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Insurance Customer Service Representative Jobs in Birmingham, AL

QCHI

Customer Service Representative

Hueytown, AL · On-site

$14/hr

Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance ... Customer Service Representatives : * Monthly bonus program * Steady hours, Paid Time Off, Paid ...

Domino's Pizza

Customer Service Rep

Springville, AL · On-site

$15 - $20.25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Springville, AL · On-site

$15 - $20.25/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Pizza

Customer Service Representative

Chelsea, AL · On-site

$14.50 - $19.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Representative

Chelsea, AL · On-site

$14.50 - $19.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

U-Haul

Customer Service Representative

Vestavia Hills, AL

$16 - $21.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Birmingham, AL

$15 - $20.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

Med-South

Be Seen First

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join ... Obtain necessary insurance and reimbursement information for third-party billing * Coordinate ...

U-Haul

Customer Service Representative

Vestavia Hills, AL · On-site

$16 - $21.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Fultondale, AL

$14 - $19.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Vestavia Hills, AL

$16 - $21.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Birmingham, AL

$15 - $20.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Birmingham, AL

Insurance Customer Service Representative information

See Birmingham, AL salary details

$24.4K

$45.4K

$68.4K

How much do insurance customer service representative jobs pay per year?

As of Sep 6, 2026, the average yearly pay for insurance customer service representative in Birmingham, AL is $45,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $51,600.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Birmingham, AL?

For Insurance Customer Service Representative jobs in Birmingham, AL, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Birmingham, AL look for?

The top searched job categories for Insurance Customer Service Representative jobs in Birmingham, AL are:

What cities near Birmingham, AL are hiring for Insurance Customer Service Representative jobs?

Cities near Birmingham, AL with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Birmingham, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,369 per year, or $21.8 per hour.

Customer Service Representative

Allstate Insurance Agency - Bryant Brooks

Jasper, AL • On-site

$32K - $60K/yr

Full-time

Re-posted 24 days ago

Job description

PURPOSE:
The Customer Service Representative (CSR) is under the immediate supervision of the agency manager to do routine data entry, office work of normal complexity, endorsements, remittance and answer the telephones in accordance with established standards and procedures. Work is expected to be high in quality and accuracy. The CSR must have a working knowledge of office routines and requires the exercise of a limited degree of independent judgment and to do related office work as directed. The CSR may be exposed to confidential information and therefore is required to adhere to all Allstate corporate privacy requirements. 
LICENSING REQUIREMENTS:
The CSR is required to obtain a current property and casualty license prior to employment.
MINIMUM PERFORMANCE REQUIREMENTS:
Will be determined by the Agency Principal and/or the agency manager on a monthly basis.
ESSENTIAL FUNCTIONS:
-Maintain and organize agency files, both electronic and paper
-Prepare agency solicitation, renewal conservation and other customer mailings
-Maintain correspondence on customer’s files
-Run weekly and daily audits 
-Runs and processes additional Alliance audits as requested by other members of the staff
-Follow up and complete all trailing documents for new and existing clients
-Answer incoming calls expeditiously and courteously and direct them to the appropriate person promptly and efficiently
-Greets all customers coming into the agency in a friendly and helpful manner
-Receives and processes insurance payments excluding those processed at time of binding
-Receives and processes endorsements in an expeditious and efficient manner
-Provide and verify general and non-technical information to inquiries over the telephone or in person
-Work well with other employees and is a team player with a positive attitude
MAINTAIN A POSITIVE AND SELF DRIVEN, SELF MOTIVATED ATTITUDE!