th percentile. Wages below this are outliers.
$15.85 - $17.54
15% of jobs
The median wage is $19.10 / hr.
$17.54 - $19.24
20% of jobs
$19.24 - $20.93
15% of jobs
$22.10 is the 75th percentile. Wages above this are outliers.
$20.93 - $22.63
13% of jobs
$22.63 - $24.32
7% of jobs
$24.32 - $26.01
6% of jobs
$26.01 - $27.71
4% of jobs
$27.71 - $29.40
3% of jobs
$10
$20
$29
How much do customer service insurance jobs pay per hour?
As of Aug 11, 2026, the average hourly pay for customer service insurance in Massachusetts is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.84 per hour, depending on experience, location, and employer.
What is a customer service insurance representative?
Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.
What are the key skills and qualifications needed to thrive as a customer service insurance representative?
To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.
What is the difference between Customer Service Insurance vs Insurance Claims Specialist?
| Aspect | Customer Service Insurance | Insurance Claims Specialist |
|---|---|---|
| Required Credentials | High school diploma; insurance-related certifications | High school diploma; claims processing certifications |
| Work Environment | Office, call centers, customer support centers | Office, claims processing departments |
| Employer & Industry Usage | Insurance companies, agencies | Insurance companies, third-party claims firms |
| Common Search & Comparison | Customer support roles in insurance | Claims processing and adjustment roles |
Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.
What are some common challenges faced by customer service insurance representatives, and how can they overcome them?
Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Massachusetts? The most popular types of Customer Service Insurance jobs in Massachusetts are:
What are popular job titles related to Customer Service Insurance jobs in Massachusetts? For Customer Service Insurance jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Massachusetts look for? The top searched job categories for Customer Service Insurance jobs in Massachusetts are:
- No Experience Work From Home Customer Service
- Work From Home Allstate Customer Service Representative
- Bilingual Customer Service
- Work From Home Usps Customer Service
- Liberty Mutual Customer Service Remote
- Remote Verizon Wireless Customer Service Representative
- Flexible Customer Service
- Bilingual Insurance Customer Service Representative
- Remote Ancestry Customer Service
- Telecommute Amazon Spanish Customer Service
What cities in Massachusetts are hiring for Customer Service Insurance jobs? Cities in Massachusetts with the most Customer Service Insurance job openings:
$39K - $54K/yr
Full-time
Re-posted 24 days ago
Job description
csr - insurance broker
language - English - Spanish - portugues
experience - required