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Customer Service Insurance Jobs in Paramount, CA

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Licensed Insurance Customer Service Representative

Anaheim, CA · On-site

$23 - $26/hr

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be the first point of contact dealing with our ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Paramount, CA

Customer Service Insurance information

See Paramount, CA salary details

$10

$19

$28

How much do customer service insurance jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service insurance in Paramount, CA is $19.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.02 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are popular job titles related to Customer Service Insurance jobs in Paramount, CA?

For Customer Service Insurance jobs in Paramount, CA, the most frequently searched job titles are:

What cities near Paramount, CA are hiring for Customer Service Insurance jobs?

Cities near Paramount, CA with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Paramount, CA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,197 per year, or $19.8 per hour.

Insurance Customer Service Represenrative CSR

Crown Insurance Agency

Los Angeles, CA • On-site

$43K - $59K/yr

Other

PTO

Posted 28 days ago

Job description

Benefits:

Paid time off

About the Role:

Crown Insurance Agency Inc is looking for a motivated and personable Insurance Customer Service Representative (CSR) to join our team in Los Angeles, CA. In this role, you'll be the friendly voice our clients rely on — helping them navigate their coverage, answer questions, and feel confident in their insurance decisions. If you thrive in a fast-paced environment and love building relationships, we want to hear from you!

Responsibilities:

Serve as the primary point of contact for existing and prospective clients regarding insurance policies and coverage questions

Process policy changes, endorsements, renewals, and cancellations accurately and efficiently

Handle inbound calls, emails, and walk-in inquiries with professionalism and a customer-first attitude

Assist clients with claims intake and guide them through the claims process

Maintain and update client records in agency management systems

Support producers and agents with quotes, applications, and policy documentation

Identify opportunities to cross-sell or upsell additional coverage to meet client needs

Requirements:

Active California Property & Casualty (P&C) Insurance License preferred or willingness to obtain

1+ years of experience in insurance customer service or a related field

Strong knowledge of personal and/or commercial lines insurance products

Excellent verbal and written communication skills

Proficiency with agency management software (Applied Epic, AMS360, or similar) a plus

Highly organized with strong attention to detail and ability to multitask

Bilingual (English/Spanish) is a plus in the Los Angeles market

About Us:

Crown Insurance Agency Inc has been proudly serving the Los Angeles community with trusted, personalized insurance solutions. Our clients choose us for our commitment to finding the right coverage at the right price, and our team keeps coming back because of our supportive, collaborative work environment. At Crown Insurance Agency, you're not just an employee — you're part of a family dedicated to protecting what matters most.

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