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Customer Service Insurance Jobs in Spring, TX (NOW HIRING)

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

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Showing results 21-40

All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Spring, TX

Customer Service Insurance information

See Spring, TX salary details

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How much do customer service insurance jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service insurance in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What are popular job titles related to Customer Service Insurance jobs in Spring, TX?

For Customer Service Insurance jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Spring, TX look for?

The top searched job categories for Customer Service Insurance jobs in Spring, TX are:

What cities near Spring, TX are hiring for Customer Service Insurance jobs?

Cities near Spring, TX with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

CSR

La Familia Insurance

Houston, TX • On-site

$14 - $18/hr

Full-time

Re-posted 13 days ago

Job description

The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective communication, accurate policy management, and proactive problem-solving. Representatives also support office operations by handling payments, maintaining records, marketing services, and ensuring compliance with company policies. By combining customer care, sales, and operational responsibilities, this position directly contributes to customer satisfaction, retention, and the overall growth of La Familia Auto Insurance.


Duties and responsibilities


  • Provide excellent customer service by greeting and assisting all customers and visitors

  • Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines

  • Identify opportunities to upsell or cross-sell based on customer needs

  • Handle customer documentation and maintain accurate policy records (IE, uploads, underwriting processes, photos).

  • Verify coverage for customers, confirm policy changes, and provide proof of insurance documents to customers.

  • Troubleshoot customer issues, resolve them quickly, and work to build and maintain strong customer relationships.

  • Ensure company policies are followed and sales requirements are met daily, weekly, and monthly to ensure commission opportunities are met.

  • Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank deposits following the company’s cash handling policy.

  • Make outbound calls for payment reminders, promotions, and marketing campaigns; answer inbound customer and carrier calls professionally

  • Participate in marketing activities, including visiting local businesses, distributing flyers, and promoting services on social media

  • Maintain office cleanliness and organization, including basic cleaning such as floors, glass, disinfecting bathrooms, and trash removal

  • Work at various office locations within the assigned region as needed.

  • Open and close the office as required. Setting alarms prior to leaving the office at closing and disarming alarms when entering the office.

  • Obtain and maintain all required licenses and certifications

  • Miscellaneous


Qualifications

  • Must be at least 18 years old

  • High school diploma or equivalent

  • Bilingual in Spanish preferred

  • Strong customer service and communication skills

  • Ability to actively listen

  • Expert attention to detail

  • A courteous and professional demeanor

  • Comfortable with utilizing technology and strong computer skills.

  • Ability to multitask

  • Prior experience with in-person customer service and phone-based, ideally with a sales component

  • Motivated to sell and meet individual customer needs.

  • Ability to work well in a team environment, maintaining a professional and respectful demeanor at all times.

  • Must be authorized to work in the United States. La Familia follows all State and Federal laws.

  • Willing to submit to a background screening. Required to be Licensed by the Texas Department of Insurance.

  • Sales or insurance experience preferred.

  • Available to work Monday through Saturday, 9 - 7, and rotating Sunday 11-5

  • Continuous education required: on-site training, workshops, coaching 1:1s. Travelling to another location in the region may be required.


Monday - Friday 10:00AM - 7:00PM
Saturday 10:00AM - 6:00PM
Sunday 11:00AM - 5:00PM (Rotating Shift)

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