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Customer Service Insurance Jobs in California (NOW HIRING)

StaffMyAgency LLC

Insurance Customer Service

Inglewood, CA · On-site

$65K - $85K/yr

As our Insurance Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in California

Customer Service Insurance information

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$9

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$26

How much do customer service insurance jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service insurance in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in California? The most popular types of Customer Service Insurance jobs in California are:
What are popular job titles related to Customer Service Insurance jobs in California? For Customer Service Insurance jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in California look for? The top searched job categories for Customer Service Insurance jobs in California are:
What cities in California are hiring for Customer Service Insurance jobs? Cities in California with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in California as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

CUSTOMER SERVICE INSURANCE SALES

Operation Support Inc

Los Angeles, CA • On-site

Other

Re-posted 22 days ago

Job description

Benefits:

Bonus based on performance

Opportunity for advancement

Training & development

Overview Our client is seeking to hire an Auto Insurance Agents to join their growing team. The company focuses on selling auto insurance to a Spanish-speaking customer base all across California. As an Auto insurance agent, you will be the primary point of contact, helping customers find their right insurance coverage.

Responsibilities

Call/Answer our customers to provide quotes on insurance.

Speaking with clients via phone, email and in-person to discuss their needs.

Collaborating with your team to meet sales goals.

Maintain strong customer relationships.

Maintain strong customer relationships.

What we offer

40+ hour work week, full-time.

Collaborative work environment.

Growth opportunities.

Training and development.

Bonuses and Commission

Requirements

Bilingual/Spanish speaking required

Basic computer skills

Motivate to grow and meet goals in sales.

Reliable attendance and punctuality.

Apply