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Customer Service Insurance Jobs (NOW HIRING)

Schizzano Insurance Agency Inc

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Insurance Customer Service Representative

Hicksville, NY · On-site

$25 - $30/hr

Pleasant Insurance Agency, located in Hicksville, NY, is seeking a Commercial Lines Insurance Customer Service Representative to join a small team. This role focuses on handling a variety of ...

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Customer Service Insurance information

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$26

How much do customer service insurance jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
More about Customer Service Insurance jobs
What cities are hiring for Customer Service Insurance jobs? Cities with the most Customer Service Insurance job openings:
What are the most commonly searched types of Customer Service Insurance jobs? The most popular types of Customer Service Insurance jobs are:
What states have the most Customer Service Insurance jobs? States with the most job openings for Customer Service Insurance jobs include:
What job categories do people searching Customer Service Insurance jobs look for? The top searched job categories for Customer Service Insurance jobs are:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative (CSR)

South Shore Insurance Underwriters

Foley, AL • On-site

$34K - $47K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 25 days ago

Job description

Salary:

The Opportunity

At South Shore Insurance Agency, we believe exceptional service is one of our greatest competitive advantages. As an Insurance Customer Service Representative, you'll do more than answer questionsyou'll build trusted relationships, solve problems, and help our clients navigate their insurance needs with confidence.

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering an outstanding customer experience. If you're organized, dependable, and enjoy working with a collaborative team, we'd love to meet you.


Please complete our Culture Index survey as part of your application:

https://go.cultureindex.com/s/g0URjzMxho


What You'll Own

  • Serve as a trusted resource for our retail partners and clients by providing prompt, professional, and accurate service.
  • Prepare and process new business applications, renewals, endorsements, cancellations, and policy changes.
  • Maintain accurate client and policy information within AMS360.
  • Coordinate inspections, audits, reports, and other servicing activities to support policy administration.
  • Maintain detailed documentation while ensuring compliance with company procedures and carrier requirements.
  • Collaborate with producers and teammates to deliver a seamless customer experience.
  • Identify opportunities to improve processes while providing exceptional service to every client.

What You'll Bring

  • High school diploma or equivalent required; college coursework or degree preferred.
  • Two or more years of customer service experience; insurance experience preferred.
  • Alabama Property & Casualty Producer License preferred or willingness to obtain.
  • Experience using Microsoft Office, including Outlook, Word, and Excel.
  • Excellent organizational skills with strong attention to detail.
  • Outstanding verbal and written communication skills.
  • Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
  • A positive attitude, strong work ethic, and commitment to delivering exceptional customer service.

Why South Shore Insurance?

At South Shore Insurance, our success starts with our people. We believe in creating an environment where coworkers feel valued, supported, and empowered to make a meaningful impact every day. In return, you'll have opportunities to grow professionally, contribute new ideas, and build a rewarding career with a team that believes in collaboration, integrity, and continuous improvement.
In addition we have the followig perks:

  • Employer-paid medical, dental, and life insurance benefits
  • 4% Comany Safe Harbor Match 401k Contribution
  • Paid maternity/paternity leave
  • Generous paid time off/Company holidays
  • Annual education stipend


Physical Requirements

  • Ability to sit or stand for extended periods of time.
  • Ability to frequently use hands and fingers for keyboard and computer work.
  • Ability to view computer monitors for extended periods.

Equal Opportunity Employer

South Shore Insurance is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every coworker is valued, respected, and has the opportunity to succeed.