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Customer Service Insurance Jobs in California (NOW HIRING)

Farmers Insurance

Insurance Sales Agent

Carlsbad, CA · On-site

We will provide full one on one training with sales, customer service, insurance knowledge, and marketing techniques. BASE PAY + COMMISSION+ BONUS OPPORTUNITIES!!!!! Requirements: * Provide quotes ...

Farmers Insurance

INSURANCE AGENT TRAINEE

El Cajon, CA · On-site

We will provide full one on one training with sales, customer service, insurance knowledge and marketing techniques. Base Pay + Commission! Responsibilities: * Provide quotes, pricing, and other ...

Farmers Insurance

Insurance Sales Agent

Carlsbad, CA · On-site

We will provide full one on one training with sales, customer service, insurance knowledge, and marketing techniques. BASE PAY + COMMISSION+ BONUS OPPORTUNITIES!!!!! Requirements: * Provide quotes ...

Farmers Insurance

INSURANCE AGENT TRAINEE

Carlsbad, CA · On-site

We will provide full one on one training with sales, customer service, insurance knowledge and marketing techniques. Base Pay + Commission! Responsibilities: * Provide quotes, pricing, and other ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in California

Customer Service Insurance information

See California salary details

$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service insurance in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in California? The most popular types of Customer Service Insurance jobs in California are:
What are popular job titles related to Customer Service Insurance jobs in California? For Customer Service Insurance jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in California look for? The top searched job categories for Customer Service Insurance jobs in California are:
What cities in California are hiring for Customer Service Insurance jobs? Cities in California with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in California as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

INSURANCE AGENT TRAINEE

Farmers Insurance

Carlsbad, CA

Full-time

Re-posted 2 days ago

Farmers Insurance rating

7.7

Company rating: 7.7 out of 10

Based on 331 frontline employees who took The Breakroom Quiz

200th of 301 rated insurance

Job description

We are looking for individuals that are looking to enter the financial lucrative world of insurance! Our producer program allows you to work and be mentored by one of our districts most successful agents.

We will provide full one on one training with sales, customer service, insurance knowledge and marketing techniques.

Base Pay + Commission!

Responsibilities:

  • Provide quotes, pricing, and other information to prospective and existing clients.
  • Ensure all quotes procedures and practices are compliant with Farmers guidelines and procedures.
  • Meet new business sales goals by working existing leads, develop new leads and market appropriate products.

Requirements:

  • Able to obtain or currently hold a Property & Casualty license and a Life & Health License. (We will provide study material for candidates that do not currently hold insurance license)
  • Outgoing, confident, and assertive individual.
  • Quick Learner and team player.
  • Committed to growth.
  • Must pass credit and background check.

Previous Sales, Marketing or networking experience is a plus!

What Farmers Insurance employees say

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