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Customer Service Insurance Jobs (NOW HIRING)

AAA Auto Club Group

$23 - $25.50/hr

Take insurance payments (initial, installment, lapse, or reinstatement) * Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential ...

Horihan Insurance

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Insurance Customer Service Representative

Winona, MN · On-site

$15 - $17/hr

Horihan Insurance is seeking an insurance CSR to assist with customer service work in our office. Insurance licensing would be preferred but not required for hiring. Once hired you would be required ...

Barbee Insurance

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Insurance Customer Service Representative

Locust, NC · On-site

$16 - $21/hr

Job Overview We are seeking a motivated Insurance Customer Service Representative to join our team. In this role, you will be responsible for assisting clients with policy inquiries, processing ...

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Customer Service Representative - Insurance (Licensed) Location: San Diego, CA (In-Office) Pay: Competitive Hourly + Bonus Opportunities (Based on Experience) Overview: We are a busy, well ...

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Customer Service Insurance information

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How much do customer service insurance jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
More about Customer Service Insurance jobs
What cities are hiring for Customer Service Insurance jobs? Cities with the most Customer Service Insurance job openings:
What are the most commonly searched types of Customer Service Insurance jobs? The most popular types of Customer Service Insurance jobs are:
What states have the most Customer Service Insurance jobs? States with the most job openings for Customer Service Insurance jobs include:
What job categories do people searching Customer Service Insurance jobs look for? The top searched job categories for Customer Service Insurance jobs are:
Customer Service Insurance jobs near you

Customer Service Representative

BARBERA INSURANCE AGENCY INC

Brighton, MA

$47K - $75K/yr

Full-time

PTO

Posted 3 days ago

Job description

Benefits/Perks
  • Negotiable
  • On-the-job training & development
  • Paid time off (accrued)
Job Description
Established property and casualty insurance agency is seeking experienced agency personnel for customer service roles in personal lines and commercial lines departments. Candidates must be positive, organized, and team players. You will work alongside a dynamic licensed sales staff of professionals who share a desire to succeed and grow. This full-time position focuses primarily on delivering excellent customer service and building lasting relationships with our clients, with opportunities to assist in sales support as you gain experience. We are looking for committed individuals to join our team as our agency continues to grow.
Core Responsibilities:
  • Provide excellent customer service in-office and over the phone, helping customers understand and navigate their policies and insurance needs.
  • Support file keeping and assist in day-to-day office processes that optimize the agency’s effectiveness.
  • Manage inbound calls and route them as needed.
  • Assist with follow-up client communications and keep accurate records on provided platforms.
  • Provide administrative support to licensed sales staff, with potential opportunities to contribute to cross-sales and lead development.
Requirements:
  • Excellent communication and interpersonal skills.
  • Confident, self-starter who works well independently.
  • Strong organizational skills and ability to multi-task.
  • Comfortable using technology and learning new platforms.
  • Professional experience in customer service (insurance or office environment preferred).
  • Technical Proficiency: Experience with agency management software and standard office programs is typically required.
  • Organization: A high level of organization is needed to manage multiple client accounts, policies, and tasks simultaneously.
  • Detail-Oriented: Meticulous attention to detail is crucial for ensuring policy accuracy and proper documentation.
  • Problem-Solving: The ability to analyze situations, solve problems, and find solutions for clients is a key component of the role.
  • Insurance knowledge: A strong understanding of insurance products, coverage, and risk management is necessary.
Experience:
  • Professional customer service in the Industry: 1 year (Required)