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Customer Service Insurance Jobs in Alabama (NOW HIRING)

bingoo

insurance csr

Montgomery, AL · On-site

$39K - $54K/yr

Seeking an experienced Contract Administrator with a strong background managing sales contracts and agreements.Full responsibility for drafting and administration of sales contracts and agreements ...

Jason Young

Customer Service

Bay Minette, AL · On-site

$16 - $21.75/hr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

StaffMyAgency LLC

Customer Service

Bay Minette, AL · On-site

$33K - $65K/yr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

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Customer Service Insurance information

See Alabama salary details

$8

$17

$24

How much do customer service insurance jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service insurance in Alabama is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Alabama?

The most popular types of Customer Service Insurance jobs in Alabama are:

What are popular job titles related to Customer Service Insurance jobs in Alabama?

For Customer Service Insurance jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Alabama look for?

The top searched job categories for Customer Service Insurance jobs in Alabama are:

What cities in Alabama are hiring for Customer Service Insurance jobs?

Cities in Alabama with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,438 per year, or $17 per hour.

Licensed Insurance Customer Service Representative

Huntsville, AL • On-site

Jessica Lyng Allstate Agency
See more jobs at Jessica Lyng Allstate Agencyexternal

$45K - $60K/yr

Full-time

Retirement, PTO

Posted 23 days ago

Job description

Are you someone who genuinely enjoys helping others and is looking for a fulfilling career? Jessica Lyng Allstate Agency in Decatur, Alabama, is looking for a bright and empathetic Licensed Insurance Customer Service Representative to join our close-knit team. We believe in creating a warm and supportive environment where our clients feel valued and understood. As a vital part of our agency, you’ll be the friendly voice and helpful hand for our policyholders, guiding them through their insurance needs with care and expertise. This isn't just about answering questions; it's about building lasting relationships and providing peace of mind. If you have a passion for service and want to be part of an agency that truly cares about its community and its team, we invite you to explore this opportunity. Come grow with us and make a real difference in people's lives right here in Decatur!

Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and in person.
  • Assist policyholders with policy changes, claims processing, and billing questions.
  • Provide accurate information about insurance products and services.
  • Build and maintain strong relationships with clients, ensuring their satisfaction.
  • Identify opportunities to cross-sell or up-sell additional insurance products where appropriate.
  • Keep client records up-to-date and ensure all documentation is accurate.
Requirements
  • Valid Alabama Property and Casualty Insurance License.
  • Previous experience in customer service, ideally within the insurance industry.
  • Excellent communication skills, both written and verbal.
  • A genuine desire to help people and solve problems.
  • Familiarity with insurance policies and terminology.
  • Proficiency in using customer relationship management (CRM) software.
Benefits
Paid Time Off (PTO)###Mon-Fri Schedule###Flexible Schedule###Retirement Plan###Career Growth Opportunities###Evenings Off###Weekends Off###Hands on Training###