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Customer Service Insurance Jobs in Spring, TX (NOW HIRING)

La Familia Insurance

CSR

Cypress, TX · On-site

$14 - $17/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Cypress, TX · On-site

$14 - $17/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Cypress, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Humble, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Spring, TX

Customer Service Insurance information

See Spring, TX salary details

$8

$16

$23

How much do customer service insurance jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service insurance in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What job categories do people searching Customer Service Insurance jobs in Spring, TX look for? The top searched job categories for Customer Service Insurance jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Service Insurance jobs? Cities near Spring, TX with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you

Insurance Customer Service

Burg Insurance Group of Texas

Cypress, TX • On-site

$34K - $48K/yr

Full-time

Posted 26 days ago

Job description

What we’re good at

We are one of the top independent insurance agencies in the area. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients, have a positive societal impact through our work, and build an inclusive culture where all people can thrive and do their best work.

Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

When you join us, you can expect:

  • Competitive compensation
  • Work-life balance and employee well-being
  • A supportive, diverse, people-first culture and mindset
  • A voice at the table to create constructive change and work on purposeful products
  • Time dedicated to professional development

What you’re good at

You’re a self-starter and an independent learner who enjoys mastering new skills quickly. With very little supervision, you anticipate needs, take action and create efficiencies. You’re organized and know the art of building relationships with teammates, clients and vendors. This role performs a wide range of duties across planning, education, research and analysis for both existing and prospective clients. Using your impeccable communication skills and work ethic, you will apply critical thinking skills, work independently and anticipate agency needs and client questions.

When you join us, we expect you to:

  • Cultivate strong relationships with - and serve as the main point of contact for your portfolio of clients, key vendors, and carriers.
  • Respond to clients, insurance carriers, sales team, and supervisors’ correspondences and requests in a timely, effective, and professional manner.
  • Research and present answers to client questions about their policies and coverage.
  • Maintain up-to-date knowledge on carrier products, guidelines, underwriting, and legislative changes in order to make effective recommendations to clients.
  • Analyze and compare current exposures to develop renewal or new business specs for marketing.
  • Process and submit new and renewal clients for marketing and placement, review and summarize quotes for competitiveness and accuracy, and negotiate rates when appropriate.
  • Prepare proposals with the help of the sales team for client presentations.
  • Execute accurate invoicing and financing tasks to meet deadlines.
  • Process and check policies, endorsements, endorsement requests, and audits for accuracy.
  • Prepare and manage timetables, summaries and/or schedules for the entire book of business with regard to coverage, renewals, deliverables, and marketing strategy.

What you’ll bring to our team:

  • Excellent verbal and written communication skills
  • Basic math skills and aptitude for learning new technology
  • Positive attitude, good listening skills and empathy
  • Highly-organized and strong time management skills
  • Ability to multi-task in a fast-paced environment within tight deadlines
  • Works with integrity and a high-level of confidentiality

Apply now