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Customer Service Insurance information

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$18

$26

How much do customer service insurance jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for customer service insurance in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in California? The most popular types of Customer Service Insurance jobs in California are:
What are popular job titles related to Customer Service Insurance jobs in California? For Customer Service Insurance jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in California look for? The top searched job categories for Customer Service Insurance jobs in California are:
What cities in California are hiring for Customer Service Insurance jobs? Cities in California with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in California as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

Hoya Insurance Agency Inc

San Gabriel, CA • On-site

$15.50 - $25/hr

Part-time

Retirement

Re-posted 23 days ago

Job description

We are seeking an Insurance Customer Service Representative to become a part of our organization!

The Customer Service Representative is the first point of contact for customers and responsible for resolving issues and requests reported in a timely and professional manner.

Job Description

· Assist with customer inquiries via phone, fax, or email

· Greet customers for will call/pick up

· Enter/create new sales orders from customer purchase orders via phone, fax, or email

· Establish a quality working relationship with a variety of customers

· Follow up with customer inquiries

· Data Entry

· All other duties as assigned

Requirements:

· 1+ year experience in customer support role

· Experience with Microsoft Office and Google Applications

· Good problem-solving skills and proactive in finding solutions

· Strong and professional communications skills – verbal and written

· Ability to handle stressful situations (i.e. customer complaints, lots of paperwork, etc.)

· Strong customer service skills via phone (active listening, tone of voice, word choice)

· Ability to adapt/respond to different types of situations and characters

· Ability to multi-task, prioritize, and manage time effectively

· Good with numbers and data entry

· Detail Oriented

· Bilingual - Spanish and English speaking or Chinese and English speaking

The job is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.

Job Type: Full Time or Part Time

Pay: $14.50 ~ 25.00 per hour

Schedule:

  • Monday to Friday

Experience:

  • Call Center: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Communication method(s) used:

  • Email
  • Phone

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture

Company's website:

  • www.hoyains.com

Work Remotely:

  • No

Company Description

Bilingual Mandarin and/or Bilingual Spanish Preferred.
Hoya Insurance Agency logo

About Hoya Insurance Agency

Sourced by ZipRecruiter

Hoya Insurance Agency offers insurance solutions for businesses, individuals and families. We serve as a bridge between our carriers and customers, helping our clients find the best policy to suit their needs and guiding them through the claims process if an unfortunate event occurs. We don’t want you to buy just any insurance. We want you to buy the right insurance. The only way we can recommend the insurance that’s right for you, your family, and your business is to learn about you. To find out what’s important to you, what you care about, what you worry about, what you want, and what you need. As an independent broker, we work hard to find the right insurance company to suit your specific needs.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

SAN GABRIEL, CA, US

Social media

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