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Customer Service Insurance Jobs in Alabama (NOW HIRING)

bingoo

insurance csr

Montgomery, AL · On-site

$39K - $54K/yr

Seeking an experienced Contract Administrator with a strong background managing sales contracts and agreements.Full responsibility for drafting and administration of sales contracts and agreements ...

StaffMyAgency LLC

Customer Service

Bay Minette, AL · On-site

$33K - $65K/yr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Alabama

Customer Service Insurance information

See Alabama salary details

$8

$17

$24

How much do customer service insurance jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer service insurance in Alabama is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Alabama? The most popular types of Customer Service Insurance jobs in Alabama are:
What are popular job titles related to Customer Service Insurance jobs in Alabama? For Customer Service Insurance jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Alabama look for? The top searched job categories for Customer Service Insurance jobs in Alabama are:
What cities in Alabama are hiring for Customer Service Insurance jobs? Cities in Alabama with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Alabama as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,438 per year, or $17 per hour.
Insurance Customer Service Representative (CSR)

Insurance Customer Service Representative (CSR)

Southern Insurance Underwriters

Foley, AL • On-site

$34K - $47K/yr

Other

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Job description

The Opportunity

At South Shore Insurance Agency, we believe exceptional service is one of our greatest competitive advantages. As an Insurance Customer Service Representative, you'll do more than answer questions—you'll build trusted relationships, solve problems, and help our clients navigate their insurance needs with confidence.

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering an outstanding customer experience. If you're organized, dependable, and enjoy working with a collaborative team, we'd love to meet you.

Please complete our Culture Index survey as part of your application:

https://go.cultureindex.com/s/g0URjzMxho

What You'll Own
  • Serve as a trusted resource for our retail partners and clients by providing prompt, professional, and accurate service.
  • Prepare and process new business applications, renewals, endorsements, cancellations, and policy changes.
  • Maintain accurate client and policy information within AMS360.
  • Coordinate inspections, audits, reports, and other servicing activities to support policy administration.
  • Maintain detailed documentation while ensuring compliance with company procedures and carrier requirements.
  • Collaborate with producers and teammates to deliver a seamless customer experience.
  • Identify opportunities to improve processes while providing exceptional service to every client.
What You'll Bring
  • High school diploma or equivalent required; college coursework or degree preferred.
  • Two or more years of customer service experience; insurance experience preferred.
  • Alabama Property & Casualty Producer License preferred or willingness to obtain.
  • Experience using Microsoft Office, including Outlook, Word, and Excel.
  • Excellent organizational skills with strong attention to detail.
  • Outstanding verbal and written communication skills.
  • Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
  • A positive attitude, strong work ethic, and commitment to delivering exceptional customer service.
Why South Shore Insurance?

At South Shore Insurance, our success starts with our people. We believe in creating an environment where coworkers feel valued, supported, and empowered to make a meaningful impact every day. In return, you'll have opportunities to grow professionally, contribute new ideas, and build a rewarding career with a team that believes in collaboration, integrity, and continuous improvement. In addition we have the following perks:

  • Employer-paid medical, dental, and life insurance benefits
  • 4% Company Safe Harbor Match 401k Contribution
  • Paid maternity/paternity leave
  • Generous paid time off/Company holidays
  • Annual education stipend
Physical Requirements
  • Ability to sit or stand for extended periods of time.
  • Ability to frequently use hands and fingers for keyboard and computer work.
  • Ability to view computer monitors for extended periods.

Equal Opportunity Employer

South Shore Insurance is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every coworker is valued, respected, and has the opportunity to succeed.

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