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Customer Service Insurance Jobs in Spring, TX (NOW HIRING)

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Customer Service Insurance information

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How much do customer service insurance jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service insurance in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What are popular job titles related to Customer Service Insurance jobs in Spring, TX?

For Customer Service Insurance jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Spring, TX look for?

The top searched job categories for Customer Service Insurance jobs in Spring, TX are:

What cities near Spring, TX are hiring for Customer Service Insurance jobs?

Cities near Spring, TX with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

Health Insurance Customer Service Representative

NEW ERA LIFE INSURANCE COMPANY

Houston, TX • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Under 65 Health Claims Customer Service Representative (CSR)

Location: Main Office

Schedule: Monday–Friday, 8:00 a.m. – 5:00 p.m.

Job Type: Full-time | Status: Non-Exempt

Position Summary

The Under 65 Claims Customer Service Representative (CSR) is the first point of contact for members, providers, and agents, providing exceptional support related to health claims, benefits, and policy information. This role ensures timely, accurate, and compassionate service while helping customers navigate complex healthcare coverage. The ideal candidate demonstrates empathy, professionalism, and a strong commitment to improving the customer experience.

Key Responsibilities

Respond to inquiries from members, providers, and agents regarding claims, benefits, authorizations, and account details.

Deliver clear, accurate, and empathetic communication across all interactions.

Navigate internal systems efficiently to access and share relevant information.

Escalate complex or system-related issues to supervisors or specialized teams.

Explain policy details, coverage options, eligibility, limitations, and exclusions.

Guide customers through claims submissions, appeals, and self-service tools.

Investigate and resolve claim denials, benefit disputes, and billing discrepancies.

Apply critical thinking and active listening to identify issues and propose solutions.

Balance customer needs with company policies to ensure fair, compliant resolutions.

Accurately document all interactions and maintain up-to-date records in company systems.

Follow call center performance standards, including handling time, compliance, and quality metrics.

Stay informed on policy updates, regulatory changes, and company procedures.

Ensure strict compliance with HIPAA and confidentiality requirements.

Participate in ongoing training, coaching, and performance reviews.

Collaborate with trainers, auditors, and leadership to improve quality and efficiency.

Provide customer insights and feedback to support process improvement initiatives.

Qualifications

Required:

Excellent verbal and written communication skills, with strong empathy and active listening abilities.

Professional demeanor with the ability to remain calm under pressure.

Strong multitasking, problem-solving, and time management skills.

Dependable, adaptable, and team-oriented attitude.

Proficiency in Microsoft Outlook, Teams, and Word.

Legal authorization to work in the U.S.

Preferred:

1–3+ years of customer service or call center experience, ideally within the health insurance industry.

Education

High school diploma or equivalent required.

Work Environment

Professional office environment with standard hours (Monday–Friday, 8am–5pm).

Occasional extended hours during peak periods.

Frequent use of computers, phones, and standard office equipment.

Regular interaction with staff, leadership, and customers in a fast-paced setting.

Occasional lifting of up to 15 pounds (e.g., office supplies or equipment).

Hybrid or remote work options may be available based on business needs and company policy.

Company Benefits

Competitive salary with performance-based incentives

Comprehensive medical, dental, and vision insurance

Flexible Spending Account (FSA)

Company-paid life and disability insurance

401(k) with company match

Paid time off (vacation, sick leave, and holidays)

Employee wellness programs and resources

Supportive, collaborative work environment

Join our team and help make a difference in the lives of our members—one call at a time.

Apply