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Customer Service Insurance Jobs (NOW HIRING)

StaffMyAgency LLC

Insurance Customer Service

Inglewood, CA · On-site

$65K - $85K/yr

As our Insurance Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but ...

Mullica Hill Insurance

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Insurance CSR

Mullica Hill, NJ · On-site

$15.23 - $17/hr

The Insurance Customer Service Representative (CSR) at our small agency provides essential back office support with a focus on quoting and managing a variety of insurance policies. This role ...

ALLSTATE Insurance Agency

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Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr

Location: Kingwood, TX (Houston Area) -Licensed Insurance Customer Service Manager Compensation: Total Earning Potential: $75,000-$135,000+ ($ 50,000 Base Salary + Monthly Incentives + Sales ...

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All JobsCustomer Service Insurance Jobs

Customer Service Insurance information

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$26

How much do customer service insurance jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
More about Customer Service Insurance jobs
What cities are hiring for Customer Service Insurance jobs? Cities with the most Customer Service Insurance job openings:
What are the most commonly searched types of Customer Service Insurance jobs? The most popular types of Customer Service Insurance jobs are:
What states have the most Customer Service Insurance jobs? States with the most job openings for Customer Service Insurance jobs include:
What job categories do people searching Customer Service Insurance jobs look for? The top searched job categories for Customer Service Insurance jobs are:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service & Sales Representative

Jared Bouchey-Farmers Insurance Agency

Olympia, WA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

Build a Career Helping People Protect What Matters Most


Are you passionate about helping others, solving problems, and building relationships? Whether you are an experienced insurance professional or someone looking to start a rewarding new career, we want to hear from you.


We are seeking a Customer Service & Sales Representative to join our growing agency team. In this role, you will assist customers with their insurance needs, provide exceptional service, and identify opportunities to offer additional protection through our products and services.


Insurance experience is a plus, but it is not required. We are willing to train motivated individuals who have strong communication skills, a positive attitude, and a desire to learn.


Why Join Our Team?


Competitive compensation.

Bonus opportunities.

Paid training and professional development.

Licensing support for qualified candidates.

Career advancement opportunities.

Collaborative and supportive team culture.

Stable and growing industry.


What Success Looks Like


Providing exceptional customer experiences.

Building lasting relationships with clients.

Meeting service, retention, and growth goals.

Maintaining accurate account documentation.

Demonstrating professionalism, initiative, and accountability.


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities

Deliver outstanding customer service to current and prospective clients.

Answer questions regarding policies, billing, claims, coverage, and account changes.

Assist customers in identifying insurance products that best meet their needs.

Build and maintain strong customer relationships.

Review policies and identify opportunities for additional coverage.

Cross-sell and recommend additional products when appropriate.

Conduct annual policy reviews and coverage consultations.

Support customers through the claims process.

Document customer interactions accurately and thoroughly.

Follow agency procedures, carrier guidelines, and compliance requirements.

Work collaboratively with team members to achieve agency goals.

Perform other duties as assigned.


Requirements

Required Qualifications:

High school diploma or equivalent.

Strong customer service and communication skills.

Ability to build rapport and establish trust with customers.

Strong organizational and multitasking abilities.

Detail-oriented with strong follow-through.

Comfortable learning new systems and technology.

Positive attitude and willingness to learn.


Preferred Qualifications:

Previous insurance experience.

Active Washington Property & Casualty License.

Active Washington Life & Health License.

Previous experience in customer service, sales, retail, banking, hospitality, call center, or account management roles.