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Insurance Customer Service Representative Jobs in Alabama

bingoo

insurance csr

Montgomery, AL · On-site

$39K - $54K/yr

Seeking an experienced Contract Administrator with a strong background managing sales contracts and agreements.Full responsibility for drafting and administration of sales contracts and agreements ...

Jason Young

Customer Service

Bay Minette, AL · On-site

$16 - $21.75/hr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

StaffMyAgency LLC

Customer Service

Bay Minette, AL · On-site

$33K - $65K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Alabama

Insurance Customer Service Representative information

See Alabama salary details

$23.6K

$43.9K

$66.2K

How much do insurance customer service representative jobs pay per year?

As of Sep 6, 2026, the average yearly pay for insurance customer service representative in Alabama is $43,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $49,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Alabama?

The most popular types of Insurance Customer Service Representative jobs in Alabama are:

What are popular job titles related to Insurance Customer Service Representative jobs in Alabama?

For Insurance Customer Service Representative jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Alabama look for?

The top searched job categories for Insurance Customer Service Representative jobs in Alabama are:

What cities in Alabama are hiring for Insurance Customer Service Representative jobs?

Cities in Alabama with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in AL?

For Insurance Customer Service Representative jobs in AL, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,877 per year, or $21.1 per hour.

Licensed Insurance Customer Service Representative

Jessica Lyng Allstate Agency

Huntsville, AL • On-site

$45K - $60K/yr

Full-time

Retirement, PTO

Posted 18 days ago

Job description

Are you someone who genuinely enjoys helping others and is looking for a fulfilling career? Jessica Lyng Allstate Agency in Decatur, Alabama, is looking for a bright and empathetic Licensed Insurance Customer Service Representative to join our close-knit team. We believe in creating a warm and supportive environment where our clients feel valued and understood. As a vital part of our agency, you’ll be the friendly voice and helpful hand for our policyholders, guiding them through their insurance needs with care and expertise. This isn't just about answering questions; it's about building lasting relationships and providing peace of mind. If you have a passion for service and want to be part of an agency that truly cares about its community and its team, we invite you to explore this opportunity. Come grow with us and make a real difference in people's lives right here in Decatur!

Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and in person.
  • Assist policyholders with policy changes, claims processing, and billing questions.
  • Provide accurate information about insurance products and services.
  • Build and maintain strong relationships with clients, ensuring their satisfaction.
  • Identify opportunities to cross-sell or up-sell additional insurance products where appropriate.
  • Keep client records up-to-date and ensure all documentation is accurate.
Requirements
  • Valid Alabama Property and Casualty Insurance License.
  • Previous experience in customer service, ideally within the insurance industry.
  • Excellent communication skills, both written and verbal.
  • A genuine desire to help people and solve problems.
  • Familiarity with insurance policies and terminology.
  • Proficiency in using customer relationship management (CRM) software.
Benefits
Paid Time Off (PTO)###Mon-Fri Schedule###Flexible Schedule###Retirement Plan###Career Growth Opportunities###Evenings Off###Weekends Off###Hands on Training###