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Customer Service Insurance Jobs (NOW HIRING)

Dcins

Insurance Service Positions

Miami, FL · On-site

$38K - $52K/yr

ONE YEARS OF CSR PREFERRED HOURLY STARTING WAGE: ( $35,000 to $55,000+) SUMMARY: Award winning, Top ... Health Insurance * 401K with 3% match * Holiday Pay * Great Work Environment * Room For Significant ...

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Customer Service Insurance information

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How much do customer service insurance jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
More about Customer Service Insurance jobs
What cities are hiring for Customer Service Insurance jobs? Cities with the most Customer Service Insurance job openings:
What are the most commonly searched types of Customer Service Insurance jobs? The most popular types of Customer Service Insurance jobs are:
What states have the most Customer Service Insurance jobs? States with the most job openings for Customer Service Insurance jobs include:
What job categories do people searching Customer Service Insurance jobs look for? The top searched job categories for Customer Service Insurance jobs are:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Insurance Sales & Customer Service Representative (Hiring Bonus)

Insurance Sales & Customer Service Representative (Hiring Bonus)

Fiesta Auto Insurance

Madera, CA • On-site

$55K - $100K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Fiesta Auto Insurance rating

4.8

Company rating: 4.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

271st of 277 rated insurance

Job description

Insurance Sales & Customer Service Representative (Hiring Bonus)

Launch Your Career with Fiesta Auto Insurance

Looking for more than just a job? At Neri Insurance Agency Inc DBA Fiesta Auto Insurance, we help motivated individuals build rewarding careers with paid training, licensing support, advancement opportunities, and unlimited earning potential.

No insurance experience? No problem. We'll pay for your training and help you become a licensed insurance agent in as little as 30–45 days. As a family-owned and operated company, we believe our success starts with investing in our people.

Why Join Fiesta Auto Insurance?

Compensation & Growth

• Earn $55,000 - $100,000+ annually

• Guaranteed hourly base pay

• Uncapped commissions

• Performance bonuses

• $1,000 retention-based hiring bonus (restrictions apply)

• Weekly direct deposit every Friday

Paid Training & Career Advancement

• Company-paid insurance licensing and training

• No previous insurance experience required

• Advancement opportunities into leadership and management roles

• Opportunity to become a Certified Tax Preparer and earn additional seasonal commissions

Benefits

• Health insurance

• Free dental coverage

• Affordable vision insurance

• 401(k) with company match

• Paid time off

• Mileage reimbursement

• Employee referral program

• Employee discounts

What You'll Do

• Build lasting relationships with clients and provide exceptional customer service

• Educate customers on insurance products and coverage options

• Quote, sell, and service insurance policies

• Process payments, renewals, endorsements, and policy changes

• Assist with marketing and community outreach activities

• Support daily office operations

• Achieve individual and team sales goals

Qualifications

• Customer-focused attitude and strong communication skills

• Reliable transportation (this position will require you travel to different locations)

• Authorized to work in the United States

• Ability to pass a background check required for licensing

• Willingness to obtain a Personal Lines Insurance License

• Bilingual English/Spanish preferred

Schedule

• Monday-Friday: 9:00 AM - 7:00 PM

• Saturday-Sunday: 10:00 AM - 4:00 PM

• Weekends, holidays, and overtime are required

Join a Company That Invests in Your Future

At Fiesta Auto Insurance, we develop future insurance professionals and leaders. If you're motivated to learn, grow, and build a successful career, we'd love to hear from you.

Apply today and start building your future with Fiesta Auto Insurance.

Work schedule

  • Weekend availability
  • Holidays
  • Day shift
  • Overtime

Supplemental pay

  • Bonus pay
  • Other

Benefits

  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Referral program
  • Employee discount
  • Paid training
  • Mileage reimbursement

Neri Insurance Agency dba Fiesta Auto Insurance - #CA033 Madera 208 E Yosemite Ave, Madera, CA 93638, USA Apply

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