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Customer Service Insurance Jobs in California (NOW HIRING)

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Customer Service Insurance information

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How much do customer service insurance jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service insurance in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in California?

The most popular types of Customer Service Insurance jobs in California are:

What are popular job titles related to Customer Service Insurance jobs in California?

For Customer Service Insurance jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in California look for?

The top searched job categories for Customer Service Insurance jobs in California are:

What cities in California are hiring for Customer Service Insurance jobs?

Cities in California with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Bilingual Insurance Customer Service Representative

Lin Zhao-Farmers Insurance Agency

Fremont, CA • On-site

$25 - $30/hr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Lin Zhao Insurance Agency, a Farmers Insurance Agency in Fremont, is seeking a full-time, in-office Bilingual Insurance Customer Service Representative.


This position is primarily focused on customer service, client support, policy assistance, and relationship building. The ideal candidate is fluent in English and either Mandarin Chinese or Spanish, enjoys helping people, communicates professionally, and is interested in building a long-term career in the insurance industry.


You will assist existing clients, respond to service requests, follow up with leads and referrals, help prepare quotes and applications, and identify opportunities to connect clients with appropriate insurance products. This is not a commission-only position.


Compensation is $25$30 per hour, depending on experience, plus commission and performance bonuses. We provide hands-on training, mentorship, licensing support, tuition reimbursement, and opportunities for career growth.


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities
  • Respond to client questions by phone, email, and in person.
  • Assist with policy changes, renewals, billing questions, payments, and documents.
  • Explain insurance coverage and agency procedures clearly.
  • Follow up with leads, referrals, quotes, and renewal opportunities.
  • Prepare quotes and assist with applications and policy updates.
  • Maintain accurate client records and protect confidential information.
  • Provide service to English-, Mandarin-, and/or Spanish-speaking clients.
  • Participate in training and support agency growth.

Requirements
  • Fluent in English and either Mandarin Chinese or Spanish.
  • Strong communication, customer service, listening, and follow-up skills.
  • Friendly, dependable, organized, and detail-oriented.
  • Comfortable using email, Microsoft Office, and learning agency software.
  • High school diploma or equivalent.
  • Customer service, insurance, sales, banking, or financial experience preferred.
  • California insurance license preferred but not required to apply.
  • Must obtain the required license before the start date.
  • Must be authorized to work in the United States.
  • Must be available to work full-time in person in Fremont.