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Insurance Customer Service Representative Jobs in Alabama

bingoo

insurance csr

Montgomery, AL

$39K - $54K/yr

Seeking an experienced Contract Administrator with a strong background managing sales contracts and agreements.Full responsibility for drafting and administration of sales contracts and agreements ...

Jason Young

Customer Service

Bay Minette, AL · On-site

$16 - $21.75/hr

  • Medical

  • Life

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

StaffMyAgency LLC

Customer Service

Bay Minette, AL · On-site

$33K - $65K/yr

  • Medical

  • Life

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Alabama

Insurance Customer Service Representative information

See Alabama salary details

$23.6K

$43.9K

$66.2K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Alabama is $43,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $49,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Alabama?

The most popular types of Insurance Customer Service Representative jobs in Alabama are:

What are popular job titles related to Insurance Customer Service Representative jobs in Alabama?

For Insurance Customer Service Representative jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Alabama look for?

The top searched job categories for Insurance Customer Service Representative jobs in Alabama are:

What cities in Alabama are hiring for Insurance Customer Service Representative jobs?

Cities in Alabama with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in AL?

For Insurance Customer Service Representative jobs in AL, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $43,877 per year, or $21.1 per hour.

Insurance Customer Service Representative (CSR)

Southern Insurance Underwriters

Foley, AL • On-site

$34K - $47K/yr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 20 days ago

Job description

The Opportunity

At South Shore Insurance Agency, we believe exceptional service is one of our greatest competitive advantages. As an Insurance Customer Service Representative, you'll do more than answer questions—you'll build trusted relationships, solve problems, and help our clients navigate their insurance needs with confidence.

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering an outstanding customer experience. If you're organized, dependable, and enjoy working with a collaborative team, we'd love to meet you.

Please complete our Culture Index survey as part of your application:

https://go.cultureindex.com/s/g0URjzMxho

What You'll Own
  • Serve as a trusted resource for our retail partners and clients by providing prompt, professional, and accurate service.
  • Prepare and process new business applications, renewals, endorsements, cancellations, and policy changes.
  • Maintain accurate client and policy information within AMS360.
  • Coordinate inspections, audits, reports, and other servicing activities to support policy administration.
  • Maintain detailed documentation while ensuring compliance with company procedures and carrier requirements.
  • Collaborate with producers and teammates to deliver a seamless customer experience.
  • Identify opportunities to improve processes while providing exceptional service to every client.
What You'll Bring
  • High school diploma or equivalent required; college coursework or degree preferred.
  • Two or more years of customer service experience; insurance experience preferred.
  • Alabama Property & Casualty Producer License preferred or willingness to obtain.
  • Experience using Microsoft Office, including Outlook, Word, and Excel.
  • Excellent organizational skills with strong attention to detail.
  • Outstanding verbal and written communication skills.
  • Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
  • A positive attitude, strong work ethic, and commitment to delivering exceptional customer service.
Why South Shore Insurance?

At South Shore Insurance, our success starts with our people. We believe in creating an environment where coworkers feel valued, supported, and empowered to make a meaningful impact every day. In return, you'll have opportunities to grow professionally, contribute new ideas, and build a rewarding career with a team that believes in collaboration, integrity, and continuous improvement. In addition we have the following perks:

  • Employer-paid medical, dental, and life insurance benefits
  • 4% Company Safe Harbor Match 401k Contribution
  • Paid maternity/paternity leave
  • Generous paid time off/Company holidays
  • Annual education stipend
Physical Requirements
  • Ability to sit or stand for extended periods of time.
  • Ability to frequently use hands and fingers for keyboard and computer work.
  • Ability to view computer monitors for extended periods.

Equal Opportunity Employer

South Shore Insurance is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every coworker is valued, respected, and has the opportunity to succeed.

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