CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Fort Worth, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Fort Worth, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Haltom City, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Haltom City, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Carrollton, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Carrollton, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Mesquite, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Mesquite, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Garland, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Garland, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Lewisville, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Lewisville, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Arlington, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Arlington, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Garland, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Garland, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Lancaster, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Lancaster, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Burleson, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Burleson, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Dallas, TX · On-site
$14 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Grand Prairie, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Grand Prairie, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Fort Worth, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
CSR
Fort Worth, TX · On-site
$15 - $18/hr
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs
Customer Service Insurance information
See Dallas, TX salary details
$9.75 - $11.28
2% of jobs
$11.28 - $12.82
4% of jobs
$12.82 - $14.35
11% of jobs
$15.20 is the 25th percentile. Wages below this are outliers.
$14.35 - $15.89
15% of jobs
The median wage is $17.30 / hr.
$15.89 - $17.42
20% of jobs
$17.42 - $18.96
15% of jobs
$20.01 is the 75th percentile. Wages above this are outliers.
$18.96 - $20.49
13% of jobs
$20.49 - $22.02
7% of jobs
$22.02 - $23.56
6% of jobs
$23.56 - $25.09
4% of jobs
$25.09 - $26.63
3% of jobs
$9
$18
$26
How much do customer service insurance jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for customer service insurance in Dallas, TX is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.
What is a customer service insurance representative?
Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.
What are the key skills and qualifications needed to thrive as a customer service insurance representative?
To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.
What are some common challenges faced by customer service insurance representatives, and how can they overcome them?
Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What is the difference between Customer Service Insurance vs Insurance Claims Specialist?
| Aspect | Customer Service Insurance | Insurance Claims Specialist |
|---|---|---|
| Required Credentials | High school diploma; insurance-related certifications | High school diploma; claims processing certifications |
| Work Environment | Office, call centers, customer support centers | Office, claims processing departments |
| Employer & Industry Usage | Insurance companies, agencies | Insurance companies, third-party claims firms |
| Common Search & Comparison | Customer support roles in insurance | Claims processing and adjustment roles |
Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.
What are the most commonly searched types of Customer Service Insurance jobs in Dallas, TX?
The most popular types of Customer Service Insurance jobs in Dallas, TX are:
What are popular job titles related to Customer Service Insurance jobs in Dallas, TX?
For Customer Service Insurance jobs in Dallas, TX, the most frequently searched job titles are:
- Insurance Customer Service Representative
- Remote Jcpenney Customer Service Center
- Full Time Hagerty Insurance Agency
- Work From Home Yahoo Customer Care
- Work From Home Insurance Customer Service Representative
- Monday Through Friday Remote Patient Access Representative
- Farsi Customer Service Representative
- Customer Service Nationwide
What job categories do people searching Customer Service Insurance jobs in Dallas, TX look for?
The top searched job categories for Customer Service Insurance jobs in Dallas, TX are:
- Geico
- Evening Customer Service Remote
- Bilingual Customer Service
- Customer Service Representative Geico
- Allstate Customer Service Representative
- Progressive Insurance Customer Service
- Work From Home Nissan Customer Service
- Remote Coach Outlet Customer Service
- Remote Verizon Wireless Customer Service Representative
- American Family Insurance Customer Service
What cities near Dallas, TX are hiring for Customer Service Insurance jobs?
Cities near Dallas, TX with the most Customer Service Insurance job openings:
Job description
The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective communication, accurate policy management, and proactive problem-solving. Representatives also support office operations by handling payments, maintaining records, marketing services, and ensuring compliance with company policies. By combining customer care, sales, and operational responsibilities, this position directly contributes to customer satisfaction, retention, and the overall growth of La Familia Auto Insurance.
Duties and responsibilities
Provide excellent customer service by greeting and assisting all customers and visitors
Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines
Identify opportunities to upsell or cross-sell based on customer needs
Handle customer documentation and maintain accurate policy records (IE, uploads, underwriting processes, photos).
Verify coverage for customers, confirm policy changes, and provide proof of insurance documents to customers.
Troubleshoot customer issues, resolve them quickly, and work to build and maintain strong customer relationships.
Ensure company policies are followed and sales requirements are met daily, weekly, and monthly to ensure commission opportunities are met.
Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank deposits following the company’s cash handling policy.
Make outbound calls for payment reminders, promotions, and marketing campaigns; answer inbound customer and carrier calls professionally
Participate in marketing activities, including visiting local businesses, distributing flyers, and promoting services on social media
Maintain office cleanliness and organization, including basic cleaning such as floors, glass, disinfecting bathrooms, and trash removal
Work at various office locations within the assigned region as needed.
Open and close the office as required. Setting alarms prior to leaving the office at closing and disarming alarms when entering the office.
Obtain and maintain all required licenses and certifications
Miscellaneous
Qualifications
Must be at least 18 years old
High school diploma or equivalent
Bilingual in Spanish preferred
Strong customer service and communication skills
Ability to actively listen
Expert attention to detail
A courteous and professional demeanor
Comfortable with utilizing technology and strong computer skills.
Ability to multitask
Prior experience with in-person customer service and phone-based, ideally with a sales component
Motivated to sell and meet individual customer needs.
Ability to work well in a team environment, maintaining a professional and respectful demeanor at all times.
Must be authorized to work in the United States. La Familia follows all State and Federal laws.
Willing to submit to a background screening. Required to be Licensed by the Texas Department of Insurance.
Sales or insurance experience preferred.
Available to work Monday through Saturday, 9 - 7, and rotating Sunday 11-5
Continuous education required: on-site training, workshops, coaching 1:1s. Travelling to another location in the region may be required.
Monday through Friday 10am - 7pm, Saturday 10am - 6pm and Sunday 11am - 5pm (Sunday is a rotating shift)
About La Familia Agency
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Arlington, TX, US
Year founded
2010