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Customer Service Insurance Jobs in Montgomery, AL

bingoo

insurance csr

Montgomery, AL

$39K - $54K/yr

Seeking an experienced Contract Administrator with a strong background managing sales contracts and agreements.Full responsibility for drafting and administration of sales contracts and agreements ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Montgomery, AL

Customer Service Insurance information

See Montgomery, AL salary details

$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service insurance in Montgomery, AL is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.67 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are popular job titles related to Customer Service Insurance jobs in Montgomery, AL?

For Customer Service Insurance jobs in Montgomery, AL, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Montgomery, AL look for?

The top searched job categories for Customer Service Insurance jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Customer Service Insurance jobs?

Cities near Montgomery, AL with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Montgomery, AL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,676 per year, or $18.6 per hour.

insurance csr

bingoo

Montgomery, AL

$39K - $54K/yr

Full-time

Re-posted 13 days ago

Job description

Seeking an experienced Contract Administrator with a strong background managing sales contracts and agreements.Full responsibility for drafting and administration of sales contracts and agreements including the tracking of all contract proposals and coordination of contract expirations/renewals for international medical device corporation. Will be working with all levels of sales management to ensure compliance with company policies and procedures, paralegal experience highly preferred. Requirements:5 years of contract administration experience within Medical IndustryExperience creating/drafting sales contracts and agreementsExperience maintaining control of all proposalsExperience monitoring bidding websites Experience working with Group Purchasing Organizations a plusParalegal experience preferredExperience working with all levels of sales personnel Please submit resume if your background meets all of the criteria mentioned above.

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