ZipRecruiter

Log In

1

Customer Service Insurance Jobs in Birmingham, AL

Jack Marshall Foods, Inc.

Customer Service

Mccalla, AL

$14.25 - $19.25/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Pizza Hut

Customer Service

Tuscaloosa, AL · On-site

$13.25 - $18/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Services, LLC (collectively, "Pizza Hut"), are proud to be an equal opportunity employer and is ...

Med-South

Be Seen First

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

Obtain necessary insurance and reimbursement information for third-party billing * Coordinate ... Previous customer service experience required * Experience with CRT or durable medical equipment ...

U-Haul

Customer Service Representative

Homewood, AL · On-site

$16 - $21.75/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

next page

Showing results 1-20

All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Birmingham, AL

Customer Service Insurance information

See Birmingham, AL salary details

$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service insurance in Birmingham, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Birmingham, AL?

The most popular types of Customer Service Insurance jobs in Birmingham, AL are:

What are popular job titles related to Customer Service Insurance jobs in Birmingham, AL?

For Customer Service Insurance jobs in Birmingham, AL, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Birmingham, AL look for?

The top searched job categories for Customer Service Insurance jobs in Birmingham, AL are:

What cities near Birmingham, AL are hiring for Customer Service Insurance jobs?

Cities near Birmingham, AL with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Birmingham, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,642 per year, or $17.6 per hour.

Insurance Administrative Assistant / Customer Service Representative

Jeff Parker Insurance Agency LLC

Woodstock, AL • On-site

$40K - $500K/yr

Full-time

Life

Posted 27 days ago

Job description

Join a team that cares about our customers and you! Jeff Parker Insurance Agency LLC in WOODSTOCK, Alabama, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.


Benefits

Annual Base Salary Based on Experience

Hands on Training

Life Insurance

Mon-Fri Schedule

Flexible Schedule


Responsibilities
  • Greet clients in person and over the phone with professionalism and courtesy.
  • Answer inbound calls, emails, and text messages, and direct inquiries appropriately.
  • Assist clients with policy changes, billing questions, payments, and general insurance inquiries.
  • Schedule appointments for agents and producers.
  • Prepare, process, and organize insurance applications, renewals, endorsements, and other policy documents.
  • Maintain accurate customer records in the agency management system.
  • Follow up with clients regarding missing information, policy renewals, and outstanding documents.
  • Assist with quoting personal and commercial insurance products.
  • Support licensed agents with administrative tasks and sales initiatives.
  • Process incoming and outgoing mail and maintain office filing systems.
  • Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
  • Help ensure compliance with company and state insurance regulations.
  • Participate in marketing campaigns, customer retention efforts, and community events when needed.

Requirements
  • High school diploma or GED required; associate or bachelors degree preferred.
  • Previous customer service or administrative experience preferred.
  • Insurance experience is a plus but not required.
  • Alabama Property & Casualty and/or Life & Health Insurance License preferred or willingness to obtain.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn agency management software.
  • Professional appearance and positive attitude.
  • Ability to work independently and as part of a team.